Plans & Features
Can't Email To Text - New Customer
Greetings,Based upon the recommendation of our daughter, who’s had Cricket for years with excellent luck, my wife and I switched to Cricket a couple of days ago. That notwithstanding, our problem is this, we cannot email to text. We can, however, text to our email. Even replying to the received text gets kicked back. This is the message we get:This seems to be an intermittent but reoccurring problem as it has worked in the past. I’m getting the same message now after emailing a text to my daughter, who has a smart phone. Any ideas why this should occur?Our phones: TCL Classic 4058C Flip PhoneEmail provider: GmailText address format: firstname.lastname@example.orgAny help would be greatly appreciated as we email to text frequently.Take Care and Stay Safe,Ken aka kilogulf59 Addendum: I believe this is on Cricket’s end because I tried to send from another provider and got nothing. No text to my phone and not even a message to my email.
Send & receive text
We will be going on a cruise in Europe and have the ships internet package. we don’t care about making calls but is it possible to send/receive texts? We both have android phones (Samsung and Moto) but i noted when I tried to test if able to receive texts in airplane mode with Wi-Fi on, you had to turn on WI-FI calling. I’m trying to figure out if turning on WI-FI calling so we could get our texts would work in another country or if we just need to stick with emails. Thanks.
Blizzard SMS confirmation
This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.
I've been experiencing data issues on Google Pixel, so i went to the cricket store and and purchased a Motorola phone iny local store thinking that it was my phone that was the issue. However, after a few days it too has been just spinning to connect to do anything. I rely on my phone a great deal for work and college classes. I have a family plan with 5 lines! The only timr we have decent service lately is when we are able to use Wi-Fi!! Is there a problem with connectivity in my area that we're unaware of, even though there is a cricket store locally based? If so, we might have to take our business elsewhere!
Hotspot Stopped Working
In November of 2021 I brought my Pixel 4a from ATT to Cricket Wireless. The hotspot worked fine until I went to use it last month September of 2022. I have the top tier plan and the last time I used it was in June of 2022. I called customer service and was told that phone wasn’t supported on the network. Voice and data work fine so the phone has to supported. Looking to see what has changed since June.
phone service not working
My whole family (4) on the same cricket plan is experiencing only 1 or 2 bar service ANYWHERE we go. Calls barely go through text don’t go through at all. We all have our data on we’ve updated our phones. We’ve turned them off and on. We leave our home area and it’s still not working. What is the issue?!
Data Usage Almost Gone
I just paid my bill on September 18, 2022 and I recieved a text message from Cricket stating my Data Usage was getting low and that was within a couple days after paying off my total bill. I pay my total bill on time every month and this same thing happened last month and now a few days later my phone is saying slow date usage and just spins buffering out of control. This is not acceptable, especially when I don't even use their data each month I use my own from my own personal internet at home on my roommates acct. AND WHAT HAPPENED TO UNLIMITED DATA USAGE ANYWAY!!CUSTOMER SERVICE YOU NEED TO FIX THIS MISHAP OR I'M CHANGING MY SERVICE CARRIERS.... I HAVE BEEN A LOYAL CUSTOMER FOR OVER 12+ YEARS YOU CAN LOOK ME UP.... YOU HAVE MY ##... THANK YOU, Pamela Fisher
data stupid slow in denver
Me and my girlfriend both have the cricket dream 5g with the 60 dollar plan. Both of us. Two separate plans. Her phone will be right next to mine. Whenever I do comparitive speed tests with the same testing software, hers is always always faster. Sometimes by a little, most of the time by a lot.Right now I'm getting about 1.1mbps.Without a skip, she gets 6mbps. We are on the same tower. Phones are factory fresh. It doesn't matter where I go this is always the case. This is proof that cricket is throttling whoever they want for really no reason.
wrong email setup by cricket for hbomax
When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.
Refer a friend
So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act
Every time I try to set up wifi calling I get the message “Couldn’t set up wifi calling. Try again later in settings.” It has never set up. I have tried for nearly a year. I have a samsung galaxy s10, it’s supposedly compatible. Wifi calling could save me the cost of a wired home phone line, but it doesn’t work. What the hell?I bought a new sim card because I saw that fixed it for someone. It didn’t fix it for me.I have also called customer support about this and again, they are useless. Absolutely useless. Their uselessness makes any problem worse than it was before trying to get help.
HBO Max/$5 auto payment discount
Does anyone know if I sign up for HBO Max do I lose my $5/month discount for auto payment? I don’t want HBO bad enough to lose my $5 discount. I have called support twice asking about this and they won’t tell me the answer, which is pretty infuriating. You hire people from different countries who don’t understand the question and you don’t train them well enough to answer the question and that’s the face you give your customer when they need help.
Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.
Mobile Hotspot and Tethering
I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.
Awful service. My app to clock in and out of WORK doesn't load most of the time. I can't check my bank account anywhere. Calls and text messages won't go out. I feel like I'm paying for nothing. Might as well carry a brick, it'd be just as useful. I supposedly have unlimited data but I might as well have none at all ever. Taking advantage of poor people who can't afford 100+ a month for Verizon. I thought it'd get better with AT&T but honestly, it's worse.
Insurance;BUYERS WARNING DO NOT BUY!
With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE
WIFI Calling not working all of a sudden
My wifi callling stopped working at 3pm yesterday. I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side. They told me to check with them again in the morning if it is still not working. I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue. They said that they don’t have report of other customers with this issue. OH MY GOD. I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work. Has anybody else had an issue with wifi calling not turning on since yesterday?
Weak 4g and 5g signal with network congestion.
Hello everyone. This is my first post. I have had cricket for 8 months. I have the Cricket More plan. About 6 months ago the repaired my neighborhoods only tower which is 6.4 miles away. After that there is only 0-1 bar signal. 1 phone is s22 ultra using AT&T. None of us can use our phones. Around 2:30- 7:00pm cst our phones say Network congested, please call your network operator. And we can't make or receive calls. Phones work everywhere else, and I mean everywhere, like the S. Louisiana swamps. Why oh why won't 4 phones, 3 on cricket and 1 on AT&T work in our neighborhood? I have called Cricket Customer Service multiple times. They say everything is fine. No network outages or slow downs. The AT&T phone does the exact same as the three Cricket phones. Att says same thing as cricket. Well, I was really loving Cricket, but it doesn't pay to pay $71 every month when you can't use your phone where you are at most of the time. Please Cricket, HELP us. We don't want to go ba
CRICKET DREAM 5G FINGERPRINT SENSOR
SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.
more money taken than what was supposed tobe
I have the affordable connectivity program on my phone. I changed my phone plan and I ran out of data as soon as I added a gig which is 10.00 which I had a balance of 58.67 now after I put ten dollars on my account its showing a balance of 8.00 this is wrong. How can we get it fixed. Phone number 312-282-3790 cricket wireless account.
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