Plans & Features

653 Topics

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dave838Extra
posted in Service Features

Wifi texting

I just switched to Cricket.  Got a free Alcatel Verso.  I live where there is No Cell Service.  I do have DSL and Wifi.I need to be able to text via wifi.   I used to be able to do it on my Droid mini, with verizon.  That phone broke, and they dont make them anymore.  (I really liked it too)I dont want some "chat" "phone number".   Any Ideas?Thanks

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4 years ago
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JackinTheHouseExtra
posted in Service Features

I forgot the draw a box password. Any way around this? I can not use the phone otherwise

For GOD only knows the reason why last night in the middle of the night I must have set this up in how to turn the phone on and I have not a clue what it is. Is there a way around this?

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BillyM_Cricket
4 years ago
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ancka36Extra
posted in Service Features

Hot spot fee 10$ paid and not accounted on my account

HiMy hot spot isn’t working and when I checked my account balance I noticed that even if my husband payed the extra 10$ they are not accounted on my balance/account. How do we solve that problem? I tried to call, nobody answered only the authomatic machine which is returning me on the start, I went to a selling point and the guy at the store directed me again on line and on lind on the automatic phone machine... I will loose my mind. Can you help?

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BillyM_Cricket
4 years ago
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Hunter1Extra
posted in Service Features

Can i use my phone even though im still making payments on it to At&t

I'm still paying on my phone with at &t. Can I still keep #

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BillyM_Cricket
4 years ago
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ToddOPaparazzi
posted in Service Features

Adding phones

I have a niece who has struggled financially and I would like to pay for her and her 3 kids phone and service for a year. They currently have ATT which just got shut off do to lack of payment. My question is what would be best. Keep my phone as a single line and open a new account in her name with 3 phones or add her 3 phones to my account? Any suggestions Todd O

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Grod_Cricket
4 years ago
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Gooey06Paparazzi
posted in Rate Plans

Unlimited max

I currently have 5 lines on unlimited 2 at 125 if I change one line to unlimited max at $40 that is offered to me will the other 4 still be charged at 100. The site says I will leave reduced savings on the other 4 lines?

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Grod_Cricket
4 years ago
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grizandamyExtra
posted in Service Features

Need to access cricket SMS while traveling

I am traveling overseas (Middle East). I have Cricket and I know that there is no international plan overhere. However, my phone is dying and I need to transfer to a new phone. However, in order to transfer Whatsapp and other apps, I need to access SMS to get the security code the apps send. How can I do that? Thank you

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BillyM_Cricket
4 years ago
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chrs12Extra
posted in Service Features

Lost call and voicemail

I was listening to a voicemail yesterday and suddenly heard "deleted". Strange that the call is not in All Logs. When I listen to 'erased messages' - it's not there. It was extremely important.

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4 years ago
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BasmartExtra
posted in Service Features

lost phone/call forwarding

I Lost my phone can cricket call forward my calls to my other phone on same account? Or set up my voice mail 

0
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4 years ago
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Kevinmc16Extra
posted in Service Features

Hot spot

I was told that after I used my 10g hotspot I could add another 10g for 10$. Having trouble figuring out how to do that. If I was lied to, I'm gonna raise holy hell, considering it's the reason I switched to cricket.

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K
4 years ago
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safeExtra
posted in Service Features

Chat isn't working on Cricketwireless.com

The Chat facility isn't working on the Cricketwireless.com website.The chatbot doesn't recognize my question, and when I click the 'chat to a live agent' button nothing happens.I would like an email address to email Cricket Wireless.Can you help me please ?

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S
4 years ago
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KsaweryExtra
posted in Service Features

Hotspot doesn’t turn on

Hey,I got a cricket phone called cool pad, I got me an unlimited data plan for $60, and I added a hotspot feature for $10. I cannot turn on the hotspot on the phone, I just get a message that I should look up how to set it up online. I do own an IPhone and switched my card over to the iPhone, but unfortunately I cannot turn on the hotspot as well. Any ideas?Thanks

1
Marlena_Cricket
4 years ago
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BguffPaparazzi
posted in Service Features

customer service

thank you so much cricket for not having 24 hour support.  thank you so much for only having an address in california to address my concerns to.  thank you so much cricket for after 6 years of service, failing me so greatly.  thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper.  you have no idea what problems this one night has caused for me.  to show my bill as owing nothing, but still service is suspended.   I have no ability to contact family.  i have no ability to let anyone know she has passed.  i have no ability to contact her family.  i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered.  thanks again.  i will enjoy our last 30 days together as i scope out new providers.   thanksformer subscriber

1
M
4 years ago
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jenpowerExtra
posted in Rate Plans

$20 rate plan

I recently went into my account to change rate plans and was offered $20 a line for 5gb for my 2 lines (a total of $40) but my account total shows $70 due. Why would it show $20 a line if it isn’t offered. I would chatted with 2 very unhelpful people and would like to send an email with screenshots since i would like this offer honored otherwise it is false advertising. Does anyone know where to send it? Thanks

1
D
4 years ago
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losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

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D
4 years ago
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natmac3Extra
posted in Service Features

HTC10 ported from Sprint, cant connect to Cricket Mobile Data or receive calls or voicemails.

I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.

1
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4 years ago
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blacksurferExtra
posted in Rate Plans

When are new plans coming?

It's been a while since we've had new plans.  Any new plans coming down the pike?

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P
4 years ago
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RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
4 years ago
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paulgartmanExtra
posted in Service Features

No service in Nothern Arizona. Any roaming features available?

0
P
4 years ago
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mccortezExtra
posted in Rate Plans

Plans/Rates for a cruise ?

I'm going on a cruise in June. Does cricket have cruise plans? I'm going to Mexico, Grand Cayman, and Jamaica.

3
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4 years ago
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RsalazarPaparazzi
posted in Rate Plans

New customer

What special plan you have

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R
4 years ago
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rbPaparazzi
posted in Service Features

VOLTE BYOD

Does Cricket ever plan on providing HD/VOLTE voice calling for BYOD devices?  I am specifically talking Pixel 2?

3
H
4 years ago
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cjamesExtra
posted in Service Features

Texting

Is there a way to send a message automatically for when the phone is off?I would like to let clients know I am out of reach until tomorrow when they text me. Is that possible?I leave my cell phone at work and would like to let them know when I am unavailable.

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4 years ago
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sabulous1Extra
posted in Service Features

Slow texting

Our family plan has only used  .01 and .04 and .06 data yet when I voice text I have to wait, long after I say something, for it to actually fill in the words. Why?

0
S
4 years ago
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rhysludExtra
posted in Rate Plans

How long are the advertised prices good for?

How long are the advertised prices good for? In Terms it says you can raise prices anytime without notice. Is that really true? I'd be coming from Sprint with 4 lines to save over $50/month with Cricket. What good is that if you raise the rate on me 3months down the road.

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B
4 years ago

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