Plans & Features

727 Topics

T
TnuttsExtra
asked in Service Features

no service Odessa Texas

Anyone else service issues?

1
Marlena_Cricket
6 months ago
R
rmigliacPaparazzi
asked in Service Features

Are emails to mms messages being flagged as spam by Cricket?

I’m posting this as a new topic since a recent related post had been marked as solved.I was able to email to the 1234567890@mms.cricketwireless.net format until last week when it stopped working!To clarify, I was using a particular gmail account (Gmail1).  When I send an email to the above address, and CC another email address from Gmail1, I do receive the email to the CC address, but not the mms message. I’m not sending these emails to more than two people max.However, testing from several other gmail accounts, a yahoo account and a Godaddy domain name, the mms messages are received.  Does this mean that cricket is filtering emails from the Gmail1 account and marking them as spam?  Is there a way to prevent this?

1
CricketSupport
4 months ago
M
milkmanjrExtra
asked in Service Features

Outage

In New Martinsville WV 26155 area without cell service. It’s been over 12 hours. We would like to know what’s going on. Email me!!!!

1
Marlena_Cricket
8 months ago
G
GeorgeBridgetExtra
asked in Service Features

Child Phone Tracking

Need to place a phone tracker on my teens phone. Does cricket have this service available. All I want is to spot check from time to time to see that they are truthful that they are where they say

1
jdor_Cricket
6 months ago
S
snowboo1Extra
asked in Service Features

Coverage Issues

We've been on an unlimited plan for the past 8 months or so with 4 - 5 bars of 4G LTE,  but 2 days ago we missed a bill date by one day so our plan was suspended until we payed yesterday morning, and now we have 1 bar and sometimes no service whatsoever. I called customer support and all they told me to do was to turn off data roaming and that they would update our phone services but the issue still persists. We're still on the same plan, help please

1
C
8 months ago
X
xalexandramillerxExtra
asked in Service Features

Calls are being blocked over Cisco Webex app since January 2023

I’ve been using Cisco Webex app on my Samsung S20 FE for several months up until January 2023 when I began receiving an error “   

1
D
8 months ago
G
GloriacamposExtra
asked in Service Features

store in Corpus Christi on port avenue

This location is selling broken accessories and are not refunding money or credit on your account even if you have your receipt spoke with the manager jasmine and she refused to help my elderly grandmother whom paid 60$ for a broken speaker .

1
jdor_Cricket
6 months ago
S
Spgrading3Extra
asked in Service Features

upgraded phones for LT customers

I have been using cricket since 2016 and never see offers for upgrades or added features.. only deals n cheaper price for phones when you first join . Why don't long time customers get any deals

1
jdor_Cricket
6 months ago
B
bilExtra
asked in Service Features

outage ?

Service     Outage   in boston  ma ? 

1
C
9 months ago
C
Carolynmoser13Extra
asked in Rate Plans

upgrades

I upgraded my account to the unlimited account and I still have no Hotspot what do I do 

1
Marlena_Cricket
6 months ago
A
AjugaExtra
asked in Rate Plans

Brands of Tablets

I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?

1
Marlena_Cricket
6 months ago
T
TamarackartExtra
asked in Service Features

group text

Why will my phone only allow 8 numbers to do a group text

1
R
3 months ago
N
NonnaNonna19Extra
asked in Service Features

oh my God cricket what y'all got going on

first of all I just have to say just to ask a question I have to activate because I don't have permission I have an account with cricket I shouldn't have to activate anything to have permission to ask a question so there's that secondly I want to know why it is that I have 5G service I pay for 5G service I have a 5G phone however I get no 5G service not a one and every time I send messages they don't send I have to resend multiple times what y'all got going on I never had this problem since I've been with you guys there's a lot of things I don't like the only thing that keeps me the only thing that keeps me is I'm paying $25 for $60 service and you guys are the only ones that offer Max so everybody else doesn't offer anything like I don't want Google one so I'm not going to Metro and you know I don't want rewards on Tuesdays with Metro straight talk offers nothing so and I left straight talk to come to you guys but I just have to say y'all service has begun to suck so I hope a cricket

1
Marlena_Cricket
3 months ago
P
Powell2015Extra
asked in Service Features

LTE & High Speed Data

Billing cycle has 6 more days. I’m out of data on my iPad Pro. I just bought 1GB for $10, but my iPad still won’t stream. I noticed the LTE next to 5G is no longer there. Not sure what I did wrong or what else to do to finish my show! Lol. 

1
J
9 months ago
C
crspear0226Extra
asked in Service Features

hotspot help

I have 4 lines on one account. On another account I have a mobile hotspot device or box. I can't set up my cricket app account because it sends txt to the box. 

1
C
5 months ago
B
BubbakammanExtra
asked in Rate Plans

how to get the cricket from throttling my data on the A.c.a.p program

Tired of being throttled on my data

1
J
5 months ago
A
ashley311Extra
asked in Service Features

how to remove phone when reported lost/stolen

had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen  they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)

1
C
9 months ago
S
shayjayPaparazzi
asked in Service Features

Upgrade

Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.

1
D
8 months ago
J
jbaty613Extra
asked in Service Features

wi-fi calling

For some reason I'm still having trouble turn on my Wi-Fi calling it was working just fine and now it just keeps telling me please try again later.. can you tell me why and how to fix it

1
CricketSupport
5 months ago
M
MpatidesExtra
asked in Service Features

limited coverage

Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved? 

1
J
8 months ago
J
JefteExtra
asked in Service Features

esim

What if I deleted my esim on accident how do I get it back

1
jdor_Cricket
8 months ago
C
CesarcldExtra
asked in Service Features

UPSA tracking number not working

Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?

1
CricketSupport
8 months ago
L
lexmexExtra
asked in Rate Plans

How long for plan-change made on app to take effect?

Hello! A couple of days ago, I tried to switch my plan using the cricket app on the phone by choosing ‘Edit Plan’. Also, I chose the option to switch the plan ‘today’ (rather than waiting till the end of my billing cycle). However, when I check my account either via the website or the app, my old plans shows.How long does it take for Cricket to switch to the new plan I have chosen?

1
jdor_Cricket
5 months ago
M
mlombranoExtra
asked in Service Features

Can Cricket customers get service in Belize?

Can Cricket customers get service in Belize?

1
D
7 months ago
J
Judy0930Extra
asked in Service Features

making International call to Amsterdam

With the $15 international plan can I call Amsterdam? Can you call mobile to landline? How long does it take to activate once I add international calling? I order for today but get a message that there is a problem with the feature.

1
D
4 months ago

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