Plans & Features

706 Topics

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wercsje1Extra
asked in Service Features

wifi calling will not turn back on

We purchased 3 Moto g stylus 5g.  All worked fine today my wifi calling will not come back on. Says please try again later. The other 2 phones it works fine.

1
C
1 year ago
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hippieelmoExtra
asked in Rate Plans

Error Message When Trying To Change Plan

I have the 10gb plan, I went to my account and tried to change it to the 5gb plan to start on my next billing cycle but I keep getting “Our bad! For assistance, please chat or call Customer Support” error message. How can I fix this?

1
jdor_Cricket
1 year ago
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spowe36Extra
asked in Rate Plans

Cricket customer phone prices when getting new numbers

I am a cricket customer that wants a free or cheap phone with a new number.please help with prices

1
jdor_Cricket
1 year ago
A
aftExtra
asked in Service Features

Delivery report

When my ex receives delivery reports on her Samsung A51 (with straight talk) phone for sent text it shows my number. She is accusing me of hacking her phone and is threatening to contact someone (police I guess).  I didn't even know there were delivery reports for texts until now.  She was cheating. She tried to prove she wasn't cheating by giving me gmail pswd. I logged in on my phone and somehow her contacts were added to my contacts. I am not sure if this has anything to do with this. But I am no longer logged in to her gmail. I have went everywhere looking for these msgs. For one I would like to see them but also I need to stop this in case she does contact somebody. I do not want there to be accidental evidence. My phone is an LG stylo and I have cricket. I am attaching the image she sent me for proof. My number is redacted.  

1
U
1 year ago
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That_SevenPaparazzi
asked in Rate Plans

Phone plans.

I was looking over plans and to me it appears (i could be wrong.) That joining 2 phone lines into one plan is the same as just having individual lines. Does anyone have 2 lines one one account that had been on individual lines? Does it save anything?

1
C
1 year ago
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Brandi317Extra
asked in Service Features

hotspot?

I just paid for additional data and my hotspot say checking authentication and service failed ? 

1
C
1 year ago
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jonfaulringExtra
asked in Service Features

text messages

Is there a way to get a hard copy of text message conversation from April 2021 to current?

1
C
1 year ago
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gabby939Paparazzi
asked in Service Features

Cricket core plan on 4G router

Will cricket core plan work with an unlocked and compatible 4G router? I want to temporarily use the mobile data included in the plan. My phone’s broken and I can’t replace it as of this time. But I badly need to use mobile data / hotspot to connect to family and friends using my laptop. Anyone knowledgeable on this? I don’t want to upgrade to the Simply data plan that’s $55/month.It’s too expensive.

1
J
1 year ago
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mcarvajalExtra
asked in Rate Plans

MY INTERNATIONAL PLAN NOT WORKING IN VENEZUELA

I was talking with someone in Venezuela, and all of the sudden the call ended and now I try to call but it says that the international number is not available. HELP

1
D
1 year ago
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Phillips9030Extra
asked in Service Features

cricket info

how to i get in touch of cricket to obtain my PUK code?I cant seem to call the right # Or send Email to correct place??? HELP!!!!!

1
D
1 year ago
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PileunExtra
asked in Rate Plans

Mobile phone line

It started with a text message informing me that I needed to update my phone or I would cancel my number as a mandatory treaty (the "mandatory" comes from my subjective dislike now).Of course, I did as required by the short message and updated my mobile phone with the help of online customer service. Everything went well until a few days later when I still didn't receive my mobile phone, I checked my email and found that there was something wrong with the address.(Considering I copy and paste every time, I find it hard to believe I sent it to the wrong address)That's when things got out of hand.I used tracking mail and was told that the phone I ordered had been returned.I first contacted the customer service person online again. I don't know what he understood, but he just repeatedly told me that a person can only do one free update, so he can't help me or something like that.Then I went to the store and was told to do it online.So I returned to the network customer service, the second

1
Marlena_Cricket
1 year ago
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crrricketPaparazzi
asked in Service Features

US users, are you able to dial 2-1-1 ?

