Plans & Features

653 Topics

R
rogandjenExtra
posted in Service Features

VOLTE BYOD

Why does VoLTE, wifi calling, visual voicemail, advanced messaging and sending multimedia messages on wifi not work on any of my devices? 2 Samsung Galaxy s8+, Samsung Galaxy s6, 2 Samsung Galaxy j7. All were BOYD.

1
A
3 years ago
K
Kevinmc16Extra
posted in Service Features

Hotspot

My Normal hotspot usage apx. 10gigs per 7-10 days. I was on vacation (left my phone at home, turned off) and they're trying to charge me for my hotspot use like a normal month. I got back and the 1st day they're telling me, I'm out of hotspot data. So I pay it and get another 10gigs. Boom they cut it off in 2 days. I'm not sure what kind of racket cricket is running, but I filed an official complaint with FCC. If they're doing this to you I suggest you do the same. I'm calling the Pennsylvania Attoney Generals office in the am as well. This looks criminal from my house and I happen to know a thing or 2 about a thing or 2.

1
Grod_Cricket
3 years ago
D
Danih17Extra
posted in Service Features

Unable to receive pictures

I’ve had cricket for over a month now. At first I wasn’t able to be on the internet without WiFi (so I could t use my data) even though I have unlimited data. That fixed itself but now I can’t receive pictures through text message. When someone sends me a picture it just says “no subject” any ideas to resolve this?

1
Grod_Cricket
3 years ago
3
393cricketPaparazzi
posted in Service Features

Signal Dropping to HSPA/3G Interrupting Videos and Calls

Signal Dropping to HSPA/3G Interrupting Videos and CallsAs the subject says.... is this common? This is happening among all 3 phones on our plan and we are in a suburb where coverage of tmo and verizon has been great.

2
S
4 years ago
T
Turtles77Paparazzi
posted in Service Features

Why do these c type chargers ports suck

I need a micro USB install done to bothy phones this constant beeping is ridiculous you plug it in it starts beeping you walk away I still come back 20 minutes later it's still beeping for charger and charger disconnected

1
BillyM_Cricket
4 years ago
A
AnnePaparazzi
posted in Service Features

Locked 'phone

Thought my 'phone was stolen. Reported it but found it at home an hour later.  Called the store and insurance company right away to let them know I had it but a day later it was turned off.  I am elderly so went to my son, who calls me every day, and he called Cricket . They said it was blacklisted and it would be 72 hours before they could activate it.   He has called twice since with no luck, just promises.It has been 11 days with no 'phone.  I always relied on texts as reminders  and have missed two appointments and medicine pick-ups .  Plus I am scared being alone, especially having gone through a tornado warning.Please turn my phone back on.Let me know

1
D
4 years ago
W
wt6194Extra
posted in Service Features

Nokia 3.1 Plus Adaptive Storage

Does anyone know if this device has the option to use the SD card as internal storage?

1
Grod_Cricket
4 years ago
M
MarkyPaparazzi
posted in Service Features

Mobile hotspot

I have 5 phones on a plan, in order for me to have the hotspot feature on each phone, do I need to just have it on the main phone for $10 or do I need to add it to each phone for $10 X 5 = $50 ?

4
D
4 years ago
M
miltoneyExtra
posted in Rate Plans

Price to add lines to four for $100 plan | Cricket Wireless Forum

I currently have four lines unlimited for $100. I can't find how much it would cost to add two more lines to this account....

1
BillyM_Cricket
4 years ago
G
Girl_RandiExtra
posted in Rate Plans

Changing my plan

So I’m upgrading/changing my plan tonight.Why does it ask for a debit/credit card?Will they charge my card or will it go on the next billing cycle?

1
D
4 years ago
J
JarabuonExtra
posted in Rate Plans

Reduced rate for military deployment

Do you have a reduced rate for someone whose deployed since I have zero service out here but I would prefer to keep my number as soon as I get back stateside.

1
BillyM_Cricket
4 years ago
A
AnglikatExtra
posted in Service Features

INTERNET NOT WORKING

Internet not working on phone despite 3 G symbol showing on homepage. Cricket cannot figure out why! How do I get Internet working? 

