Plans & Features

705 Topics

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ddgeorge718Extra
posted in Service Features

phone comparisons

which is the better phone Motorola Moto e5 Supra or LG Stylo 4

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4 years ago
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rnmikeyPaparazzi
posted in Service Features

Crickt phone reactivation

When we buy new phones we keep the old ones (that still work) and put a couple off to the side just recharging occasionally. My question is can we reactive one of our old cricket phones on another one of our lines if needed or does it need to be the same line? I would think since it's a cricket phone it can be any line but just wanted to check. And yes, I'm sure there would be an activation fee but still the best deal for five phones I've found. Thanks.

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3 years ago
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aiyaya81716Extra
posted in Service Features

Damage old sim card

If my sim card is damaged and it is not recognize to any phone, can I request a free sim card from Cricket for replacement? 

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4 years ago
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aiyaya81716Extra
posted in Service Features

Damage old sim card

If my sim card is old and got damaged and it is not recognize to any phone, can I request a free sim card from Cricket for replacement?

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4 years ago
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Katjane720Extra
posted in Service Features

Data

I clicked the add 1gb for $10, 1x, but it wants to upgrade me to the $39 plan. Can I just add data 1x?

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3 years ago
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fyoder71Extra
posted in Rate Plans

Why was I charged to upgrade to unlimited core

I went to a cricket store today to add a line to my plan was told I needed to upgrade to unlimited core plan and it would be a charge of $46 why did I have to pay for the upgrade if it is the same price as the unlimited plan was?

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3 years ago
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eameamExtra
posted in Service Features

Good reps at Cricket , are RARE and they should be rewarded!!!!!!!!!!!!!

Good reps at cricket are hard to find. Here is my 2 day experience (Wasted time about 6 hours total, 4-6 terrible service people, and 2 GREAT service people. 1. Website features are terrible, so self service is virtually impossible (you need a new program team, as others are complaining as well). 2. I call cricket customer care, and get put on hold for 20 minutes, I get a person with a strong accent, making it impossible to communicate. She transfers me and the call drops. 3. After two more failed attempts , I get a service rep that tells me I have to go to the store where I purchased the phone to get help. 4. I drive all the way down to the store, and the store rep tells me he can not help I have to go back home and call cricket . 5. I call cricket customer care .. I again get connected. Woman named Alexandria answer the phone and claims she can not hear me?? I try and speak for 5 minutes.. and she then says  - I am hanging up the phone due to inability t

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3 years ago
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Terecita5Extra
posted in Service Features

Screen overlay

How do you turn over a screen overlay?

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4 years ago
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MrMachadoExtra
posted in Service Features

International calls - What do, you have to do to be able to call someone in Dubai, UAE?

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3 years ago
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4047974813Extra
posted in Service Features

Cricket rates

It seems like cricket come up with new charges every month. I pay $60 a month for unlimited data. I pay my bill now i see some faulty note on the data plan that says unlimited deluxe data or some bull is $72. Its starting to look like cricket is getting greedy. Now my data runs slow. Really slow. But its supposed to be unlimited data. A rip off

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4
3 years ago
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Daniel2019Extra
posted in Service Features

Service

Dose any body have one Referrals

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4 years ago
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vasabunExtra
posted in Service Features

Help with the choice of fieldwork software

Hello!Help me please if u can! I want to start a field work business. High-quality software significantly increases business efficiency.The main criteria are convenience, a wide range of tools, and price.I know that many pest control companies fieldworkhqI basically stopped at it, tell me if you know something else about it. Or maybe if you used it.Thanks in any case!

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2 years ago
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kselgadoPaparazzi
posted in Service Features

Cricket is a Joke

The list of issues I have with Cricket keep growing by the day. Cricket tells me that my BYOD phone is not compatible with the hotspot feature, yet every month since April 2020 I have used hotspot. I called on 10/08/2020 to add an extra 15GB hotspot to my line. The representative allowed me to pay $10.00 and then told me my phone isn't compatible, and the $10.00 would be a credit on my account. I then had to place a complaint with the BBB and after a month someone from corporate refunded the $10.00, however, in doing so they caused my account to be suspended. I used the $10.00 and only paid $100.00 toward my bill that was due on 10/22/2020. On 10/28/2020 Cricket stated they refunded the $10.00 to my account which my bank account only shows a reversal of $0.00. My phone lines were disconnected without notice during a hurricane. I was left with no service for hours until I called the automated phone line and activated bridge pay. I did not have to make any payment to activate bridge pay.

