Plans & Features
We've been on an unlimited plan for the past 8 months or so with 4 - 5 bars of 4G LTE, but 2 days ago we missed a bill date by one day so our plan was suspended until we payed yesterday morning, and now we have 1 bar and sometimes no service whatsoever. I called customer support and all they told me to do was to turn off data roaming and that they would update our phone services but the issue still persists. We're still on the same plan, help please
Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?
Work doing deliveries in Scottsboro,Al. Terrible service in several areas, especially right in historic downtown where there is many business and a main area where service should be readily available. How do you get that area checked for service as it’s very hard to do your job when you can’t complete tasks on the apps because of poor/no service. Rural areas have better service than a populated area, why and how can this issue be resolved?
Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.
I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"I have the $30 ACP credit, does that disqualify me from being able to use HBO?
had misplaced my phone going on 2 years now.... and I had my boyfriend go on our account and call it in lost/stolen and ever since then I've had nothing but problems trying to get it removed. I've talked in person, Ive called, I've chatted! and nobody can explain or tell me what is going on! I've had one say that it's not listed as lost/stolen. I've had them say they removed it and give it 24hours for changes and even when I show them that in the app it says my phone is reported lost or stolen they have no answers for me. PLEASE CAN SOMEONE HELP ME AND TELL ME WHAT TO DO!?! I'm so fed up with this and ready to change carriers but I'd like to figure this out so this phone can be fully functional... I can still make calls and text and everything but the only thing I've noticed is that when I go to add more hotspot I can't...would like to use my phone to the fullest capability! thanks in advance :)
When I moved to this location over a year ago my service was the best. Now over past few months it keep getting worse. I cant even get on my cricket app. My hot spot I pay for is gone. I mean, do I need to go to anouther service? We have no landline out here, not wifi. I DEPEND on my phone.
Based on my current experience, and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket. We are then told that only Cricket phones can get 5g service.Guess what? This is considered FALSE ADVERTISING, and has been illegal for years. So how does Cricket, as well as all other wireless companies get away with illegal practices?
In September i was forced ( i had not choice) to transition my 5 lines from the 5 for $100 plan i had since 2016 to a new plan that is $20 more. I was told this was b/c of upgrades in the system ( to 5G?).OUr service has been spotty or unreliable ever since and particularly bad during last 4-6weeks. (dropped calls, calls redirected to voice mail even though phone not in use, text messages delayed by minutes, hours,even days or just not delivered)Finally realized the only calls working are Wi-FI calls. WE ARE NOT EVEN USING OUR SERVICE! A closer look under Settings → PHone → sim indicates signal ranging from -103dBm to -123dBM. THIS IS “non-functional” by any definition.All maps say I’m 5G and I can almost see the tour from my back patio. No buildings etc.. it’s country and all the leaves are gone b/c it’s winter.Two other phones confirm this lack of signal.i’ve spent well over 3hrs calling signal between yesterday and today. (mostly on hold)and not answers even though they promised
I have recently purchased more hotspot twice now. The first time, I purchased 20G through the Cricket Wireless website, and it gave me 10G and put the other $10 towards my bill. I attempted to purchase 10 more gigs, and i just put the $10 towards my bill again. What can I do to get the 20G of hotspot that I purchased?
Hello was wondering if anyone can help with these two questions i have because i am considering using Cricket.First question is, are the phone plans have contracts?And if I were not able to pay for service, will Cricket deactivate my phone rendering it completely useless as to where i can not use my phone's Wifi?
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