Plans & Features
I've just noticed this in the past couple of days, but I am no longer able to log in to wifi outside of my home. Usually when I am out, I can connect to free wifi by tapping on the connection and then sometimes it will take me to the Log-In page of that company where I can fully connect to it. Otherwise, I don't have full access to the internet. I noticed that before it was the Cricket Wi-Fi Manager that would bring up the log in screen but it is no longer doing that. I noticed that its not an issue with the company/business, so it has to be some error on my end. Does anybody have any advice on this? I don't want to keep using my mobile data when I can't connect to the wifi.
I have been a Cricket customer for a couple of years now and, for the most part, happy with the service. We have two phones, both the same Samsung model, and I had a hotspot on mine. We were in the store yesterday to purchase a phone and hotspot for my father-in-law and the girl behind the counter convinced my wife that we needed to switch to a new plan that would give both of us a hotspot for the same monthly payment. So she switched us. However it appears that the hotspot will not work with our phones. Strange because it's been working with mine for almost 2 years. No one bothered to check and see if our phones would work and they won't let me go back to my original plan. I'm thinking that I see a new provider in my future.
HiUp until Aug 29th, my brother who lives in England was receiving my texts without any issues. After that date he's not received any of the texts I've sent him, but I can receive texts from him. My sister who is on the same network as him (O2 UK) received the test text I sent her. I also tried texting him from the 3 other phones on my plan and he never received any. He went and had his sim card changed to see if that would solve it, but he's still not getting them. I haven't changed my plan or had anything else added to it, so what would be causing this?
Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.
I've been a happy cricket customer for a few years now. Job changes made mobile hotspot increasingly attractive/important. Using this list of eligible phones (https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html#), I went out and purchased a Galaxy S10. I then upgraded my phone plan to include hot spot. But it wouldn't work. After a few hours of frustrating conversations with customer support, I was informed that BYOD (bring your own device) Android phones are not eligible for hotspot. The list says they are. I was told the only solution was to switch to an Apple phone or buy an S10 straight from Cricket. I can find no place on Cricket's website that provides this critical piece of information. If this is in fact the case (please verify, I'm not confident in the customer service rep's answer), Cricket, can you please make this apparent - I and others relied on that information to make large purchasing
I needed to add another phone to my line and the cricket agent told me I could save money by switching to an unlimited plan with 4 phones. I made it ABUNDANTLY clear that my phone has hotspot and that I needed it on my phone and not the other lines. He told me that ALL the lines would have hotspot after the change to the new plan. and my bill would only go up $5 after adding the new line, 2 days later I went to use my hotspot and it no longer worked, so I called cricket and they told me my phone was not compatible with hotspot, I proceeded to tell them that I was using hotspot for years on that same phone up until I was guaranteed that all my phones would have a hotspot. As they were pulling down my pants they told me there was no way to get my old plan back, and as they proceeded to fu<k me, they told me they COULD give me hotspot on my phone but all the phones would no longer have unlimited data and they would have to charge me $60/mo. on top of what i'm already paying.
I have been a loyal Cricket customer for 20 years now. This year my service is so bad it's reminding me of the early years. I drive all over the KC metro daily for my job. I rely on my GPS and Pandora DAILY. Rarely do I get more than 2 bars of service, and sometimes I can't even get a map to pull up at all, which leaves me stranded or wandering aimlessly until it decides to load. I've called customer service multiple times about it. One time I was told that a tower was down in my area. Another time I was told it was probably my phone that was the problem, and was told to reset network settings. I have 4 lines on my account, with 4 different types of phones, and they ALL have 1-2 bars MAX. This is unacceptable. As I have perused this community forum, I see that coast to coast people are having the same issues. What's going on???
So I’m paying $120 a month for “unlimited high speed internet” total bs i live in Glendale Arizona, near downtown, a very well populated city, there’s no reason why my internet should be this slow and I mean SLOW. I get better service out in the desert....can’t even load a picture in less than 5min , and it takes forever just to load a SONG from Spotify, I can’t refresh anything all my social media pages are stuck on the same thing..I’m not getting what I’m paying for, this makes no sense..I’m going to switch I’ve been with cricket for over 4 years
thank you for your service, I use it everyday but yet people complain about it. I love the hotspot.. cause it my back up plan or when im on the road. and im on the cricket more plan. and its unreal when I have 5 bars and LTE the speeds are like 68MB per second. cable internet and DSL isn't even that close. lol and I use an iPhone. which is a unlocked phone. what I would love is for cricket too add hulu or Netflix as a add on. or unlimited music that doesn't count towards your data threshold. other then that I have no problems at all.
Two phone calls and a visit to local Cricket office have failed to fix this issue which has surfaced in recent months after more than a year of satisfactory service.Sending via MMS is unreliable. Rarely sends on the first attempt. But apparently I can receive OK.Internet searches suggest the problem is DNS returning an MMS server IP address which is not reachable via WiFi and the public internet. Suggests an override setting for Android which is not possible on iOS. But that provides a hint which usually works: disable WiFi on my iPhone, reboot, and then it seems to reliably send MMS for a few days. But recently has starting having trouble sending SMS too. But no problem messaging to Apple users on iCloud.Would think an unreachable IP address would result in an instant failure, but the failure message takes minutes. Green bar appears across the top of screen, reaches about 95% then hangs for minutes until the error message. This seems to be more of a timeout at the server than unreacha
Been having hotspot problem for a couple of weeks I have been paying for a couple of months cricket is not able to fix the problem and deliver the service in timely mannerSo I asked charged two month if they cannot deliver service what have been telling me is they do not have a refund policy !!!!!So the question is if cannot provide the service that twisted policy charging me it looks like you are a a Lego highway robberies , give my refund you didn't provide this service.
Many companies do this, they offer great deals to new customers and current loyal customers get the low end, it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9 if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.
We have several phones and all work fine except one. On that phone it will ring if someone calls from a cell phone and work... but if they call from a landline it goes straight to voice mail. I have wasted time talking to a person in a cricket store, and call customer service 3 times and gotten no solutions. We have swapped the sim cards with another phone and when we do the phone that isn't work will work with the other sim card in it, but the sim card from the phone that isn't working will have the same problem in any phone you put the card into. So we know it isn't the phone.
Hi,I have 4 phones on a family plan, for over a year now. Just today, none of the phones can send MMS texts. A return message from "#" will say "Message not found". I sent an MMS to someone from another carrier -- same thing. That person then sent me an MMS, and I received it as normal.SMS works both ways, MMS can be received, but can't sent MMS. Checking our data usage from the app shows only my phone at 2.8GB usage with the rest <1GB, and we have "unlimited" on each line.Anyone else having an issue with MMS today?Thanks...
I have a Motorola MotoE5 Cruise. When I go into phone settings/calls/additional settings the Caller ID option says 'Loading settings' and the Call Waiting option will not allow me to turn it on. Both options are greyed out on this screen. Eventually a popup appears that says 'Call settings error. Network or SIM card error (I assume this is it timing out while trying to load the Caller ID settings). People are telling me they are getting busy signal when I am on the phone and they try to call me and the only calls coming in that are ID'ed are from people I have in my contacts. How do I solve these two problems?
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