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2 years ago
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safeExtra
posted in Service Features

Chat isn't working on Cricketwireless.com

The Chat facility isn't working on the Cricketwireless.com website.The chatbot doesn't recognize my question, and when I click the 'chat to a live agent' button nothing happens.I would like an email address to email Cricket Wireless.Can you help me please ?

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5 years ago
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paulgartmanExtra
posted in Service Features

No service in Nothern Arizona. Any roaming features available?

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5 years ago
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Kevinmc16Extra
posted in Service Features

Hot spot

I was told that after I used my 10g hotspot I could add another 10g for 10$. Having trouble figuring out how to do that. If I was lied to, I'm gonna raise holy hell, considering it's the reason I switched to cricket.

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5 years ago
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TuskersExtra
posted in Service Features

POSITIVE REVIEW FOR KATIE B

This is my Positive Review for Katie B at 3686 Airport Blvd, Mobile 36608 I've been dealing with Ms. Katie since the middle of Covin 'crisis' when my original cricket store closed, the one nearest to me.  I found Katie B's store and walked in with an attitude.  She managed to calm me down and ever since, I've had a very copacetic relationship with her.  She has been SO EASY to work with.  VERY pleasant, VERY professional, and VERY kind! As much as I hate to pay bills, she's managed to help me every time and I think one day, she'll be selling me a smart phone and help me to use it!  **One time, I left my phone there and It was there the next day I picked it up.. She just laughed at me.  I think she's great and I hope she stays on at Cricket a long time!Thank you Ms. Katie B!  I truly appreciate you! Sincerely,Tracy Petersen. :)

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2 years ago
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BasmartExtra
posted in Service Features

lost phone/call forwarding

I Lost my phone can cricket call forward my calls to my other phone on same account? Or set up my voice mail 

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5 years ago
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chrs12Extra
posted in Service Features

Lost call and voicemail

I was listening to a voicemail yesterday and suddenly heard "deleted". Strange that the call is not in All Logs. When I listen to 'erased messages' - it's not there. It was extremely important.

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5 years ago
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ekavanaughExtra
posted in Service Features

questionable store relocation

Our local store just relocated to a strip mall that is not visible/in an area I would not have sent my mother alone to open her Cricket account.  I also went during store hours and the lights were off and lock on the door. I am already a customer so brought my mom over online, but where can I give Cricket feedback about this new store?

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3 years ago
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MolinaStuntman
posted in Rate Plans

CAMBIO

DEZPUEZ DE TANTOZ AÑOZ DE ZER UZUARIO KAMBIO DE ZU PORQUERIA DE ZERVICIO.....AKABO DE HABLAR A ZU ZERVICIO AL KLIENTE Y NO ME PUDIERON AYUDAR EN LO MAZ MINIMO AZKO DE ATENCION AL KLIENTE

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4 years ago
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Hubbey12Extra
posted in Service Features

Discounts

Hi!Where can I found more information about Cricket discounts? AARP or anything? Maybe there.

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2 years ago
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paulscudocrickeExtra
posted in Service Features

My email

My email on my Nokia Lumia 530 stopped working and I can't get it to work. Can anyone help me? Thanks

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4 years ago
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Savannah90Paparazzi
posted in Service Features

Service

Why haven’t I had any service in my area and surrounding areas. My family and friends who also have cricket and at&t have been deal with no service since Friday. We live wilder and other surrounding areas and having no service. Can you guys please fix whatever is going on with that cell towers please

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3 years ago
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TerijoExtra
posted in Service Features

Promo codes

When I enter my promo code it says it’s invalid. It was cricket wireless verifiedcreupc2n

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4 years ago

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