Plans & Features
The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.
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How long are the advertised prices good for? In Terms it says you can raise prices anytime without notice. Is that really true? I'd be coming from Sprint with 4 lines to save over $50/month with Cricket. What good is that if you raise the rate on me 3months down the road.
I currently have 4 lines with Tmobile and would like to port the 4 phone numbers over to Cricket and add an additional 5th line to the Unlimited Plan. I will also be bringing all 5 unlocked devices to Cricket. What are the fees associated with that? Will there be an activation fee or sim fee ?
Would the bring your own phone plan work with veiaro wireless phones. ive tried straight talk and net ten and neither will work do to the lack of at&t and t-mobile towers in the area. Veiaro works with both of those towers and dont want to continue with veiaro and dont want to change my phone just yet.
I purchased a phone Samsung s9+. Is working perfectly. The hotspot is working, yet the cricket is not allowing me to purchase that monthly fee for hotspot, the rules states you must choose the right phone to work with that hotspot feature. My phone us working. Yet I'm not allowed to use it, I want to pay the hotspot, so I can use my iPad since my vision is not that great, the cricket is telling me the phone does not qualify. I am a with cricket for past 8 years. I don't understand why can't I just pay the fee for hotspot and let me use it????????
So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act
Good reps at cricket are hard to find. Here is my 2 day experience (Wasted time about 6 hours total, 4-6 terrible service people, and 2 GREAT service people. 1. Website features are terrible, so self service is virtually impossible (you need a new program team, as others are complaining as well). 2. I call cricket customer care, and get put on hold for 20 minutes, I get a person with a strong accent, making it impossible to communicate. She transfers me and the call drops. 3. After two more failed attempts , I get a service rep that tells me I have to go to the store where I purchased the phone to get help. 4. I drive all the way down to the store, and the store rep tells me he can not help I have to go back home and call cricket . 5. I call cricket customer care .. I again get connected. Woman named Alexandria answer the phone and claims she can not hear me?? I try and speak for 5 minutes.. and she then says - I am hanging up the phone due to inability t
I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.
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