Plans & Features
Following recent "repairs" to the cell tower near my residence, the signal strength and service quality in my immediate community have significantly deteriorated, rendering the situation unacceptable. Despite numerous interactions with Cricket's customer service team and visits to the Cricket store, the blame continually shifts to my phone, which was functioning flawlessly prior to the tower adjustments. While following Cricket's instructions, including network resets and SIM card reinsertions, the issue remains unresolved. Notably, leaving my community results in a consistent 5-bar signal and high-speed 5G connectivity, leading me to believe that my phone is not the root cause.Moreover, this problem has similarly impacted my next-door neighbor, also using Cricket, and another neighbor down the block, who is an AT&T customer. Coincidence? I think not.Despite my repeated emphasis on the alterations made to the cell tower, Cricket representatives have dismissed my concerns, asserting
I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.
I’ve repeatedly been calling and texting Cricket about your HORRIBlE CUSTOMER SERVICE, and your inability to fix situations when they arise. My last straw with you guys is that you’ve been unable to give me a clear answer as to why I’m unable to pay my bill online and force me to go into the store to pay my bill and force me to pay a $4 convenience fee when I go into store. You don’t even have to response or have to give me a b.s credit it really don’t matter. I do appreciate what some have tried to do to make up for this ridiculous pattern that cricket has with them it’s the same thing over and over with you guys.
I am so sick of getting system updates!! Every time it happens, I lose information on my phone, all of my settings go haywire,and I wind up with apps and games that I didn't install. Plus the after the last one, my bank account was hacked as soon as the phone rebooted. If I wanted to update my Android version, I would purchase a different phone. The beginning of the week was Android S, and now less than a week later, Android 13 ?!?! I have turned off the auto update, but I can't get rid of the notification. On my last phone, I had auto update turned off, but it didn't work. Is there a way to make Cricket stop trying to force these updates?? I have to use this phone for business too, and it is a lot of trouble when I lose information.
I have been a loyal, paying customer for many years. And twice now Cricket has charged me 15 more dollars for being less than a day late. Seriously! Last night I worked late. I was so busy. By the time I got home and unwound I realized I had to pay my bill. So I paid it. I wake up this morning and my phone is suspended and they won’t turn it back on till I pay the $15 reactivation fee because I was TWO hours late. On top of that, the gal I was speaking to was from another country and I told her this is what our country does to good hard-working tax paying people. They allow creditors to be Greedy and it’s the main reason single family, one income families are suffering. This is America! We’re all your dreams can come true… NOT
Since October 6 my Internet has been on and off every single day when I’m not connected to Wi-Fi it does not work. I cannot use my apps nothing that I do with my dad. I’m including my phone calls or messages when I called Cricket which I’ve been calling multiple times they offered to give me a $10 credit.
Hi, I got my new cricket wireless LG Stylo 3 two days ago and am getting used to it. I've never had an Android phone before. I have three problems going on right now:1. When I started my phone, I noticed that I had a TOOLS folder. Then this morning it disappeared. I can't find it anywhere.2. Being a Mac person, I went to create a new tool folder and then I noticed that I can't move my apps around at all. They are stuck in one place so I couldn't move anything and I was unable to create any folders. What to do? And why did the TOOLS folder disappear? They must be related.3. And lastly, I am unable to set up visual voicemail. It starts to and stops in the process. Any help is much appreciated. Thank you, Martha
Why haven’t I had any service in my area and surrounding areas. My family and friends who also have cricket and at&t have been deal with no service since Friday. We live wilder and other surrounding areas and having no service. Can you guys please fix whatever is going on with that cell towers please
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