Plans & Features
Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.
Hot Spot and Android Phone Eligibility
I've been a happy cricket customer for a few years now. Job changes made mobile hotspot increasingly attractive/important. Using this list of eligible phones (https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html#), I went out and purchased a Galaxy S10. I then upgraded my phone plan to include hot spot. But it wouldn't work. After a few hours of frustrating conversations with customer support, I was informed that BYOD (bring your own device) Android phones are not eligible for hotspot. The list says they are. I was told the only solution was to switch to an Apple phone or buy an S10 straight from Cricket. I can find no place on Cricket's website that provides this critical piece of information. If this is in fact the case (please verify, I'm not confident in the customer service rep's answer), Cricket, can you please make this apparent - I and others relied on that information to make large purchasing
LIAR, LIAR, PANTS ON FIRE
I needed to add another phone to my line and the cricket agent told me I could save money by switching to an unlimited plan with 4 phones. I made it ABUNDANTLY clear that my phone has hotspot and that I needed it on my phone and not the other lines. He told me that ALL the lines would have hotspot after the change to the new plan. and my bill would only go up $5 after adding the new line, 2 days later I went to use my hotspot and it no longer worked, so I called cricket and they told me my phone was not compatible with hotspot, I proceeded to tell them that I was using hotspot for years on that same phone up until I was guaranteed that all my phones would have a hotspot. As they were pulling down my pants they told me there was no way to get my old plan back, and as they proceeded to fu<k me, they told me they COULD give me hotspot on my phone but all the phones would no longer have unlimited data and they would have to charge me $60/mo. on top of what i'm already paying.
No bars in Kansas City!!
I have been a loyal Cricket customer for 20 years now. This year my service is so bad it's reminding me of the early years. I drive all over the KC metro daily for my job. I rely on my GPS and Pandora DAILY. Rarely do I get more than 2 bars of service, and sometimes I can't even get a map to pull up at all, which leaves me stranded or wandering aimlessly until it decides to load. I've called customer service multiple times about it. One time I was told that a tower was down in my area. Another time I was told it was probably my phone that was the problem, and was told to reset network settings. I have 4 lines on my account, with 4 different types of phones, and they ALL have 1-2 bars MAX. This is unacceptable. As I have perused this community forum, I see that coast to coast people are having the same issues. What's going on???
Slow internet in Glendale
So I’m paying $120 a month for “unlimited high speed internet” total bs i live in Glendale Arizona, near downtown, a very well populated city, there’s no reason why my internet should be this slow and I mean SLOW. I get better service out in the desert....can’t even load a picture in less than 5min , and it takes forever just to load a SONG from Spotify, I can’t refresh anything all my social media pages are stuck on the same thing..I’m not getting what I’m paying for, this makes no sense..I’m going to switch I’ve been with cricket for over 4 years
thank you cricket for service...
thank you for your service, I use it everyday but yet people complain about it. I love the hotspot.. cause it my back up plan or when im on the road. and im on the cricket more plan. and its unreal when I have 5 bars and LTE the speeds are like 68MB per second. cable internet and DSL isn't even that close. lol and I use an iPhone. which is a unlocked phone. what I would love is for cricket too add hulu or Netflix as a add on. or unlimited music that doesn't count towards your data threshold. other then that I have no problems at all.
Can Not Send MMS via iPhone
Two phone calls and a visit to local Cricket office have failed to fix this issue which has surfaced in recent months after more than a year of satisfactory service.Sending via MMS is unreliable. Rarely sends on the first attempt. But apparently I can receive OK.Internet searches suggest the problem is DNS returning an MMS server IP address which is not reachable via WiFi and the public internet. Suggests an override setting for Android which is not possible on iOS. But that provides a hint which usually works: disable WiFi on my iPhone, reboot, and then it seems to reliably send MMS for a few days. But recently has starting having trouble sending SMS too. But no problem messaging to Apple users on iCloud.Would think an unreachable IP address would result in an instant failure, but the failure message takes minutes. Green bar appears across the top of screen, reaches about 95% then hangs for minutes until the error message. This seems to be more of a timeout at the server than unreacha
Been having hotspot problem for a couple of weeks I have been paying for a couple of months cricket is not able to fix the problem and deliver the service in timely mannerSo I asked charged two month if they cannot deliver service what have been telling me is they do not have a refund policy !!!!!So the question is if cannot provide the service that twisted policy charging me it looks like you are a a Lego highway robberies , give my refund you didn't provide this service.
Sad phone specials for current customers
Many companies do this, they offer great deals to new customers and current loyal customers get the low end, it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9 if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.
Can't receive calls from a landline
We have several phones and all work fine except one. On that phone it will ring if someone calls from a cell phone and work... but if they call from a landline it goes straight to voice mail. I have wasted time talking to a person in a cricket store, and call customer service 3 times and gotten no solutions. We have swapped the sim cards with another phone and when we do the phone that isn't work will work with the other sim card in it, but the sim card from the phone that isn't working will have the same problem in any phone you put the card into. So we know it isn't the phone.
MMS sending not working
Hi,I have 4 phones on a family plan, for over a year now. Just today, none of the phones can send MMS texts. A return message from "#" will say "Message not found". I sent an MMS to someone from another carrier -- same thing. That person then sent me an MMS, and I received it as normal.SMS works both ways, MMS can be received, but can't sent MMS. Checking our data usage from the app shows only my phone at 2.8GB usage with the rest <1GB, and we have "unlimited" on each line.Anyone else having an issue with MMS today?Thanks...
I have a Motorola MotoE5 Cruise. When I go into phone settings/calls/additional settings the Caller ID option says 'Loading settings' and the Call Waiting option will not allow me to turn it on. Both options are greyed out on this screen. Eventually a popup appears that says 'Call settings error. Network or SIM card error (I assume this is it timing out while trying to load the Caller ID settings). People are telling me they are getting busy signal when I am on the phone and they try to call me and the only calls coming in that are ID'ed are from people I have in my contacts. How do I solve these two problems?
I've been a loyal HAPPY customer for years. I have the unlimited Extra plan with $10 Hotspot feature. My son uses Hotspot for his tablet and for watching YouTube or Netflix... I use my mobile while he does this to watch Hulu, Netflix, email, Internet searches, ect....We have had some slower speeds during congestion periods, but have never Not been able to use both devices. My Auto pay glitched out on me making my data suspended. Just my data...I could still call and text. When calling them to find out why, no real reason was said, plus... I had to pay $3 for paying thru customers. Service. When my data was returned....we couldn't use BOTH devices, only one.... and there are major buffering. Nothing has changed, same home, same signal bars, same shows. Acts like we are on the 3 mbp speeds. Ridiculously slow. I called customer. Service, and had really hard time understanding through their accent. She couldn't help, so gave me claim # and said technical support would call same or next day
Cricket remotely locked my brand new Samsung Galaxy S10+ factory unlocked!?
I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.
Ok this is BS we went to the store and talked to the sales people we were at&t for many years. We heard avout the deals that were less money and owned by at&t. We expressed the only reason we were with at&t was we got coverage where we kive and travel but your offer was less money. They said no problem the coverage is exactly the same sense they are owned by at&t. This was bull. Our phone will not switch mobile networks and service areas are not the same. I said I want to switch back to at&t and need the phones unlocked now they tell me I have to be with them for 6 months before they will unlock the phone. That was never discussed when we purchased and they were told up frount if they do not work we were not staying. False sales and very rude customer service when I called. They just said I need to go to the store and they will explain. In lock our phones so we can move on sense you can not provide what you said the service would provide.
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