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Plans & Features

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Advanced messaging

So I have a cricket account on which both me and my girlfriends phone is on the plan we use advanced messaging to text.So I noticed some strange things in her messages coming to me so I clicked on view details and it said reply to send her only and I click on that and it gave me a number of 62629.So...

Service Features

Pausing payments while at Army Basic Training

I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel...

Service Features

I need to know WHY my NEW 5G phone STILL isn't good enough for Cricket?

Last year my entire family bought new phones. Last month my daughter had issues with hers so when she put her sim card back in Cricket suspended her account and we were informed that none of our barely a year old phones would work anymore. That Cricket would only use and support 4G and 5G phones. So...

Service Features

Cricket hotspot service is the worse I have used, I'm going back to a 3rd. party service and use my own AT&T hotspot.

It all started right off at the Cricket Store they don’t know their ass from a hole in the ground. First I made sure my AT&T hotspot would work with Cricket and put in the numbers and was told yes it will work. Then I went to chat gave them the numbers and was told yes you can use your AT&T...

Service Features

Unlocking Phone

First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventin...

Service Features

My Plan

I am wondering why my bill plan has went up from 55 dollars a month with direct bank account bill to 68 dollars starting on my April bill?

Rate Plans

lte service is so slow sonce 5g came to town

Back before 5G, the lte service was so fast in most places, and okay in others. Nowadays lte service is horrible, so slow to tune of 1-4mbps downloading. Upload is like 1mbps. I know, reset network settings. Be close to towers. Use fast phone. Have plan with high speed rating, which I have. ...

Service Features

Cricket Protect not worth it

I'm really disappointed in the Cricket Protect Plan. My husband and I both purchased LG Stylo 6 phones new at our local Cricket store last year. We added the insurance plan because at the time, it seemed like a good idea to protect our investment. My husband recently dropped his phone and the screen...

Service Features

VERY disrespected and upset customer! Along with a lost order/stolen order!

My name is Darlene C. On March 13, 2021 I ordered a LG Stylo 6 to upgrade my phone. I paid 149.99 for the phone and a $25 upgrade fee +tax. Total $187.49. It was supposed to be delivered on March 15, because I was moving out of state on the 16th and made that clear in a chat when I ordered the phone...

Service Features

no service

Since March 1st I haven’t been getting any service where I live and before I could..I made a complaint and they said their working on the tower and it would be fixed.So I had service for a week or two and now I have No Service again.Can you please get the towers situated with my area so I can have c...

Service Features

holly

I ported my number over and it's been a year and many calls to cricket and still I can't receive calls and text , I can make calls and some text but not all , cricket has resetmy network a ton of times but never seems to help

Service Features

Beware when you add hotspot feature.

I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspo...

Service Features

Referral credit not received as promised

So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code v...

Service Features

sims card and if it is going to be locked if I put it in my old phone or will it work for me ?

Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything...

Service Features

Cricket cancelled my 22+ year phone number

I've been a Cricket customer for over 22+ years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as th...

Service Features

Moving to a different city

My family and I are planning a move. Do you know reliable companies that transport things?

Rate Plans

Lost phone

I lost my phone, is it still possible to keep my old phone number?

Service Features

thunderball breakdown

check the uk thunderball lottery result i hope you enjoy to see this. thunderball breakdown

Rate Plans

Textmail subscriber?

I have a friend with Cricket Wireless, and whenever I try to call them it goes to a voicemail call text mail subscriber. What's happening? Doesn't Cricket have a regular voicemail? I can't even find textmail on Google. Any ideas/suggestions?

Service Features

service

Is Cricket having issues with this weather? It seems that service is slow.

Service Features

How to exist my current family plan online?

For some reasons, I have to exist my current family plan. But I can’t find it on the wecsite. Do I have to go to the store?

Rate Plans

CRICKET AUTHORITIES! PLEASE IMPLEMENT THIS FOR PARENTS!

I AM A PARENT OF TWO TEENAGE KIDS.. AND WHILE I KNOW THAT I CAN SIMPLY SUSPEND MY TWO EXTRA PHONE LINES .. THAT ARE THE ONES ON THEIR PHONES.. THAT DOESNT HELP ME ONE BIT .. WHY? BECAUSE WHEN I DO THAT .. I AM LITERALLY CUT OFF FROM REACHING THEM! .. PLEASE THERE HAS GOT TO BE SOMETHING YOU OFFER IN...

Service Features

WiFi enabling give error message

WE ARE BEYOND FRUSTRATED!! Two weeks ago, our Wi-Fi calling just shut off. We had been with ATT for 24 years - always had Wi-Fi calling when it became available. We switched to Cricket. We had it for a few weeks and it just switched off. When we go to enable Wi-Fi calling, we receive an error.It sa...

Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option...

Service Features

How Do I Know if Stream More is Working?

Stream More is on. How do I know if it's working on any particular streaming site?

Service Features

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