Plans & Features
Cricket customer appreciation
I have been with cricket wireless for over 2 years now. I have bought three phones from there authorized cricket stores. And I have changed plans and for the past year have been on there unlimited max plan. What amazes me is the total lack of customer appreciation. I have never seen a company that will charge multiple fees and makes there phone prices higher to the loyal customers who want to switch phones but stay with cricket. Why can't cricket give discounts to those customers who choose to stay with them as a company. It's time for a new phone. Because of the lack of any common business practice I will happily being choosing another provider. If you treat loyal customers worse then your new customer why would anyone become loyal.
For some reason wifi Manager switched my wifi off on my phone while I was using it. I then turned it's permission to do that off but now it is just asking me for permission to turn my wifi off. It specifically popped up and said, "Wifi Managaer wants to turn your wifi off" what is the deal with that?
I purchased a phone Samsung s9+. Is working perfectly. The hotspot is working, yet the cricket is not allowing me to purchase that monthly fee for hotspot, the rules states you must choose the right phone to work with that hotspot feature. My phone us working. Yet I'm not allowed to use it, I want to pay the hotspot, so I can use my iPad since my vision is not that great, the cricket is telling me the phone does not qualify. I am a with cricket for past 8 years. I don't understand why can't I just pay the fee for hotspot and let me use it????????
Want to add hotspot
To whom it may concern. I have spent countless hours trying to understand why I cannot add hotspot on my Nokia 7.1. I have recently seen the answer on this forum from a cricket employee stating " the phone must have two apn's in order for usage to be tracked" okay I think well at least that's an answer. I would of appreciated that response with one of my multiple calls to cricket. However out of curiosity I go into my settings and low and behold my phone has two apn's. Please give the people what they want. Your selection of phones doesn't offer ANY of the popular mid-range devices ie: Moto g7, pixel 3a , Nokia 7.1 to mention a few. I do commend you for having the Nokia 3.1 and the g7 variant Supra I think it is but not the same. I have been a 4 line customer for almost 5 years. I have never received a discount on a phone mainly because I have never liked your offering. I've spent almost 7k with cricket is there anything that can be done that would allow me to pay for a service that I
So lately my phone is asking me to dial the number to check my VM when in fact I am suing Visual VM and have already check the message. I am getting a notification to check it which will not go away. I have never set up the other VM and I don't want to because I feel it will only invite conflicts and when I had it before on another phone it didn't work right anyway, From what I can see there is no actually app feature or changeable settings for the regular built in VM.
I have a Motorola MotoE5 Cruise. When I go into phone settings/calls/additional settings the Caller ID option says 'Loading settings' and the Call Waiting option will not allow me to turn it on. Both options are greyed out on this screen. Eventually a popup appears that says 'Call settings error. Network or SIM card error (I assume this is it timing out while trying to load the Caller ID settings). People are telling me they are getting busy signal when I am on the phone and they try to call me and the only calls coming in that are ID'ed are from people I have in my contacts. How do I solve these two problems?
bring your own phone
Would the bring your own phone plan work with veiaro wireless phones. ive tried straight talk and net ten and neither will work do to the lack of at&t and t-mobile towers in the area. Veiaro works with both of those towers and dont want to continue with veiaro and dont want to change my phone just yet.
I WOULD LIKE TO KNOW WHY EVERYTIME I TRY TO USE CHAT, MY ANSWER FROM CRICKET IS ALWAYS "I AM NEW", "I DO NOT UNDERSTAND YOUR QUESTION". I EXPLAIN IT TO THE CUSTOMER REP IN TERMS A CHILD IN KINDERGARTEN COULD UNDERSTAND!! NONE OF MY QUESTIONS ARE ROCKET SCIENCE! 10 TRIES AND 10 FAILURES. THEN THEY HAVE THE GONADS TO HANG UP ON ME!! CRICKETS IDEA OF CHAT SUPPORT IS A COMPLETE AND UTTER FAILURE. BUT, THEY SURE UNDERSTAND THE MONEY!!!
Network congestion constant at airports
I am a frequent traveler and so is my wife. There seems to be a constant trend where Cricket Wireless will barely work at certain airports. Within the terminal and until the plan is sufficiently away from the terminal. DCA and ATL are top of the list as we frequent. At any time if you are cricket I would be interested to know if data will work period in these airports. This is not congestion this is intentional. This is also illegal.
Been having hotspot problem for a couple of weeks I have been paying for a couple of months cricket is not able to fix the problem and deliver the service in timely mannerSo I asked charged two month if they cannot deliver service what have been telling me is they do not have a refund policy !!!!!So the question is if cannot provide the service that twisted policy charging me it looks like you are a a Lego highway robberies , give my refund you didn't provide this service.
Ok this is BS we went to the store and talked to the sales people we were at&t for many years. We heard avout the deals that were less money and owned by at&t. We expressed the only reason we were with at&t was we got coverage where we kive and travel but your offer was less money. They said no problem the coverage is exactly the same sense they are owned by at&t. This was bull. Our phone will not switch mobile networks and service areas are not the same. I said I want to switch back to at&t and need the phones unlocked now they tell me I have to be with them for 6 months before they will unlock the phone. That was never discussed when we purchased and they were told up frount if they do not work we were not staying. False sales and very rude customer service when I called. They just said I need to go to the store and they will explain. In lock our phones so we can move on sense you can not provide what you said the service would provide.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.