Plans & Features
Can't move apps on home page
Hi, I got my new cricket wireless LG Stylo 3 two days ago and am getting used to it. I've never had an Android phone before. I have three problems going on right now:1. When I started my phone, I noticed that I had a TOOLS folder. Then this morning it disappeared. I can't find it anywhere.2. Being a Mac person, I went to create a new tool folder and then I noticed that I can't move my apps around at all. They are stuck in one place so I couldn't move anything and I was unable to create any folders. What to do? And why did the TOOLS folder disappear? They must be related.3. And lastly, I am unable to set up visual voicemail. It starts to and stops in the process. Any help is much appreciated. Thank you, Martha
Port out scam!!
My BUSINESS number was ported our 10/25/19 to H2O wireless. Cricket has NOT been of any help! I’ve called countless amounts of times went they are telling me to be patient. How can I be patient when I am not making ANY MONEY????? I’ve talked to countless supervisors and CSR they are treating me like I’ve done this to my own account!!!! Tomorrow is day 6 without my phone. DAY 6 without making any money!!! Cricket DOES NOT CARE!!! When I get my number back. I AM LEAVING THIS SH*THOLE!!!
I am no longer receiving two step authentication codes from Facebook
I have been using the same phone number with Cricket for years. I use two step authentication for Facebook. Unfortunately, because I clear out my browser history, cache and cookies upon exit, I have to enter a six digit code that is sent to my cell phone before Facebook will allow me to log in.As of the last four days, I stopped receiving the text messages to my cell phone. I have verified my identity by sending both a copy of my photo ID, and photo of me holding up a sign with a special number Facebook gives me to write on the sign showing it is me who holds the actual Facebook account. It has been four days. NOTHING.I am unable to get into my Facebook account. I found out there is other ways, such as Google Authenticator as an option, but at this point, if I cannot get into my account, I am unable to change the options. I am frustrated and was told this may have something to do with the cell phone provider, and I want to solve this issue.Now even when I download a new browser and try
Voice mail setup issue
Recently went with cricket, the problem: every time i try to setup voicemail by holding down the one key, the recording tells me that my voice mailbox is not setup, goodbye and then hangs up. How in gods name am i suppose to set it up if it want give me the option after holding down the key.
I deleted by mistake the number of the voicemailit is a 10-digit number which is saved in the Phone app's settingIn my device it is in the following path:Phone (app) > Settings > SIM 2 (I have dual SIM) > More > Voicemail > Voicemail numberThis is where the 10-digit number should appear in full, however, in my case it is just the digit 1, therefore, when I press on '1' in the dial pad to access the voicemail it dials just '1' which goes nowhere.Please help, even though it might be saved in a different location in your device it should still be the same number for all Cricket subscribers
My phone software was recently updated on my s9 as it stated that advanced messaging was a new feature but when I tested it out it didn't work. Does it not apply to cricket or specific phones? For me so send videos I have to use WhatsApp if not the video is poor quality. And knowing that a message was sent or read or the person is doing is an awesome feature.
Lost WiFi access
I have owned a Samsung Galaxy Halo phone for several years and all that time I had WiFi Hot Spot access for which I paid an extra fee. Recently I changed to the "Unlimited & 15GB Mobile Hotspot" plan and suddenly lost WiFi Hot Spot access. I called the customer several times and asked why my WiFi Hot Spot was cut off. They told me that I lost access because I change plans and the Hot Spot would not work with the Galaxy Halo. I asked then to be switched me back to my old plan and they told me that could not be done. They proceded told me that my only recourse was to purchase a new phone. Told them that I paid a lot of money for my Galaxy Halo and expected it to provide WiFi hot spot access. I explained to them that it was ILLEGAL to charge me for WiFi Hot Spot access and not provide that service. Only after that remark did they offer to give me credit. CAN ANYONE PLEASE HELP ME RESOLVE THIS ISSUE?CAN ANYONE TELL ME HOW TO ACCESS A PERSON AT CUSTOMER SERV
Port Out Scam
I’m also a victim of this port out scam. My phone # was disconnected and ported out without my knowledge on September 13th. I have been calling Cricket everyday for over a month now and am getting nowhere. The customer service reps are rude and uncaring. I was without service for six days without knowing it and all they were willing to do is give me a new phone #, but I had to pay for a new SIM card and activation fees (I had to go to the Cricket store every day to call customer service until they gave me a temporary #). This is totally unacceptable. They don’t seem to be taking this situation seriously. It’s all about the money. I just want MY phone # back, the one that I’ve had for thirty years and brought with me when I signed up with Cricket. Fortunately the other #’s on my account weren’t affected which is good, but I’m the account holder and the one that pays the bill. Where’s the service that I’m paying for? They opened a ticket and I was told this was a priority. They kept sayi
Slow at loading
Ima on the Unlimited data plan but it seems im not getting what i paid for (ANYTHING i do ONLINE is slow at loading) movies stop while watching, music buffs,games freezes... What is going on Cricket? Iv called time after time, we go thru a handful of steps.. like for instance turn data on than off,turn phone on than for five minutes than back on. Turn wifi off hotspot on off. Only helps for a day maybe two days ...
