Phones & Devices
How to block texts coming from email addresses
For the past couple of months, I have been receiving text messages from various email addresses, sending links to porn sites. I can't figure out how to block these. I'd like to just block all messages from emails, since they keep changing the email address, and no one I know texts from email. Any solutions?Thanks!
Anyone else have an LTE HD Voice Phone get line Suspended?
After many happy years using cricket as 1 of my 2 Sims in many international phones that operate on the correct LTE bands and with all the latest features, cricket suspends my line if I use a completely compatible device that's not on their very limited list. I figure there must be more people experiencing a similar issue recently as they suspend lines for "incompatible" phones, so I thought is post this.
health safety risks using cellular
I am a consumer of cellular wireless but I am not an engineer or a regulatory quality expert, so my question is what are the health and safety risks to using cellular wireless? I recently found information online that explains in a graph format that cellular networks, wifi, microwave ovens are approximately 3 GHz in frequency and or wavelength of 10cm. Is this bad to the human body? I usually don't keep my cell phone on all day and only use it when needed.
Text Messages Delayed/Never Received
We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.
Visual Voicemail not working, seemingly after app update
I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone. However, it appears to have been updated as recently as two days ago and now it no longer works.When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again? Thanks.Bruce
Cannot make or receive calls, text and internet work fine
Have not been able to make or receive calls all day. I can text and use the internet (while not connected to wifi). 4 out of 5 bars and LTE working fine. When I try to make a call it tells me “Couldn’t Connect” next to a red phone icon. When someone tries to call me, it goes straight to voicemail. My son is on my same account, his service is working as normal.I have reseated the sim card, I have restarted the phone, etc. All to no avail. This makes me think it is not a sim card issue since I can access text and internet from the Cricket network. So what could be the problem?Cricket branded Samsung Galaxy A51 5G.
Cricket Locked MY phone.
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me
Alcatel PULSEMIX problems after Cricket Update
I have 2 Alcatel PULSEMIX phones. They were working fine until the point the last Cricket Updates got installed in mid-August. Since then, and exactly then, the battery started to go down within about 5-6 hours, earlier it lived for more than a day with no charge. The phone is hot, sometimes burning my skin when in my pocket. Now both phones are doing the same and as they received the Cricket Updates with about a week difference, I could exactly confirm that the Cricket Updates caused this issue, nothing else has changed. How can I roll back these last updates? Or how can Cricket fix my phones? They are totally useless now, they are always on the charger. and not mobile phones any more. The problematic Update build number is 4F7UCY7.
Cricket LOCKED my UNLOCKED phone
Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????EXTREMELY DISSATISFIED CUSTOMER!
Game Optimizer Overloading System
HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.
Pop Up Ads
So upsetting, I just received a USED/Refurbished phone through Cricket Insurance/Asurion after breaking mine. I got HOODWINKED into spending $75.00 on a deductible on a USED phone!!!! The phone barely costs $200.00 new, so that was a shocker, but a whole other story I'm afraid. The phone came to me with Ads/Videos that continuously play and not only scare the living daylights out of me, but suck my battery, play in the middle of meetings, and embarrass me to NO end. I called Crickey who said I should send it in and that they will then send me another refurbished phone. Is this a joke, I cannot be without a phone for a week. Oh and I have an idea - How about you simply tell me how to remove the ads. I do not have the energy or time to drive to UPS and mail my phone out and wait for another one, that will most assuredly come with ads. I have raved about Cricket to EVERYONE I know, but the past year my coverage areas are less, I cannot text within my home, and I can never seem to get in t
phone upgrade - no deals for loyal customers
I have been with cricket for over 4 years. It absolutely pi$$es me off to no end that a new customer only pays $274 for a new s9 and me, a loyal customer, gets charged $549 for the same phone!!!! And gets charged a $25 activation fee for it also. Cricket executives must just be raking in the $$$ over this petty kind of nonsense. Cricket DOES NOT CARE ABOUT LOYALTY!!!! I'll be shopping elsewhere to a provider that will recognize a loyal dollar when they see one!
phone wont let me make or recive calls
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
One UI5 Android 13 for s20 5G Series
Does Cricket have projected rollout date for One UI5 Android 13 the S20 5G and the S20+5G Samsung phones? I've seen some of new features (Bugs) on other S series phones and I have some concerns about 13's stability as a whole. I am currently on update FVK4 DEC 1, 2022. Thank you in advance for responding.
Samsung S10+ FM WhatsApp issue.
I wonder if anyone else is finding that WhatsApp isn't functioning like it should on their Samsung S10+. My main issue is when I try to search for a GIF the screen goes funny and the keyboard doesn't pop up to type the search. Also, when sending an attachment, your give the option to send it quickly to your most recent/popular recipients but when you tap one of them it just loads all the other send options.
sending text messages failed
I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first
Visual Voicemail App Issue
Hello, I have read most of the VVM threads here, and have not seen one describe the issue I've noticed for the past 3 months. This is happening on 3 different devices. So I know it's not device related, 2 devices are on Oreo, and the third is on Nougat. I have uninstalled, cleared cache, cleared data, and still the same issue persist with the app. I'm not doing another FR, as I'm sure it is not the issue since it's happening on 3 devices.When I get a voicemail, I play the VM, it'll play for 4 secs exactly, then stop, I then have to hit the play button again for it to start and play fully. This happens on every VM using the app on all 3 devices. I have tried other 3rd party VM apps, many times I don't get the Vmail in time or days later. So I would really like to get this VVM app to work properly, or I'll simply go back to the old system in calling my number to check my messages. In this day and age you figured they be able to resolve these simple issue. Customer support
This is by far the WORST phone I've ever had. No way to turn off notifications on home screen. Drops call after call after call. The volume is constantly going up and down on it's own. I'm disabled and absolutely can not count on this p.o s. Phone. No wonder it was free. My husband had to return his piece of crap Dream the 2nd day. Going to talk to the Disabled Veterans about your useless phone.
Horrible customer service
I have been dealing with a frustrating nightmare for the past 2 weeks and no one at Cricket seems to care about losing a long-time customer. I just bought a brand new phone through Cricket which has been defective and because its past 7 days the only options is for me to send it to the manufacturer, be days without a phone, only to be sent a used phone. I just purchased this phone and within 2 weeks of owning it it stopped working properly. It has been ridiculous to get through to anyone because of the COVID outbreak which has delayed me getting in touch with anyone from customer service, and because of that, me as the customer is getting penalized. I did not spend money on a brand new phone just to be sent a used phone. I will absolutely be switching providers as soon as possible, since no one at customer service seems to be able to help or even care about my situation. They have offered me absolutely no alternative or even apologized for any inconv
iPhone 12 Pro
I'm planning on purchasing an iPhone12 Pro. I'm assuming that it will work on Cricket and all I have to do is to purchase an unlocked phone? The only concern I have is that the Pro series has a different sized SIM card so if Cricket doesn't have that available, I won't be able to use the new phone. Does anyone have any info on that? TIA!
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