Plans & Features

655 Topics

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rnmikeyPaparazzi
asked in Service Features

Send & receive text

We will be going on a cruise in Europe and have the ships internet package. we don’t care about making calls but is it possible to send/receive texts? We both have android phones (Samsung and Moto) but i noted when I tried to test if able to receive texts in airplane mode with Wi-Fi on, you had to turn on WI-FI calling. I’m trying to figure out if turning on WI-FI calling so we could get our texts would work in another country or if we just need to stick with emails. Thanks.

1
J
5 months ago
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simirmz1Extra
asked in Service Features

have problem with Cellular

Im also having signal issues with my phone now for the last 2 days. The phone will lose service randomly and I will only be able to make emergency calls and can send emails over wifi. I can't text or call and can't receive any return. I have tried power cycling phone, taking the sim card out and putting it back in and turning phone back on. What else can I try to get service?

1
J
5 months ago
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acofone4Extra
asked in Service Features

No Service/Data Not getting 5G

Hello,I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore?  

1
jdor_Cricket
7 months ago
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cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
5 months ago
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Yusheica2020Extra
asked in Rate Plans

more money taken than what was supposed tobe

I have the affordable connectivity program on my phone. I changed my phone plan and I ran out of data as soon as I added a gig which is 10.00 which I had a balance of 58.67 now after I put ten dollars on my account its showing a balance of 8.00 this is wrong. How can we get it fixed. Phone number 312-282-3790 cricket wireless account.

1
J
7 months ago
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UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

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jdor_Cricket
5 months ago
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RichierichardExtra
asked in Service Features

why is cricket service down?

Cricket service is not working. Why? 

1
B
6 months ago
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kaylafrancesca7Paparazzi
asked in Service Features

WIFI Calling not working all of a sudden

  My wifi callling stopped working at 3pm yesterday.  I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side.  They told me to check with them again in the morning if it is still not working.  I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue.  They said that they don’t have report of other customers with this issue.  OH MY GOD.  I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work.   Has anybody else had an issue with wifi calling not turning on since yesterday?  

1
BillyM_Cricket
6 months ago
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VRASJR88Extra
asked in Service Features

Insurance;BUYERS WARNING DO NOT BUY!

With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE

1
MamasitaMarz
6 months ago
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NanaClancyExtra
asked in Service Features

Out of country, Wifi Calling has stopped working.

I have an LG X Charge, so it’s an oldie, but my plan is still active. I need Wifi Calling to be on in order to receive SMS for various verifications. I am not in a country that allows roaming so I unfortunately don’t have the option to use that (can’t afford those charges!). Wifi calling has not been active today and yesterday.I’ve tried resetting my router, airplane mode, resetting my phone, resetting my network settings, making sure I’m on a 2.4ghz wifi connection, changing to a different wifi connection, and taking the sim card out and putting it back in. None of these have worked thus far. Any advice, or knowledge of an outage right now?Edit: Also to note, I did check and my phone is updated. There is nothing new for me to install. Wifi calling was working swimmingly up until yesterday. I’ve been in this country for a few months now.

1
Marlena_Cricket
4 months ago
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gsm2688Extra
asked in Service Features

I am not able to file a phone claim via Asurion

I have a cracked phone and I managed to separate my screen from the rest of the phone and can not access anything. I tried filing a claim through Asurion and I was told my information was inaccurate and was not able to file the claim. I’m not sure what to do.

1
jdor_Cricket
4 months ago
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cmbs
asked in Service Features

Mobile Hotspot and Tethering

I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.

1
jdor_Cricket
6 months ago
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KackeratExtra
asked in Service Features

Cell Service

Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.

1
jdor_Cricket
6 months ago
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mjarrell75Extra
asked in Service Features

why are you saying im on 5g when im only on a 4g lte band

I'm using a Motorola 5g stylus and I checked to see if I was getting on a 5g band here I'm only using a 4g lte band channel 2 1900mhz band . Your lieing to us saying we're on 5g 

1
E
6 months ago
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cmbs
asked in Service Features

Refer a friend

So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act

1
jdor_Cricket
6 months ago
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Patti1970Extra
asked in Service Features

wrong email setup by cricket for hbomax

When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.

1
jdor_Cricket
6 months ago
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Cikey7731Extra
asked in Service Features

Cricket number

My friend sent me a cricket contract machine, but I don't know the number, and my friend forgot. How can I know the binding number of the contract machine?

1
BillyM_Cricket
6 months ago
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LusheianExtra
asked in Service Features

acpprograma d lifeline

I qualify for lifeline and ACP program and it states that you guys are one of the people that do it now is hoping to use it for you guys but I didn't know if you guys are actually one

1
J
6 months ago
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Walrus667531Stuntman
asked in Service Features

data stupid slow in denver

Me and my girlfriend both have the cricket dream 5g with the 60 dollar plan.  Both of us.  Two separate plans.  Her phone will be right next to mine.  Whenever I do comparitive speed tests with the same testing software, hers is always always faster.  Sometimes by a little, most of the time by a lot.Right now I'm getting about 1.1mbps.Without a skip, she gets 6mbps.  We are on the same tower.  Phones are factory fresh.  It doesn't matter where I go this is always the case.  This is proof that cricket is throttling whoever they want for really no reason.

1
jdor_Cricket
6 months ago
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Be.stillExtra
asked in Service Features

can i receive messages from mexico with an unlimited plan?

can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do? 

1
jdor_Cricket
4 months ago
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pjfish777Extra
asked in Service Features

Data Usage Almost Gone

I just paid my bill on September 18, 2022 and I recieved a text message from Cricket stating my Data Usage was getting low and that was within a couple days after paying off my total bill.  I pay my total bill on time every month and this same thing happened last month and now a few days later my phone is saying slow date usage and just spins buffering out of control.   This is not acceptable,  especially when I don't even use their data each month I use my own from my own personal internet at home on my roommates acct.  AND WHAT HAPPENED TO UNLIMITED DATA USAGE ANYWAY!!CUSTOMER SERVICE YOU NEED TO FIX THIS MISHAP OR I'M CHANGING MY SERVICE CARRIERS....  I HAVE BEEN A LOYAL CUSTOMER FOR OVER 12+ YEARS YOU CAN LOOK ME UP....   YOU HAVE MY ##... THANK YOU,   Pamela Fisher 

1
CricketSupport
6 months ago
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shadams81Extra
asked in Rate Plans

Tablets

I have 2 lines of unlimited service for $80 and I want to add my tablet to my account. How much is it to add the tablet. Also who has the service for their tablet and how do you like it. Thanks 

1
C
8 months ago
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SCwraparoundExtra
asked in Service Features

email to text

We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks

1
jdor_Cricket
7 months ago
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LolalosthermindExtra
asked in Service Features

Hotspot taken off

I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous. 

1
U
7 months ago
D
deabil94Extra
asked in Service Features

Hotspot Stopped Working

In November of 2021 I brought my Pixel 4a from ATT to Cricket Wireless.  The hotspot worked fine until I went to use it last month September of 2022.  I have the top tier plan and the last time I used it was in June of 2022.  I called customer service and was told that phone wasn’t supported on the network.  Voice and data work fine so the phone has to supported.  Looking to see what has changed since June.

1
C
5 months ago

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