Plans & Features
I sometimes send emails to my phone, using this address[10_DIGITS_PH_NUMBER]@txt.att.net Sometimes I would get the messages to my phone very late, and in the last few days nothing arrives. Anyone knows what going on with this and how to get the emails to text right? Thanks!!
Hello! A couple of days ago, I tried to switch my plan using the cricket app on the phone by choosing ‘Edit Plan’. Also, I chose the option to switch the plan ‘today’ (rather than waiting till the end of my billing cycle). However, when I check my account either via the website or the app, my old plans shows.How long does it take for Cricket to switch to the new plan I have chosen?
@CricketSupport I was guaranteed i could activate new phone at cricketwireless.com/activate after explaining to cricket that this method hasn’t ever worked for me and i absolutely need phone activated after Cricket support hours. I got a brand new phone and SIM card today from cricketwireless.com and it can’t be activated with the following error “To activate your line(s), call Customer Support at 1-800-CRICKET (1-800-274-2538).” I call but get a message that your closed. Get me someone who can activate my phone!
Samsung phone had no network or service for 2 days. Called cricket twice both times they said towers were being fixed. Gave me 2 times in which service would be back. No luck. Only wifi worked. Had to use a back up phone to see if sim card worked and it did. So i have no service on my phone with sim card. What can i do at this point without using out of pocket money for issue not related to sim card or my phone that is in good condition and 5g compatible?
I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?
I went to a cricket wireless store by the phone which is the supposedly that cricket icon for I was told it was a 5D compatible and I had the IRS infrared so I used for gaming and stuff like that on consoles come find out it is not 5G compatible and it doesn't have that I scanner on it but the lady I got it from told me it did the phone makes text messages on its own takes forever when I went back to the store to let you know about it she said that cricket does not at this time have 5G Network I informed her that was not true because I seen on your line and I seen on TV then she played them but they refuse to help me get my another phone or get the phone that I wanted in the first place I'm really aggravated don't know what to do next I've already talked to customer service and the only thing they suggested was to go back to the same store and talk to the manager I tried getting minutes and information from store wasn't refused it
I have the $55 Cricket plan with international roaming. I’m in Montreal for a couple of days. My phone is currently roaming on the Rogers network. Calling and texting work perfectly, but my mobile data does not work at all. Is there a reason why this is happening? And is there anything I can do about it? I have an iPhone 11 if that makes a difference.
Its really pathetic how apple watch cellular still isnt capable with cricket. This is so outdated and the service isn’t worth waiting for them to get on board with apple watch cellular. Me and my family of 9 is definitely switching services this weekend, its unacceptable at this point.
In my account summary page online and in app shows that I have one add-on feature to one of my lines in my family plan and on the second line it says that there are two add-on features. I currently have no add-on features nor have I ever had additional features. To clarify my question, I have contacted cricket customer service and they were dismissive and gave useless suggestions but I am not being billed for these mysterious add-ons. Thank god I just want to know why it even indicates that they are there. This is not a unimportant or stupid question, this is a valid inquiry and could indicate more serious glitches involving money at some point. Though crickets outsourced customer service agents from you know where don't seem to give a you know what about you know who! I think you do.
My new (yet over 30 day old), Samsung A14 stopped working. If it shows I have any mobile service at all it will switch between 5G and lte yet there is no internet connection and will not make calls or send text messages. The only way it works is by wifi connection. I don't need to pay Cricket for that. The person I spoke with yesterday at customer support via chat had me try a few things one was to reset and restart my phone. Lo and behold the chat was closed. Beyond aggravated. I refuse to return to the closest store the service there was appalling. The girl there was on FaceTime on her laptop the entire time I was there and even while processing my transaction.
I have 3 phones on my account all active all paid up. My bill was due about a week ago I just switched to cricket. A full month went by and my bill was due I didn’t know and woke up to my being off. Cricket said they sent messages which I didn’t get but I got online it showed me my bill and I paid it my service didn’t become active so I called cricket. Cricket tells me that even tho my bill didn’t show it I have to pay an extra $15 to reactivate the phones. That should have been on my bill and wasn’t which means I shouldn’t have had to pay it that’s when cricket tells me that they sent messages I should have known about it. I didn’t get them so I thought cricket never sent them. However since paying I have noticed (which remember they made me pay a $15 reactivation fee for it being off a few hours) my messages are not working correctly I can send a text and once in a while it goes thru but most of the time I get a red exclamation point and I have to click it and hit try again. It takes
First off I have been with cricket 🦗 for some time and I have never experienced such poor quality in service as in the last 3 months I have all my bars in signal but when I go to make a call it doesn't even connect even after 4 or 5 attempts my text messages are not sending and I've called about this crappy service on several occasions and you guys claim to have reset the service but this is happening everyday all day I had to call the emergency service last month and my phone wouldn't even connect the call thus I had to use someone else's phone to make the call I am seriously thinking about switching phone companies because I'm tired of paying for poor unreliable phone service cricket! its not my headset and no my phone hasn't gotten wet and I have restarted my phone so many times to no avail. I have a phone that's about 2 years old and I hope this is not because big tech wireless companies want consumers to keep spending hundreds of dollars up grading phones every year we'll that's
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