Plans & Features

675 Topics

D
Drb1130Extra
asked in Service Features

phone not registering network

Samsung phone had no network or service for 2 days. Called cricket twice both times they said towers were being fixed. Gave me 2 times in which service would be back. No luck. Only wifi worked. Had to use a back up phone to see if sim card worked and it did. So i have no service on my phone with sim card. What can i do at this point without using out of pocket money for issue not related to sim card or my phone that is in good condition and 5g compatible?

1
jdor_Cricket
3 hours ago
B
Brandongreene747520Extra
asked in Service Features

data usage

Can you please tell me if certain websites or activities cause daily data usage to be very high? I'm noti ing 1 day a week where my usage is extremely higher than any other days.

2
B
3 days ago
A
AjugaExtra
asked in Rate Plans

Brands of Tablets

I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?

0
A
6 days ago
C
Carolynmoser13Extra
asked in Rate Plans

upgrades

I upgraded my account to the unlimited account and I still have no Hotspot what do I do 

0
C
7 days ago
C
colinschris43Paparazzi
asked in Service Features

why do cricket employees get away with misinforming coustome5s

I went to a cricket wireless store by the phone which is the supposedly that cricket icon for I was told it was a 5D compatible and I had the IRS infrared so I used for gaming and stuff like that on consoles come find out it is not 5G compatible and it doesn't have that I scanner on it but the lady I got it from told me it did the phone makes text messages on its own takes forever when I went back to the store to let you know about it she said that cricket does not at this time have 5G Network I informed her that was not true because I seen on your line and I seen on TV then she played them but they refuse to help me get my another phone or get the phone that I wanted in the first place I'm really aggravated don't know what to do next I've already talked to customer service and the only thing they suggested was to go back to the same store and talk to the manager I tried getting minutes and information from store wasn't refused it

2
C
11 hours ago
S
Spgrading3Extra
asked in Service Features

upgraded phones for LT customers

I have been using cricket since 2016 and never see offers for upgrades or added features.. only deals n cheaper price for phones when you first join . Why don't long time customers get any deals

1
jdor_Cricket
9 days ago
G
GloriacamposExtra
asked in Service Features

store in Corpus Christi on port avenue

This location is selling broken accessories and are not refunding money or credit on your account even if you have your receipt spoke with the manager jasmine and she refused to help my elderly grandmother whom paid 60$ for a broken speaker .

1
jdor_Cricket
9 days ago
T
that-guy-1985Extra
asked in Service Features

Mobile data in Montreal/International Roaming

I have the $55 Cricket plan with international roaming. I’m in Montreal for a couple of days. My phone is currently roaming on the Rogers network. Calling and texting work perfectly, but my mobile data does not work at all. Is there a reason why this is happening? And is there anything I can do about it?  I have an iPhone 11 if that makes a difference.

1
jdor_Cricket
9 days ago
R
RakiraMPaparazzi
asked in Service Features

Apple Watch Cellular?

Its really pathetic how apple watch cellular still isnt capable with cricket. This is so outdated and the service isn’t worth waiting for them to get on board with apple watch cellular. Me and my family of 9 is definitely switching services this weekend, its unacceptable at this point.

2
M
5 days ago
G
GeorgeBridgetExtra
asked in Service Features

Child Phone Tracking

Need to place a phone tracker on my teens phone. Does cricket have this service available. All I want is to spot check from time to time to see that they are truthful that they are where they say

1
jdor_Cricket
14 days ago
T
TnuttsExtra
asked in Service Features

no service Odessa Texas

Anyone else service issues?

1
Marlena_Cricket
22 days ago
M
mlombranoExtra
asked in Service Features

Can Cricket customers get service in Belize?

Can Cricket customers get service in Belize?

1
D
25 days ago
D
Daymon77Paparazzi
asked in Service Features

phantom add-on features

In my account summary page online and in app shows that I have one add-on feature to one of my lines in my family plan and on the second line it says that there are two add-on features. I currently have no add-on features nor have I ever had additional features. To clarify my question, I have contacted cricket customer service and they were dismissive and gave useless suggestions but I am not being billed for these mysterious add-ons. Thank god I just want to know why it even indicates that they are there. This is not a unimportant or stupid question, this is a valid inquiry and could indicate more serious glitches involving money at some point. Though crickets outsourced customer service agents from you know where don't seem to give a you know what about you know who! I think you do.

4
D
22 days ago
K
KenthorsmanPaparazzi
asked in Service Features

Samsung A14 no mobile service

My new (yet over 30 day old), Samsung A14 stopped working.  If it shows I have any mobile service at all it will switch between 5G and lte yet there is no internet connection and will not make calls or send text messages.  The only way it works is by wifi connection.  I don't need to pay Cricket for that.  The person I spoke with yesterday at customer support via chat had me try a few things one was to reset and restart my phone.  Lo and behold the chat was closed.  Beyond aggravated.  I refuse to return to the closest store the service there was appalling.   The girl there was on FaceTime on her laptop the entire time I was there and even while processing my transaction.  

