Plans & Features

704 Topics

D
Dereklong99Extra
posted in Service Features

My hotspot wont work

I just purchased the Samsung Galaxy j2 pure from cricket as well as the $60 plan that includes hotspot but my hotspot wont turn on. Any idea on how to fix it?

6
D
4 years ago
L
LdschillingExtra
posted in Service Features

LG FORTUNE

Have a lg fortune why cant i get hot spot? Says its a grand fathered phone???

3
Grod_Cricket
4 years ago
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hpara759Extra
asked in Service Features

no service

I was in Red River and Questa NM area for the last few days, and was getting absolutely no service, while my son who has AT&T was having no problems at all.....:smileysad: .....any solutions to this?

1
Bulldog
4 years ago
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barryhauptExtra
asked in Service Features

WIFI Calling in Europe

I plan to travel to Europe next week with my Cricket Moto e5 Supra.  The phone has WIFI calling and I have used it in the US and Canada.  Will WIFI calling work in Europe?  Poland specifically.

1
Grod_Cricket
4 years ago
C
christian1207Extra
posted in Rate Plans

Slow internet in Glendale

So I’m paying $120 a month for “unlimited high speed internet” total bs i live in Glendale Arizona, near downtown, a very well populated city, there’s no reason why my internet should be this slow and I mean SLOW. I get better service out in the desert....can’t even load a picture in less than 5min , and it takes forever just to load a SONG from Spotify, I can’t refresh anything all my social media pages are stuck on the same thing..I’m not getting what I’m paying for, this makes no sense..I’m going to switch I’ve been with cricket for over 4 years

1
Grod_Cricket
4 years ago
S
shixenbaughPaparazzi
posted in Rate Plans

thank you cricket for service...

thank you for your service, I use it everyday but yet people complain about it. I love the hotspot.. cause it my back up plan or when im on the road. and im on the cricket more plan. and its unreal when I have 5 bars and LTE the speeds are like 68MB per second. cable internet and DSL isn't even that close. lol and I use an iPhone. which is a unlocked phone. what I would love is for cricket too add hulu or Netflix as a add on. or unlimited music that doesn't count towards your data threshold. other then that I have no problems at all. 

1
Grod_Cricket
4 years ago
S
shixenbaughPaparazzi
posted in Rate Plans

how much data is considered too much

how much data is considered too much? before they shut you off.

1
J
4 years ago
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Liz1948Extra
asked in Service Features

Calls summary

Summary call

1
D
4 years ago
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MosesExtra
posted in Service Features

Hotspot

Been having hotspot problem for a couple of weeks I have been paying for a couple of months cricket is not able to fix the problem and deliver the service in timely mannerSo I asked charged two month if they cannot deliver service what have been telling me is they do not have a refund policy !!!!!So the question is if cannot provide the service that twisted policy charging me it looks like you are a a Lego highway robberies , give my refund you didn't provide this service.

1
Grod_Cricket
4 years ago
T
Thomas998Paparazzi
asked in Service Features

Can't receive calls from a landline

We have several phones and all work fine except one.  On that phone it will ring if someone calls from a cell phone and work... but if they call from a landline it goes straight to voice mail.  I have wasted time talking to a person in a cricket store, and call customer service 3 times and gotten no solutions.  We have swapped the sim cards with another phone and when we do the phone that isn't work will work with the other sim card in it, but the sim card from the phone that isn't working will have the same problem in any phone you put the card into.  So we know it isn't the phone.

2
T
4 years ago
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LastTru3K1ngExtra
posted in Service Features

Call service and text service arent working

So I woke up and nothing on my phone is working no calls no text nothing just keep saying emergency calls only or message not sent message will be sent when network is available

2
K
4 years ago
R
rpalttExtra
posted in Service Features

Two phone on one number?

If I want to have two phones (one cheapo for work and one nice one for other times), is this an option? How much more will it cost me?

1
Bulldog
4 years ago
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Cayman71Extra
posted in Service Features

How long is data stored once phone has been deactivated?

Once your phone has been deactivated, how long does Cricket retain the call log?

1
Grod_Cricket
4 years ago
P
Peanut9597Extra
posted in Service Features

Phone Insurance Deductible

How much is deductible for Stylo 3?

2
C
4 years ago
J
JeanievaPaparazzi
posted in Rate Plans

Data Speed

I've been a loyal HAPPY customer for years. I have the unlimited Extra plan with $10 Hotspot feature. My son uses Hotspot for his tablet and for watching YouTube or Netflix... I use my mobile while he does this to watch Hulu, Netflix, email, Internet searches, ect....We have had some slower speeds during congestion periods, but have never Not been able to use both devices. My Auto pay glitched out on me making my data suspended. Just my data...I could still call and text. When calling them to find out why, no real reason was said, plus... I had to pay $3 for paying thru customers. Service. When my data was returned....we couldn't use BOTH devices, only one.... and there are major buffering. Nothing has changed, same home, same signal bars, same shows. Acts like we are on the 3 mbp speeds. Ridiculously slow. I called customer. Service, and had really hard time understanding through their accent. She couldn't help, so gave me claim # and said technical support would call same or next day

2
Alimentame
4 years ago
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bethlivingstonStuntman
posted in Service Features

Cricket remotely locked my brand new Samsung Galaxy S10+ factory unlocked!?

