Plans & Features

706 Topics

C
cabondPaparazzi
asked in Service Features

constant updates

I am so sick of getting system updates!! Every time it happens, I lose information on my phone, all of my settings go haywire,and I wind up with apps and games that I didn't install. Plus the after the last one, my bank account was hacked as soon as the phone rebooted. If I wanted to update my Android version, I would purchase a different phone. The beginning of the week was Android S, and now less than a week later, Android 13 ?!?! I have turned off the auto update, but I can't get rid of the notification. On my last phone, I had auto update turned off, but it didn't work. Is there a way to make Cricket stop trying to force these updates?? I have to use this phone for business too, and it is a lot of trouble when I lose information.

2
C
27 days ago
D
Demied2019Extra
asked in Service Features

Data not working after bringing my phone to cricket

I just brought my number to Cricket, but my data isn't working. I tried to make calls but it doesn't work. I can't receive calls either. Text messages are able to send but that's it. 

1
M
18 days ago
M
milkmanjrExtra
asked in Service Features

Outage

In New Martinsville WV 26155 area without cell service. It’s been over 12 hours. We would like to know what’s going on. Email me!!!!

1
Marlena_Cricket
6 months ago
G
gg1Paparazzi
posted in Service Features

Filesize limit on Cricket Hotspot downloads?

I can't find any information on this anywhere perhaps someone here can help. Any download I attempt while using the cricket mobile hotspot is being canceled at about 4.5MB. For regular downloads through a browser I can attempted to continue the "failed" download, however for automatic updates larger than this undocumented limit, the file just gets re-downloaded over and over, never completing. Anyone have a fix for this? I didn't see any setting on my phone.

1
G
3 years ago
T
Twixxn17Extra
asked in Service Features

Upgrade question

Can someone on my plan use my upgrade? Im asking because im eligible for an upgrade but someone on my plan isn't but their screen is all broken & cracked. 

1
M
14 days ago
P
pnstate1986Paparazzi
asked in Service Features

Visual Voicemail Android 9 pie

I have a Moto G7 which has Android 9 pie, not Android 10. So why does the transcription not work on Visual Voicemail?

1
D
4 years ago
M
musicisforever5Extra
posted in Service Features

No service

Service down in Knoxville, Tn. Can only make calls and text with WiFi on. No pictures will send even with WiFi on.

7
M
3 years ago
X
xalexandramillerxExtra
asked in Service Features

Calls are being blocked over Cisco Webex app since January 2023

I’ve been using Cisco Webex app on my Samsung S20 FE for several months up until January 2023 when I began receiving an error “   

1
D
6 months ago
D
Drb1130Extra
asked in Service Features

phone not registering network

Samsung phone had no network or service for 2 days. Called cricket twice both times they said towers were being fixed. Gave me 2 times in which service would be back. No luck. Only wifi worked. Had to use a back up phone to see if sim card worked and it did. So i have no service on my phone with sim card. What can i do at this point without using out of pocket money for issue not related to sim card or my phone that is in good condition and 5g compatible?

1
jdor_Cricket
4 months ago
R
RussellThorntonPaparazzi
posted in Service Features

VM issue

So lately my phone is asking me to dial the number to check my VM when in fact I am suing Visual VM and have already check the message. I am getting a notification to check it which will not go away. I have never set up the other VM and I don't want to because I feel it will only invite conflicts and when I had it before on another phone it didn't work right anyway,  From what I can see there is no actually app feature or changeable settings for the regular built in VM. 

1
Bulldog
4 years ago
T
TheMadScientistStuntman
posted in Service Features

Still no answer on hd calling

So cricket says wifi calling and volte not possible on byop Android but yet if i provision both on my cricket stylo 5 and sim swap both options work on any device I've tried currently a note 10 f model dual sim. My volte and wifi calling both work for about 6 hours until cricket reprovisions my account and messes everything up.

2
T
3 years ago
J
Judy0930Extra
asked in Service Features

making International call to Amsterdam

With the $15 international plan can I call Amsterdam? Can you call mobile to landline? How long does it take to activate once I add international calling? I order for today but get a message that there is a problem with the feature.

1
D
2 months ago
K
Katjane720Extra
posted in Service Features

Data

I clicked the add 1gb for $10, 1x, but it wants to upgrade me to the $39 plan. Can I just add data 1x?

0
K
3 years ago
R
RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
5 years ago
M
melmathExtra
posted in Service Features

4g

Why doesn't my phone show the 4g icon anymore?

1
BillyM_Cricket
5 years ago
H
HopeExtra
posted in Rate Plans

Phone prices/when phones are taken off the market

Is the galaxy S9 going to have a drop in price anytime soon or is it at it's lowest now?Will the S9 still be sold at cricket even a couple months from now? When will it be taken off the market, so to speak?

1
Bulldog
4 years ago
V
vasabunExtra
posted in Service Features

Help with the choice of fieldwork software

Hello!Help me please if u can! I want to start a field work business. High-quality software significantly increases business efficiency.The main criteria are convenience, a wide range of tools, and price.I know that many pest control companies fieldworkhqI basically stopped at it, tell me if you know something else about it. Or maybe if you used it.Thanks in any case!

0
V
2 years ago
P
paulgartmanExtra
posted in Service Features

No service in Nothern Arizona. Any roaming features available?

0
P
5 years ago
eshaver
eshaverExtra
posted in Service Features

Data speed

My data speed is being throttled at 3mbps and it keeps cutting in and out intermittently, I have the Unlimited Max plan on two devices and they are both doing the same thing. I'm not going to pay for a feature (8mbps dl) if i cant use it and the fact the the signal is dropping completley is bogus, i just moved over from att (whome is the parent company of cricket and uses the same network) and i never had this issue. The sales rep assured me that this exact thing wouldnt happen, I am very unpleased.

2
R
5 years ago
J
jolybExtra
posted in Service Features

Promo

I need a promo code

2
MamasitaMarz
4 years ago
S
sabulous1Extra
posted in Service Features

Slow texting

Our family plan has only used  .01 and .04 and .06 data yet when I voice text I have to wait, long after I say something, for it to actually fill in the words. Why?

0
S
5 years ago
K
kennethdozierExtra
asked in Service Features

No free phone

I was going to switch from ATT, but not getting a free phone has changed my mind! It makes me wonder how I would be treated as a customer!

1
D
3 years ago
6
6462562431Extra
posted in Rate Plans

Ask question

I am so angry about the service. I can  not log into the cricket online even though I put all right things. Many time I log in that something is wrong. Why does it happen？

1
PoboyProphet
3 years ago
L
lexmexExtra
asked in Rate Plans

Data does not work after plan switch

Hello. Recently I switched back from the $60 plan to the $40 plan. The $40 plan is the same one I had as of a month or so ago. But now, data no longer works. And that includes text messaging. :( And this is a problem both in the US and Canada. If someone from Cricket could please help.

1
Marlena_Cricket
1 month ago
S
StormedsoupExtra
posted in Service Features

Hotspot phone

Phone is in the section for old plans for hotspot but not the unlimited plans. Why is that? Even when I switch Sims to my iPhone 6s it still doesn't show up as an option for the add on features.

2
S
4 years ago

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