Phones & Devices
We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.
For the past couple of months, I have been receiving text messages from various email addresses, sending links to porn sites. I can't figure out how to block these. I'd like to just block all messages from emails, since they keep changing the email address, and no one I know texts from email. Any solutions?Thanks!
Is there a way to locate your other device that you have on your plan? Without having the other phones passwords for codes is there a way to track my other phone on my plan? Long story short it's my teenage daughter who has it and she likes to sneak out so I'm trying to find out where she's going any help would be great
I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first
For the past 3 days, when I use Google Assistant to verbally create a text message, I get the error:"Cricket here. We are sorry but your text message failed. Your destination is not supported from your current location." This happens while I am driving to or from work (and I have never had this problem in the past 18 months of driving to work). It happens at home. It happens when texting family members. I have a Samsung S9. I am using Google's Messages. According to the Play Store, I have the most current version.Any idea what is going on?
Hello.. I am an existing customer now for years using cricket wireless. I just saw a new "Cricket Moto G6" phone on sale at Walmart.Question : Can I just buy this phone from Walmart and take my existing Cricket Sim card from my current Alcatel Idol 3 phone and activate the new Cricket Moto G6 phone ? Or do I need another Sim card from Cricket or Walmart? Would be nice to avoid the $25 fee from cricket. Also the fact the new Walmart phone says "Cricket Moto G6" would that cause a problem? Thank you so much for your help.
I need to enter my phone number on my Blizzard account for an added layer of protection. I have the usual contract, pay by the month and can receive texts and all that. However Blizzard tells me that there is a code on my phone put on by Cricket which will not allow my phone to be used on their site. What is this code they are talking about? And can it be taken off? This is my only phone and I really don't want to switch to another plan at the moment.On Blizzard's forum there are many people having the same problem as I am using their Cricket plan phones on their website. Perhaps Cricket can contact Blizzard and figure this out?
Hi Cricket Nation! After you’ve activated your iPhone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Apple Support page to learn how to use your iPhone.If you still have questions, we’re here to help!
We recently received a new Google Pixel 6. We bought the unlocked version that is supposed to work on all carriers. Switched the sim over and the phone wouldn’t work, furthermore the number showed up as suspended on myCricket.We switched it back into the original phone and after a while the suspension was lifted. The Cricket website lists the Pixel 6 as supported, however when we plug the imei number it says the device is not supported.Anyone have an idea what is happening? Any suggestions?Thanks!
I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone. However, it appears to have been updated as recently as two days ago and now it no longer works.When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again? Thanks.Bruce
After many happy years using cricket as 1 of my 2 Sims in many international phones that operate on the correct LTE bands and with all the latest features, cricket suspends my line if I use a completely compatible device that's not on their very limited list. I figure there must be more people experiencing a similar issue recently as they suspend lines for "incompatible" phones, so I thought is post this.
Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????EXTREMELY DISSATISFIED CUSTOMER!
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me
Hi Cricket Nation! After you’ve activated your Android phone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit your phone manufacturer’s support page (linked below) to learn how to use your phone.If you still have questions, we’re here to help!AlcatelCoolpadHTCHuaweiKyoceraLGMicrosoftMotorolaNokiaTCLZTE
Ever since I paid my bill on the 10th of February my service hasn't been working. I talked to a cricket rep a few days ago and she said she was going to reset my service and to turn my phone off for 5 minutes and then turn it back on. I tried this for a day and it did not work. I called yesterday again and the rep had me reset my mobile network and remove my Sim and put it back in. She said if this didnt work that I might need to replace my Sim since it might be the problem. She said that I would need to go to a Cricket store and have them do a Sim check on my phone and that she would even call me back today at 12pm to guide me and in the meantime she would keep monitoring my connection. This did not work and she never called back. I still went ahead and went to my nearest Cricket store. They told me they didn't know what a Sim check was but I went ahead anyways and bought a new Sim card and had it installed just incase. This also did not work. I then called today using my wifi calling
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