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.

2
MamasitaMarz
4 years ago
7
7193715154Paparazzi
posted in Service Features

unlocking phone

Ok this is BS we went to the store and talked to the sales people we were at&t for many years. We heard avout the deals that were less money and owned by at&t. We expressed the only reason we were with at&t was we got coverage where we kive and travel but your offer was less money. They said no problem the coverage is exactly the same sense they are owned by at&t. This was bull. Our phone will not switch mobile networks and service areas are not the same. I said I want to switch back to at&t and need the phones unlocked now they tell me I have to be with them for 6 months before they will unlock the phone. That was never discussed when we purchased and they were told up frount if they do not work we were not staying. False sales and very rude customer service when I called. They just said I need to go to the store and they will explain. In lock our phones so we can move on sense you can not provide what you said the service would provide.

1
Grod_Cricket
4 years ago
C
cricketuser321Paparazzi
posted in Service Features

Wifi Calling Doesn't Turn On Easily

I live in an area where my cell coverage is little to none in my house.  I purchased 2 Moto e5 Supra phones and got wifi calling enabled on my account and setup e911.  After trying to get it to work for 3 days and over 5 hours of calls with support it still didn't work.  I brought the phones into a Cricket owned store and they tried for over 3 hours and finally got it to work.  It magically started working on both phones.  The thought was if you disable wifi calling shut the phone down then start it back up and then enable wifi calling.  BUT that still isn't working now.There must be a software problem with this phone and it is REALLY frustrating.  Cricket phone support is quite incompetent, they tried telling me to contact Motorolla but the manufacturer said this particular feature is a software feature installed by Cricket and not by the manufacturer.  It is the typical hot potato pass the buck.  Now I'm past the 7 day return window. 

16
J
4 years ago
M
mikep35Paparazzi
asked in Service Features

Can't use Visual Voicemail app on pixel 3A running Android Q Beta

Upgraded to a Pixel 3A running Android Q 6/5 build.  Visual Voicemail indicates that I have 1 new message, but (also) says "You must have Cricket Wireless service to use Cricket Visual Voicemail" and closes after clicking "OK".Multiple Uninstalling, and re-installing does nothing to resolve the issue (and, yes, I did grant the all the requested permissions).Long time Cricket customer, and no problems with Visual Voicemail with Android Oreo.  (I think I successfully used the app when I was on Android Pie, but not 100% certain)

3
C
4 years ago
J
JuliaExtra
posted in Service Features

Lg stylo 4

Does anyone else seem to think that the protect plan on phones is kinda a waste? Honestly i been trying to get them to fix my phone and they told me to reset it. They wouldnt even look at it.

2
MamasitaMarz
4 years ago
H
HSachs613Extra
asked in Service Features

Coverage while travelling on a cruise

I'll be going on a cruise later this month.    I don't expect to have coverage while at sea, but wondering about when we're in ports like San Juan, St. Thomas, and Grand Turk?

2
MamasitaMarz
4 years ago
J
johnjones23072Extra
posted in Service Features

AT&T Cricket outage

What is up with the data in Hampton Roads Virginia. The last two days has been very slow or non existent.

1
Bulldog
4 years ago
S
Shelleybell88Paparazzi
posted in Service Features

Problems in TN with data

I wanna know what's going on with the issues in TN I have been fighting to get mobile data for about a week now. Its been going super slow or timing out not loading at all!!! Ugh why? Is there an outage or some type of issue please let me know!!!

2
4
4 years ago
C
csteven2015Extra
posted in Service Features

Want to add hotspot

To whom it may concern. I have spent countless hours trying to understand why I cannot add hotspot on my Nokia 7.1. I have recently seen the answer on this forum from a cricket employee stating " the phone must have two apn's in order for usage to be tracked" okay I think well at least that's an answer. I would of appreciated that response with one of my multiple calls to cricket. However out of curiosity I go into my settings and low and behold my phone has two apn's. Please give the people what they want. Your selection of phones doesn't offer ANY of the popular mid-range devices ie: Moto g7, pixel 3a , Nokia 7.1 to mention a few. I do commend you for having the Nokia 3.1 and the g7 variant Supra I think it is but not the same. I have been a 4 line customer for almost 5 years. I have never received a discount on a phone mainly because I have never liked your offering. I've spent almost 7k with cricket is there anything that can be done that would allow me to pay for a service that I

1
D
4 years ago
Alimentame
AlimentameA-List Star
asked in Service Features

Wi-Fi calling

I have a question which devices are eligible to use Wi-Fi calling?

3
M
4 years ago

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