3
K
1 month ago
W
WalinskimeganExtra
asked in Service Features

Text not always sending and/or receiving

I have 3 phones on my account all active all paid up. My bill was due about a week ago I just switched to cricket. A full month went by and my bill was due I didn’t know and woke up to my being off. Cricket said they sent messages which I didn’t get but I got online it showed me my bill and I paid it my service didn’t become active so I called cricket. Cricket tells me that even tho my bill didn’t show it I have to pay an extra $15 to reactivate the phones. That should have been on my bill and wasn’t which means I shouldn’t have had to pay it that’s when cricket tells me that they sent messages I should have known about it. I didn’t get them so I thought cricket never sent them. However since paying I have noticed (which remember they made me pay a $15 reactivation fee for it being off a few hours) my messages are not working correctly I can send a text and once in a while it goes thru but most of the time I get a red exclamation point and I have to click it and hit try again. It takes

3
F
1 month ago
C
CONNIEBExtra
asked in Service Features

experience poor service daily

First off I have been with cricket 🦗 for some time and I have never experienced such poor quality in service as in the last 3 months I have all my bars in signal but when I go to make a call it doesn't even connect even after 4 or 5 attempts my text messages are not sending and I've called about this crappy service on several occasions  and you guys claim to have reset the service but this is happening everyday all day I had to call the emergency service last month and my phone wouldn't even connect the call thus I had to use someone else's phone to make the call I am seriously thinking about switching phone companies because I'm tired of paying for poor unreliable phone service cricket! its not my headset and no my phone hasn't gotten wet and I have restarted my phone so many times to no avail. I have a phone that's about 2 years old and I hope this is not because big tech wireless companies want consumers to keep spending hundreds of dollars up grading phones every year we'll that's

3
Marlena_Cricket
1 month ago
sparkieJamez
sparkieJamezExtra
asked in Service Features

retrieve deleted videos and photos

Restore all my lost downloads

1
Marlena_Cricket
1 month ago
Q
qp5Extra
asked in Service Features

SMS msgs of my site URL are being blocked

Hi,​Recently noticed my hosted website URL is being blocked.It may have been flagged as spam.Sending text msgs (containing site URL) appear as Sent, though don't arrive.Is there anything that can be done to get website unflagged?​Thank you

4
Marlena_Cricket
29 days ago
D
dmwheelockPaparazzi
asked in Service Features

FRAUDULENT PORT! No one will help!

I have been a Cricket Customer since 2016. We have 5 lines with them for myself, husband and 3 teenage daughters).On Monday, I lost service on my phone (SOS mode) and I thought it was something with my phone. I tried a lot of troubleshooting methods and it wasn’t until I got home that I realized my daughter’s phone also wasn’t working. I held for 35 minutes for customer service- only to be disconnected. When I tried calling back, customer service was closed for the day.On Tuesday, I spent about 3+ hours on the phone with customer service. They opened a ticket. About an hour later, my two other daughters lost service as well.This morning, I call again and am told that my husband’s phone is in process of being ported too and pretty soon there will be NO PHONES in our household. My husband uses his phone for work- this is an extremely distressing situation.SOMEONE AT CRICKET PLEASE HELP!I did not authorize this!

3
D
1 month ago
M
MzzrossiPaparazzi
asked in Rate Plans

loyalty

I have been a loyal, paying customer for many years. And twice now Cricket has charged me 15 more dollars for being less than a day late. Seriously! Last night I worked late. I was so busy. By the time I got home and unwound I realized I had to pay my bill.  So I paid it. I wake up this  morning and my phone is suspended and they won’t turn it back on till I pay the $15 reactivation fee because I was TWO hours late. On top of that, the gal I was speaking to was from another country and I told her this is what our country does to good hard-working tax paying people. They allow creditors to be  Greedy and it’s the main reason single family, one income families are suffering. This is America! We’re all your dreams can come true… NOT 

2
M
1 month ago
X
xalexandramillerxExtra
asked in Service Features

Calls are being blocked over Cisco Webex app since January 2023

I’ve been using Cisco Webex app on my Samsung S20 FE for several months up until January 2023 when I began receiving an error “   

1
D
2 months ago
S
snowboo1Extra
asked in Service Features

Coverage Issues

We've been on an unlimited plan for the past 8 months or so with 4 - 5 bars of 4G LTE,  but 2 days ago we missed a bill date by one day so our plan was suspended until we payed yesterday morning, and now we have 1 bar and sometimes no service whatsoever. I called customer support and all they told me to do was to turn off data roaming and that they would update our phone services but the issue still persists. We're still on the same plan, help please

1
C
2 months ago
M
milkmanjrExtra
asked in Service Features

Outage

In New Martinsville WV 26155 area without cell service. It’s been over 12 hours. We would like to know what’s going on. Email me!!!!

1
Marlena_Cricket
2 months ago
C
CesarcldExtra
asked in Service Features

UPSA tracking number not working

Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?

1
CricketSupport
2 months ago
J
JefteExtra
asked in Service Features

esim

What if I deleted my esim on accident how do I get it back

1
jdor_Cricket
2 months ago

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