Plans & Features
I've been experiencing data issues on Google Pixel, so i went to the cricket store and and purchased a Motorola phone iny local store thinking that it was my phone that was the issue. However, after a few days it too has been just spinning to connect to do anything. I rely on my phone a great deal for work and college classes. I have a family plan with 5 lines! The only timr we have decent service lately is when we are able to use Wi-Fi!! Is there a problem with connectivity in my area that we're unaware of, even though there is a cricket store locally based? If so, we might have to take our business elsewhere!
Streamed music data
Hi, this is more a suggestion than a question, but I don't know where to post it, so I guessed here would be fine.Long time ago I was with T-Mobile and besides their problem with coverage and high priced plans, they had one very cool feature: all the streamed music won't count in your data transfers, so you could use whatever service you liked (Google Play, iTunes, Spotify, Pandora...) with no decrease in your available data, very convenient if you use this kind is music services.Are you guys planning our have you ever thought to offer a similar feature? It will be perfect!Besides that, cricket is the best wireless company in the US!Thanks!
Blizzard SMS confirmation
This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.
Cricket is the worst advertiser of promotions when it comes to wwe I have ever seen. Their marketing stinks. Last year they had bayley out by me for a store signing. Free. Totally walk in meet her take photo and she signs. They don’t promote it. Wwe doesn’t promote it. If I didn’t hear about it because I was working the event at the venue for the wwe show thAt night I’d not have been able to meet her let alone know about it. That. Is. Pathetic. So now it’s a year and change later. They have a virtual meet and greet online to sign up to meet ironically bayley. They post it the day before the event. It was sold out within one hour of advertising. That is also pathetic. They didn’t plan for the amount of people wanting to meet her...or else there are people booking multiple names for more time to talk to her. And I KNOW that is the case. Two friends independent of each other have showed me the screenshots of their multiple setups with Different names and numbers. All the virtual stuff is
UPSA tracking number not working
Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?
To My Fellow Members of the Cricket Community,Hello, how is everyone? I trust things are good for you all and yours.I am writing today to ask how to set up my voicemail. When I follow the steps, I am asked for a number from my system manager. What do I do? By the way, I have tried the voicemail reset option.Thanks for your time and effort,Brian A. Shuttlewood
why does Cricket LIE about 5G Service?
Based on my current experience, and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket. We are then told that only Cricket phones can get 5g service.Guess what? This is considered FALSE ADVERTISING, and has been illegal for years. So how does Cricket, as well as all other wireless companies get away with illegal practices?
hbo max & ACP credit
I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"I have the $30 ACP credit, does that disqualify me from being able to use HBO?
Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved?
Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.
Travel to Europe
Hello, when in Europe this summer I would like to use my iPhone 11 on WiFi only. I have the 5GB/$30 plan. Two questions:How do I ensure that the phone will never connect to a European cell tower, but will only use wifi? Can I have Cricket block all international roaming?Cricket website says “The use of Wi-Fi Calling may be restricted in some countries” but I can’t find a list. Will wifi calling work in EU countries?
how to remove phone when reported lost/stolen
had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)
Service Quality and Signal are Worse Daily
Hello, I’m part of a family plan that has had Cricket for 7 years now. The signal for calls, texts and internet has always been a little spotty but it was workable until a few months ago. Recently, every day the signal has been worse and worse, with internet pretty much ceasing during daylight hours and phone calls being dropped from previously reliable locations. I use this phone for to call people for my work and I’ve had to set up a chair far into my yard to get a signal because the phone no longer calls from inside my house. My mom had to drive ten miles away this morning before her internet came back. So, we called Cricket and we’re told our phone plan was old and not really being maintained anymore which might account for the poor signal issue that has developed. I wasn’t thrilled to hear this, considering we were never notified that this might occur, but okay, I understand. It is an old plan. So we signed up for an updated plan at 25% more cost. Since this morning, the servi
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