Filesize limit on Cricket Hotspot downloads?
I can't find any information on this anywhere perhaps someone here can help. Any download I attempt while using the cricket mobile hotspot is being canceled at about 4.5MB. For regular downloads through a browser I can attempted to continue the "failed" download, however for automatic updates larger than this undocumented limit, the file just gets re-downloaded over and over, never completing. Anyone have a fix for this? I didn't see any setting on my phone.
NO MMS OVER WIFI
CRICKET WILL NOT ALLOW MMS MESSAGES THROUGH WIFI WHICH IS RIDICULOUS ESPECIALLY IF YOU ARE IN A RURAL AREA WHERE THEY REFUSE TO BUILD TOWERS AND EVERYTHING HAS TO WORK THROUGH YOUR WIFI WE ALSO SHOULDNT HAVE TO PAY THE CARRIER FOR A RATE PLAN IF ALL WE CAN USE IS WIFI CALLING AS THAT ACCOUNTS FOR 2 BILLS THAT IS UNNECESSARY ESPECIALLY IF THEY LIMIT CERTAIN FEATURES CRICKET IS ONLY LOW COST BECAUSE OF LIMITS CARRIERS WANT TO KNOW WHY PEOPLE ARE JAILBREAKING OR ROOTING THERE PHONES ITS REASONS LIKE THIS IN THE MEAN TIME ILL CHANGE MY APN SETTINGS TO BYPASS THE RESTRICTIONS THIS CARRIER FORCES
Mobile Hotspot BYOD phone
I had an unlocked Galaxy S7 from MetroPCS (former employer) on my CW account and I was using mobile Hotspot with no issues. So much so that I had to change my plan. No problem. A couple of days ago I upgraded to an unlocked T-Mobile Galaxy S9+. Mobile Hotspot connects to my devices but it's not getting data from my phone's data connection. I've tried several APN variations even copying the exact APN settings from my S7. No luck. Please help. I'm a truck driver and I need my hotspot!
Wi-Fi Manager Not Opening up LogIn Screens
I've just noticed this in the past couple of days, but I am no longer able to log in to wifi outside of my home. Usually when I am out, I can connect to free wifi by tapping on the connection and then sometimes it will take me to the Log-In page of that company where I can fully connect to it. Otherwise, I don't have full access to the internet. I noticed that before it was the Cricket Wi-Fi Manager that would bring up the log in screen but it is no longer doing that. I noticed that its not an issue with the company/business, so it has to be some error on my end. Does anybody have any advice on this? I don't want to keep using my mobile data when I can't connect to the wifi.
I have been a Cricket customer for a couple of years now and, for the most part, happy with the service. We have two phones, both the same Samsung model, and I had a hotspot on mine. We were in the store yesterday to purchase a phone and hotspot for my father-in-law and the girl behind the counter convinced my wife that we needed to switch to a new plan that would give both of us a hotspot for the same monthly payment. So she switched us. However it appears that the hotspot will not work with our phones. Strange because it's been working with mine for almost 2 years. No one bothered to check and see if our phones would work and they won't let me go back to my original plan. I'm thinking that I see a new provider in my future.
O2 UK not receiving texts.
HiUp until Aug 29th, my brother who lives in England was receiving my texts without any issues. After that date he's not received any of the texts I've sent him, but I can receive texts from him. My sister who is on the same network as him (O2 UK) received the test text I sent her. I also tried texting him from the 3 other phones on my plan and he never received any. He went and had his sim card changed to see if that would solve it, but he's still not getting them. I haven't changed my plan or had anything else added to it, so what would be causing this?
Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.
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