Plans & Features
First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.
I had 5 lines for $100 for years. They decided to raise it by nearly a third to $130/month. Really not a good deal at that price. I can get better deals from other providers for less. Disappointed. Plus I called after receiving the text about this price change and the guy I spoke to said, “it’s not happening, you can ignore that text”. I don’t think they informed their support people that this change was coming.
I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.
I have 15 gb of hotspot on my plan…I use it with my laptop.. but I need to connect my printer also..Ive tried to figure out how to do this for longest time and very frustated .. I can not get home internet service where im at so I have to rely on my hotspot to use my laptop and i need my printer to be connected to the same network to utitlize the apps that i need to function with my printer… “Wifi-direct” doesnt allow me to use what i need on my laptop bc i dont have the internet connection..I ran across this article here on Cricket website about mobile hotspot and tethering to be able to connect up to (6) devices at a time using this feature on my phone but there isnt any instructions explaining how to do this !!!“you can use tethering to connect six (6) devices at the same time using Wi-Fi”Anyone care to please tell me how to do this !??
I am wanting to add personal ringtones and assign to some of my contacts. I have used a ringtone app and have downloaded a few. I go to a contact and click on the option to 'Set ringtone' which takes me to the availble ringtones that came with the phone. The last option in this list is "+ Add ringtone". I click on it and it opens the folder where I stored my downloaded ringtones. I click on the ringtone I want to add which closes the folder and takes me back to the list of available ringtones but the one I selected is not added to the list.
I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together.
So I started with Cricket wireless… and then we decided to go with a family plan. However my husband’s number is now the ‘dominate’ number even though the account is in my name and I am paying the bill. I wanted to get the mobile hotspot on my number/phone because of car trips with the toddler… however I can only add it to my husband’s number (and he never goes anywhere with the kids lol)Is there any way to change the ‘order’ of the numbers so my number is dominate and I can access the mobile hotspot if I add it to my plan. I do have a mobile hotspot device we got for road trips, but signing up for Cricket’s $10 addon is cheaper than adding data to the device through another carrier. Thank you
I understand tethering which is a cell phone feature. I understand data plans with cell phone companies. How does a cellular plan offer “mobile hot spots”? Either your phone does that or it doesn’t. You either have cell phone data or not, it can be unlimited or capped. How does a PLAN offer hot spots?
I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous.
We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks
Cricket doubled my rate 2 months after I bought their phone. I have been trying to unlock my phone by chat and phone calls for the last 3 months. The website says eligible for unlock in 23 days and never changes. I get endless runaround from chat and phone calls. I am forced to go and speak to someone in person in this pandemic and hope they will help.
We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived. I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State . I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them. My Q
I went to the Cricket store to get phones that worked in my area because total wireless did not. I bought a flip phone, because my one from total wireless did not work with cricket. I got a LG Escape Plus and a LG Fortune 2 for free so we did not have to learn new phones as these matched mine and my daughters old phones. I was told the phone cases would be free if we bought screen protectors. screen protectors I bought at walmart were only 10.00 , so I paid 30.00 more than I thought. The alarms worked fine until the service ladies (2 different ones) changed the times. the times are wrong on the phones. shows 2 different times about 5 hrs difference. I paid 55.00 for first mo service. then 25.00 for service. then 10.00 for 1 month service. can not get notification to turn off but ringer does not work. I (on purpose) set the phones up to automatically renew on the 4th because we are on ssi. we get paid on the 3rd, and I get a notice that it will bill tomorrow which is the second. It will
I have been a cricket customer for at least 5 years. All of the time with the 5 lines for $100 dollars. We have kept the same numbers for all of that time to stay grandfathered in. Now they are kicking me off of that plan and raising the price to $130 a month. Does anyone know of anything that can be done.
I had originally 5 lines. 4 active ones and one sim not in any phone. I was keeping that line for when my kid gets old enough to have a cell phone. Apparently that one sim that was not in any phone was flagged as a 3g unit and was suspended. I was not notified of the suspension until i looked at my bill. Why??? I've talked to a few reps over the phone and some said all I needed to do was reactivate the line and I would keep my old plan 5 lines for $100. And others saying it's to late to change.So was I duped by cricket with this 3g shutdown?
I have 5 lines for $100. One member of family wants to port out and go to their own account. Another member of my family want to port in from another carrier and take their place. Can this be done? I don't want to lose the 5x lines for $100 plan... So mainly I want to port out a number, and port another number in to keep the 5x lines for $100Thanks!
Hello, when in Europe this summer I would like to use my iPhone 11 on WiFi only. I have the 5GB/$30 plan. Two questions:How do I ensure that the phone will never connect to a European cell tower, but will only use wifi? Can I have Cricket block all international roaming?Cricket website says “The use of Wi-Fi Calling may be restricted in some countries” but I can’t find a list. Will wifi calling work in EU countries?
I received a text that my account is eligible for HBO Max free, so I clicked the link and installed HBO Max from the play store. I followed directions, clicked on the person icon, then clicked on Sign Into Account, then clicked on sign in with a provider, then I selected Cricket Wireless and then I get this error: Access Denied. You don't have access to http:www.cricketwireless.com/restservices/hboauth/v1/sam1/idp/init on this server. Reference #18.15aa2c17.1631305538.1896458bI have Samsung phone. Any ideas why I can't sign in like it says to?
This is pretty much unusable. In some areas in Denver cricket is fine. But in a lot of areas with 5 bars and "5g" it is totally unusable. I have reset my network settings. I have warrantied my phone. I have made sure my plan is setup as the 60 dollar a month extra plan. This is really slow, mostly unusable. I call support, they tell me everything looks ok on their end, I do a test while still on the phone, and whala, it's working. Not great, 20mbps, but usable. As soon as I hang up the phone, it's back to dial up speeds. Seriously, stuff doesn't load. I can't deal with this. Especially for the price I'm paying. I never had trouble like this with boost mobile. Never. Or AT&T...same towers as AT&T??? I'm not buying that. I'm already looking to port back to boost with some free phone they have. Someone from cricket needs to follow up and fix this. I wanted to go into my settings and disable 5G and do LTE only. But the dream 5g doesn't have that option
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