Plans & Features

677 Topics

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lvpreStuntman
posted in Service Features

Turn off VoLTE/HD Calling on Moto e5 Cruise

Is there a way to disable VoLTE/HD Calling on the Moto e5 cruise?  I think it is my location, but calls on VoLTE sometimes echo in and out.  It does the same on my S7, but I have the option to disable it and have no issues with calls at home now, but I can't disable it on the Moto e5 cruise.  It's not a phone issue since the S7 would have similar issues.  Basically, you can call, talk fine for a bit, and occasionally the person is unable to hear me for a bit.  Doesn't happen every call, but turning off HD voice fixed that issue on the S7 and it should work on the e5 cruise too. Thanks.

4
Grod_Cricket
4 years ago
D
deadgurl80Paparazzi
posted in Service Features

Removed line text

How do i stop a phone i removed from my plan from getting account reminder texts and payment texts

2
D
4 years ago
D
dsny1Extra
posted in Service Features

Constant disable of wifi on lg fortune 2

This seems awfully shady. My home Wifi continues to disable on my 5 day old fortune 2. No problem with any other devices at home. I enable on my phone and even in the middle of a task it turns off and I get a "no internet available" message. This happens both when mobile data is on or off. If it is on then I am unknowingly using my data allotment. Cricket should do something about this issue because it seems to be happening to not just LG fortune but other phones as well. I feel I will be forced into the unlimited plan as to not go over my data allotment.

2
I
4 years ago
D
ddgeorge718Extra
posted in Service Features

phone comparisons

which is the better phone Motorola Moto e5 Supra or LG Stylo 4

0
D
4 years ago
T
TerijoExtra
posted in Service Features

Promo codes

When I enter my promo code it says it’s invalid. It was cricket wireless verifiedcreupc2n

0
T
4 years ago
T
TrucmaiExtra
posted in Service Features

Could not activate cellular data

My dad is having trouble his phone says 4G but he can’t use any apps he only can call and receive calls. I have try resetting network, plane mode, taking sim out and in, switch the cellular button on and off. Nothing is working and I'm pretty sure if I go to the cricket store they can't do anything about it. I need helpppppo

1
BillyM_Cricket
4 years ago
K
katcat55555Extra
posted in Service Features

No coverage refund?

I live in a rural area, and I have checked the coverage map for my exact home location.  It shows that I should be able to get 3G and LTE coverage.  However, I've had issues with other providers (also showing I can get decent coverage), and I get no bars at all.I am wondering; IF my I buy service and my phone does not work at my house... will I be able to get a refund for the plan and sim card fees?

3
A
2 years ago
L
LoboronPaparazzi
posted in Service Features

Texting

Won't send text messages, says Cricket here! we are sorry but your text message failed. Your destination not supported from your current location. I'm in Baja CA, Mexico and trying to text someone in the USA.However I CAN respond to text messages and they go through.  I have the all everything unlimited plan. Any ideas or solutions would be apreciated... contacted Cricket wireless support and they couldn't figure out why... no help.

5
N
2 years ago
M
MolinaStuntman
posted in Rate Plans

CAMBIO

DEZPUEZ DE TANTOZ AÑOZ DE ZER UZUARIO KAMBIO DE ZU PORQUERIA DE ZERVICIO.....AKABO DE HABLAR A ZU ZERVICIO AL KLIENTE Y NO ME PUDIERON AYUDAR EN LO MAZ MINIMO AZKO DE ATENCION AL KLIENTE

0
M
4 years ago
S
shipper50Rising Star
posted in Service Features

Blocked number going to voicemail

I have gotten 3 calls in 2 days from a spam caller, that has gone to my voicemail saying for me to get a refund call the above number. I have it blocked, but it still goes to my VM?

5
Grod_Cricket
4 years ago
B
BannistrePaparazzi
asked in Service Features

eSIM in the near future?

Will Cricket be supporting eSIM in the foreseeable future? AT&T has announced its support, and I wonder if Cricket can piggyback on that. 

8
K
1 year ago
D
DMTdreamzPaparazzi
posted in Service Features

Stolen Phone

So someone has stolen my brothers LG Fortune 2 and is still using the phone. The dude has been messaging people saved in the contacts pretending to be my brother. He's using the data, making calls and messaging numbers as I'm writing this. Is there anyway to locate the device remotely before blocklisting it? Not sure what all apps he's got on his phone or if any allow premission for location/GPS. And if theres no way to locate it, can I suspend and/or wipe the phone in the morning on the 17th (when customer support is available) and be able to use the upgrade to get a new phone that becomes available on the 18th?Or does suspending the line cause you to not be able to use the upgrade?

