Plans & Features

676 Topics

M
MillyrusExtra
asked in Service Features

hot spot on new iphone

Recently upgraded to iPhone 14 pro max. Can’t connect hot spot. Before that, I had no problems with it with iphone11. I did not change the plan.can somebody help with an advice please?

2
Marlena_Cricket
2 months ago
K
Kenherr46Paparazzi
asked in Service Features

church web site does not load on cricket

Our church website will not load on phones using Cricket. It will load on other wireless networks. www.communitybaptistpa.com

6
PhenMichel
2 months ago
J
juanjharoPaparazzi
asked in Service Features

Streamed music data

Hi, this is more a suggestion than a question, but I don't know where to post it, so I guessed here would be fine.Long time ago I was with T-Mobile and besides their problem with coverage and high priced plans, they had one very cool feature: all the streamed music won't count in your data transfers, so you could use whatever service you liked (Google Play, iTunes, Spotify, Pandora...) with no decrease in your available data, very convenient if you use this kind is music services.Are you guys planning our have you ever thought to offer a similar feature? It will be perfect!Besides that, cricket is the best wireless company in the US!Thanks!

10
L
2 months ago
N
NavaJr816Extra
asked in Service Features

Blizzard SMS confirmation

This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.

2
N
2 months ago
M
MurdamExtra
asked in Service Features

service

Is Cricket having issues with this weather? It seems that service is slow.

15
nooor
2 months ago
C
CesarcldExtra
asked in Service Features

UPSA tracking number not working

Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?

1
CricketSupport
2 months ago
B
Brian SExtra
asked in Service Features

Voicemail Help

To My Fellow Members of the Cricket Community,Hello, how is everyone? I trust things are good for you all and yours.I am writing today to ask how to set up my voicemail. When I follow the steps, I am asked for a number from my system manager. What do I do? By the way, I have tried the voicemail reset option.Thanks for your time and effort,Brian A. Shuttlewood

5
F
2 months ago
J
jhalbrook60Paparazzi
asked in Service Features

Email to SMS gateway?

Can someone at Cricket please document here how to send email to their SMS gateway.  I need to send tiny reminders to my phone from my appointment application.  Thank you!

3
Wonderer1987
2 months ago
J
JefteExtra
asked in Service Features

esim

What if I deleted my esim on accident how do I get it back

1
jdor_Cricket
2 months ago
P
ProfkleinExtra
asked in Service Features

why does Cricket LIE about 5G Service?

Based on my current experience,  and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket.  We are then told that only Cricket phones can get 5g service.Guess what?  This is considered FALSE ADVERTISING,  and has been illegal for years.  So how does Cricket, as well as all other wireless companies get away with illegal practices?

2
A
2 months ago
Q
qwerty1234Extra
asked in Service Features

Email to SMS not working?

I am trying to send a message via email with the sms gateway of @mms.cricketwireless.net and it’s not working. Has cricket deprecated the sms gateway or has it changed?

2
AnnaConways
2 months ago
T
TomPaparazzi
asked in Rate Plans

I am confused

So if I am on the max unlimited plan why is it that you are throttling my data when it says you will not do that I am very confused and upset this seems to me like a breach of contract

3
T
2 months ago
A
anessie92Paparazzi
asked in Service Features

hbo max & ACP credit

I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"I have the $30 ACP credit, does that disqualify me from being able to use HBO?

4
Marlena_Cricket
2 months ago
J
JoeJoeyJosephExtra
asked in Service Features

App missing hotspot add button

The $10 add 15GB hotspot button has gone missing from manage features page in app. Page is blank now even after app update & reinstall. Tried adding thru website and it just deducts money from next month payment amount. How do we add more data if neither work?

4
G
2 months ago
M
MpatidesExtra
asked in Service Features

limited coverage

Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved? 

1
J
2 months ago
T
Tamper054Paparazzi
asked in Service Features

Unable to RECEIVE international calls

Hello, please I just bought a New Cricket Phone but I cannot receive international calls on my new SIM. What could possibly be the problem?

2
T
2 months ago
S
shayjayPaparazzi
asked in Service Features

Upgrade

Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.

1
D
2 months ago
L
LOSTinKSExtra
asked in Service Features

150GB storage through photo vault App?

Can’t upload a photo on here or it crashes. On the highest unlimited plan, that includes 150GB storage. So why am I only seeing 2GB storage?

3
N
2 months ago
A
ashley311Extra
asked in Service Features

how to remove phone when reported lost/stolen

had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen  they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)

1
C
3 months ago
M
mbr60Extra
asked in Service Features

Service Quality and Signal are Worse Daily

Hello,   I’m part of a family plan that has had Cricket for 7 years now. The signal for calls, texts and internet has always been a little spotty but it was workable until a few months ago. Recently, every day the signal has been worse and worse, with internet pretty much ceasing during daylight hours and phone calls being dropped from previously reliable locations. I use this phone for to call people for my work and I’ve had to set up a chair far into my yard to get a signal because the phone no longer calls from inside my house. My mom had to drive ten miles away this morning before her internet came back.   So, we called Cricket and we’re told our phone plan was old and not really being maintained anymore which might account for the poor signal issue that has developed. I wasn’t thrilled to hear this, considering we were never notified that this might occur, but okay, I understand. It is an old plan. So we signed up for an updated plan at 25% more cost. Since this morning, the servi

8
T
3 months ago
Marie804
Marie804Extra
asked in Service Features

Why is my service getting worse every week

When I moved to this location over a year ago my service was the best. Now over past few months it keep getting worse. I cant even get on my cricket app. My hot spot I pay for is gone. I mean, do I need to go to anouther service? We have no landline out here, not wifi. I DEPEND on my phone.

3
C
3 months ago
P
Powell2015Extra
asked in Service Features

LTE & High Speed Data

Billing cycle has 6 more days. I’m out of data on my iPad Pro. I just bought 1GB for $10, but my iPad still won’t stream. I noticed the LTE next to 5G is no longer there. Not sure what I did wrong or what else to do to finish my show! Lol. 

1
J
3 months ago
H
HkazamPaparazzi
asked in Service Features

Data cap for family plan data more

Hi for family plan data more plan what’s is the individual sim data cap? It shows after 22gb the data may get slower, if I have 4 sim all 4 sim total data is 22gb or each sim is 22gb data usable  pls advisetia 

3
G
3 months ago
D
DFPaparazzi
asked in Service Features

Upgrade prices

I have been with Cricket since 2017 I am so glad I bought the protection plan I had to send my LG in so many times for glitches and malfunctioning the last time I had to send my phone in I was told it was the last time I could use the protection plan. I have had this phone for over a year I went to upgrade but could not afford the phone upgrade not the 25.00 free and any other hidden fee also buy a tempered glass screen protector and case. The phones I could afford were junk. I don't want an I phone or Samsung not an another LG. The Motarola I want 139.00 up grade price then the extra fees. When a new coustomers can get the phone for almost nothing I have 3 lines and pay over 100.00 a month. All this refer a friend stuff is not a good way of being told u could save 250 a year with refer a friend and automatic payments I do have automatic payments and people I know are happy with the servace they have. So Cricket you need to take care of your coustomers that have been with you for years

4
J
3 months ago
B
bilExtra
asked in Service Features

outage ?

Service     Outage   in boston  ma ? 

1
C
3 months ago

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