1
D
4 years ago
L
Legitgamer771Paparazzi
asked in Service Features

Data Reset Question

If we pay early, does the data usage get reset when we pay or does it get reset when the bill is due? For example if we paid Nov. 1st and it wasn't due until Nov. 6th did the data usage reset on the 1st or 6th?

3
G
4 years ago
P
pboylesExtra
posted in Service Features

I want to tether my phone to my PC we have wireless internet

WE have in home wireless so we don't need hot spot but we want to tether our teens phone to our home computer so we can keep her safe she has a Samsung galaxy Sol 2 how do we do this, the rep I spoke with at a cricket store said this could happen!!!

1
Grod_Cricket
4 years ago
D
dvo0607Paparazzi
posted in Rate Plans

Porting 4 Lines and Adding 1 Line to the Unlimited Plan

I currently have 4 lines with Tmobile and would like to port the 4 phone numbers over to Cricket and add an additional 5th line to the Unlimited Plan. I will also be bringing all 5 unlocked devices to Cricket. What are the fees associated with that? Will there be an activation fee or sim fee ?

2
D
4 years ago
T
TcoalsonPaparazzi
posted in Service Features

Hotspot

Having a limited lists of phones that support Hotspot is very confusing to me.  I know for a fact there are phones not on the list that will work with Cricket Hotspot because I have friends that are doing it.  So, it's not a technical limitation.I have a OnePlus 5t phone which worked fine as a hotspot on the AT&T network.  So, how can I see a roadmap of phones that will be supported and an approximate time when?  "Check back to this page" is not a great option.

6
J
4 years ago
L
lvpreStuntman
posted in Service Features

Turn off VoLTE/HD Calling on Moto e5 Cruise

Is there a way to disable VoLTE/HD Calling on the Moto e5 cruise?  I think it is my location, but calls on VoLTE sometimes echo in and out.  It does the same on my S7, but I have the option to disable it and have no issues with calls at home now, but I can't disable it on the Moto e5 cruise.  It's not a phone issue since the S7 would have similar issues.  Basically, you can call, talk fine for a bit, and occasionally the person is unable to hear me for a bit.  Doesn't happen every call, but turning off HD voice fixed that issue on the S7 and it should work on the e5 cruise too. Thanks.

4
Grod_Cricket
4 years ago
C
coco2017Extra
posted in Service Features

Stream mote

How do I turn on stream more?

1
J
4 years ago
K
KenOtwellExtra
posted in Rate Plans

Autopay $3 fee starting March?

I just got a text that my autopay fee will go up by $3.00 in March unless I switch payment methods. Is that for real? I can't find anything on the website about it. I currently have a limited-data $30/month plan.

1
J
4 years ago
D
devcolon28Extra
posted in Service Features

Wifi connection to 5G

How can my Blade x connect to 5G. It statesbon internet that my software can be compatible

1
BillyM_Cricket
4 years ago
K
KittkattExtra
posted in Service Features

Hotspot

I would like to know why after three years there telling me phone is not compatible with system. Which I know isn't true because I can still use it but if I do they will shut my service off. I paid my bill every month on time. If I want a hotspot I have to but a new phone which isn't fair. To

1
J
4 years ago
D
deadgurl80Paparazzi
posted in Service Features

Removed line text

How do i stop a phone i removed from my plan from getting account reminder texts and payment texts

2
D
4 years ago
C
ChiconkyExtra
posted in Service Features

Blocked text and calling

I've tried calling and texting and it all works except for one contact In my phone. Only one contact won't let me call or text through

1
BillyM_Cricket
4 years ago
C
CharleneliuuuExtra
posted in Service Features

Change the phone number to specific number

I currently have the 5 line family plan. We don’t use all of them and I decided to give one to my friend. She is currently with T-mobile and she wants to keep her phone number. How should I do it?

1
J
4 years ago
D
dsny1Extra
posted in Service Features

Constant disable of wifi on lg fortune 2

This seems awfully shady. My home Wifi continues to disable on my 5 day old fortune 2. No problem with any other devices at home. I enable on my phone and even in the middle of a task it turns off and I get a "no internet available" message. This happens both when mobile data is on or off. If it is on then I am unknowingly using my data allotment. Cricket should do something about this issue because it seems to be happening to not just LG fortune but other phones as well. I feel I will be forced into the unlimited plan as to not go over my data allotment.

2
I
4 years ago

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