In the US 2-1-1 is an essential community services number and my county public health department uses this for scheduling appointments. There isn’t another number to call. When I dial it I always get a cricket response, “The service you’re calling is not available from this location. If this is an emergency, call 9-1-1.” I’ve then had friends who use different phone services call to make appointments for me. This has happened multiple times. Can any US-based cricket customers confirm if they’re able to successfully call 2-1-1, OR if they get the same message it’s unavailable and to call 9-1-1? Is this just not supported by the network? Thanks!

1
C
1 year ago
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Daboyz12Extra
asked in Rate Plans

Exceptional customer service

I have never experienced anything but poor customer service when dealing with Cricket.  Tonight I have a different image of Cricket because of my interaction with Polly (through chat) She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve.  She thoroughly explained everything to me and was very personable as well as professional.   Polly, if you read this, I want you to know how appreciative I am of your efforts tonight.  After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person. To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception.  Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket. Regards, Ed McCoy

1
D
1 year ago
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ByrdglennExtra
asked in Service Features

WiFi connecting to computer

Moving to remote area .  No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from.  Hoping for a limitless wireless plan . Area code 21561 . 

1
D
1 year ago
O
OxyjodoneExtra
asked in Rate Plans

Switching plans

So I just opened a new line with cricket and they made me start with the $60 unlimited plan. I want to switch over to the $40 10GB plan but I’m not sure if I’ll lose out on my hotspot and HBO Max  since I already paid for this month. Should I switch over to the $40 plan a couple days before my bill cycle? Or can I do it today and still have the benefits on my account until next month.

1
D
1 year ago
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JerryDinMdExtra
asked in Service Features

Voice mail says not set up

Changed my number of rings for voice mail with a link I found on here-now the voice mail tells caller that voice mail is not set up but I can go to voice mail myself through the phone and it says no new messages and cant ‘set up’ again-acts like its an active voice mail

1
J
1 year ago
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lalibermExtra
asked in Service Features

Suspending account

Can I temporarily suspend my data service?

1
J
1 year ago
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Cricket_customer_1082Extra
asked in Service Features

hotspot add on

I have a question that i couldn’t find on customer support, if i add more mobile hotspot and i proceed to click one time payment and checkout, do i pay for only the add on feature or my entire monthly bill?

1
D
1 year ago
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Shamblin10Extra
asked in Service Features

visual voicemail disappeared

I’ve been using the visual voicemail for quite some time. For some reason it has disappeared from my phone. I tried to reset my password. There is no reset password icon. The only button available is call voicemail.  When I called voicemail, it says the voicemail box has not been set up. There is no way to click set up voicemail.  I have an iPhone XVenture. 

1
C
1 year ago
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KalebnerrenExtra
asked in Service Features

says my card info is wrong

I tried to add more mobile hotspot and the app said my card information was wrong and said order pending 

1
P
1 year ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
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Cynthia L BarkerExtra
posted in Service Features

I am all of a sudden unable to connect to WiFi calling. Any ideas please? I have a Cricket Icon 3.?

I'm not sure what else to say to describe the problem. It was literally working one minute and the next minute it said try again later. 

1
jdor_Cricket
1 year ago
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RprvPaparazzi
asked in Rate Plans

netgear MR5100 nighthawk 5g. wont activate/work. any ideas??

I have a mr1100 netgear nighthawk hotspot that I had trouble activating due to wrong Apn..  it works fine but when I tried to upgrade to a mr5100…5g nighthawk it doesn’t work at all…I’ve tried Apn change to 4/4 but no help….anyone successfully using a mr5100.?.?

1
D
1 year ago
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NathanPower66Extra
asked in Service Features

top up

If I top up my hptspot close to the end of the billing cycle and I have already paid the bill will I still have my extra hotspot data or will I lose it?

1
N
1 year ago
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Sjones11Extra
asked in Service Features

phone records

I understand that with a subpoena we can get copies of time stamps of calls and texts correct? How long are those records kept?

1
C
1 year ago

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