4
J
1 year ago
S
sks_77mmcExtra
posted in Service Features

Voice Call Records

Hi! All.I am trying to retrieve my call record for a specific date.The representative suggests me to contact an attorney to get it.Is not the customers right/privilege to have it on request/demand.AT&T used to have it on theweb.What does Federal Regulation say ?How do I access it?Thanks for your input.SK

2
K
3 years ago
A
AlexExtra
posted in Service Features

NO CELL SERVICE IN MY NEIGHBORHOOD FOR A WEEK NOW

Last week something happened to my cell service. Support has not been able to help us. We have 4 phones on 1 plan. 2 phones with similar numbers work fine. The other 2 with similar numbers to each other, but different from the first 2 do not get cell service but can text and can use data. 1 mile from my home, cell service becomes available. This has never been a problem for me and I have had cricket for a few years. We have called customer support and they keep closing the ticket as complete even though it is not fixed.

1
D
4 years ago
R
RaWxChiefPaparazzi
posted in Service Features

Can't buy hotspot

Every time I try to add the hotspot to my plan it gets to checkout and all my info is automatically put in because of auto pay then i hit checkout but then it says error enter amount but the box is grey and i cant edit the amount and every time i try this i refresh the page and then it says that i cant edit plans and services try again later ive been trying for weeks now i just want my mobile hotspot

3
BillyM_Cricket
4 years ago
R
rafaExtra
asked in Service Features

Deezer

Trying to cancel Deezer after free trial, and I cannot access the check box in my account, how can I cancel it ?

1
BillyM_Cricket
4 years ago
J
jianyizhen024Extra
posted in Rate Plans

change phone number

My family has been using a plan that has 5 line.  My dad told me that it was a good deal that is not available now.  But, I want to change my phone number.  Is there a way I can stay in the plan but change my number?  You know, I have to pay the monthly charge back to my parents.  So, I do not want to lose the discount rate from this plan.  

3
N
2 years ago
S
sdgriffin08Paparazzi
posted in Service Features

BYOD wi-fi and HD calling

Does anyone know when wi-fi calling and HD calling will become available for BYOD.  I heard on another forum that it might happen in November. I have a Galaxy J7 Prime, the T-Mobile version of the Halo. They are working on rolling out wi-fi calling for the Halo. How difficult is it to allow wi-fi calling on mirror models?

8
A
1 year ago
D
DeVo35Paparazzi
posted in Rate Plans

5Kbps data speed after allowance?!

I was just reading the details of the 5 GB plan and I noticed it now states:"5 GB high-speed data with speeds up to 4G LTE; reduced to 5 Kbps after allowance is used"Wow! That is ridiculously slow. When did this change from 128 kbps? Is the 5 kpbs a typo?

3
Grod_Cricket
4 years ago
P
PolarsAZExtra
posted in Service Features

Hotspot not free 10gb with $50 plan?

I went into my account and added the hotspot feature. My phone and $50 plan were eligible for 10gb of hotspot service, or so I thought. It even said it would cost $0 before I selected to review my updated features/plans. But when I select to review, it says I'll be charged $10. Am I missing something here?

3
E
4 years ago
A
alphfdExtra
posted in Service Features

Data usage

How can I see 6 months of data usage on one of my phones?

2
C
2 years ago
K
khlo_newExtra
posted in Rate Plans

Family Plan

I am currently using a family plan with 5 lines.  One of my family members is going to leave.  So, he is thinking to port his number in to some other service plan.  I am wondering anyone know whether I can let him leave the family plan first and then add another family member back into the plan so that my current family plan can be kept without any change.

1
BillyM_Cricket
4 years ago
B
BomberBobExtra
posted in Rate Plans

Is Unlimited Extra throttled after 22gb

What happens after I reach 22gb on Unlimited Extra? I hear some say it gets throttled - throttled by how much, I do not know. And I also hear some say it doesn’t get throttled after 22gb - but I am at 21.5gb with 3 days left and my Cricket app is telling me otherwise.I know the Unlimited plan gets throttled after 22gb, but I don’t know what happens with Unlimited Extra and the internet all over says different things about it. Guys what happens?

1
J
4 years ago
S
ss9859Paparazzi
posted in Service Features

Hotspot or suspend

I tried to get hotspot added to my phone.  But because it is not on your list hotspot is not added and my phone is not compatible to your system.  Now because I was using hotspot with not being add3ed to my account you suspend and will do so, so now you will get the remainder money for free at my expense.  What is wrong here.  I get in p rouble for using a service tthat is not suppose to work ob your system, but it does.  To usersl....find a service that includes hotspot in the price and don't matter of the phone.  Thanks for sealing my money.

1
BillyM_Cricket
4 years ago
R
Reynag1993Extra
posted in Service Features

Technical support

Can a boost mobile phone be used on cricket? Can I use my old cricket SIM card or do I need to purchase a new one? I had a cricket phone but it broke so a friend gave me a boost mobile phone. At first it was letting me call but it won’t let anybody Call me & the data isn’t working . I tried saving apn but it won’t save it. Is there a way to contact technical support? I don’t hear the option when I call . Thanks

1
BillyM_Cricket
4 years ago

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