Plans & Features

636 Topics

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VenitaPeytonPaparazzi
asked in Service Features

Remember When Your Word Was Your Bond?

Not happy with the Dream whatever. I’m forced to accept MESSENGER when it isn’t what I want? Then 60 minutes of a back and forth between my User ID and Passcode?

2
Marlena_Cricket
2 days ago
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ProfkleinExtra
asked in Service Features

why does Cricket LIE about 5G Service?

Based on my current experience,  and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket.  We are then told that only Cricket phones can get 5g service.Guess what?  This is considered FALSE ADVERTISING,  and has been illegal for years.  So how does Cricket, as well as all other wireless companies get away with illegal practices?

1
jdor_Cricket
8 days ago
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tcbishopPaparazzi
asked in Service Features

really bad signal

In September i was forced ( i had not choice) to transition my 5 lines from  the 5 for $100 plan i had since 2016 to a new plan that is $20 more. I was told this was b/c of upgrades in the system ( to 5G?).OUr service has been spotty or unreliable ever since and particularly bad during last 4-6weeks. (dropped calls, calls redirected to voice mail even though phone not in use, text messages delayed by minutes, hours,even days or just not delivered)Finally realized the only calls working are Wi-FI calls. WE ARE NOT EVEN USING OUR SERVICE! A closer look under  Settings → PHone → sim  indicates signal ranging from -103dBm to -123dBM.  THIS IS “non-functional” by any definition.All maps say I’m 5G and I can almost see the tour from my back patio. No buildings etc.. it’s country and all the leaves are gone b/c it’s winter.Two other phones confirm this lack of signal.i’ve spent well over 3hrs calling signal between yesterday and today. (mostly on hold)and not answers even though they promised

3
T
9 days ago
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Bmkent09Paparazzi
asked in Service Features

Hotspot Purchase

I have recently purchased more hotspot twice now. The first time, I purchased 20G through the Cricket Wireless website, and it gave me 10G and put the other $10 towards my bill. I attempted to purchase 10 more gigs, and i just put the $10 towards my bill again. What can I do to get the 20G of hotspot that I purchased?

4
P
18 days ago
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JoeJoeyJosephExtra
asked in Service Features

App missing hotspot add button

The $10 add 15GB hotspot button has gone missing from manage features page in app. Page is blank now even after app update & reinstall. Tried adding thru website and it just deducts money from next month payment amount. How do we add more data if neither work?

3
Marlena_Cricket
9 days ago
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CrickeyyExtra
asked in Service Features

Can i still use WiFi if dont pay for service

Hello was wondering if anyone can help with these two questions i have because i am considering using Cricket.First question is, are the phone plans have contracts?And if I were not able to pay for service, will Cricket deactivate my phone rendering it completely useless as to where i can not use my phone's Wifi? 

1
Bulldog
1 month ago
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Ver66Reb68Loc93Paparazzi
asked in Rate Plans

turbo 2 throttled

HelloI activated my turbo 2 hotspot on the $60 unlimited premium plan so we could watch YouTube on our TV and computer. It was my understanding from the website that it wouldn't be throttled no matter how much data we used. Well at 15gb data used we are now throttled and unable to watch anything through the hotspot. So is it unlimited or not?

2
V
1 month ago
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Jakegordon91Extra
asked in Service Features

Why am I not getting 5g

So, the cricket plan description says that phone plans have 5g included with the service but I've only ever had 4g, my phone is less than 2 years old and I have terrible service in the middle of town 1M of download and upload speed at best, why is that and why am I not getting 5g? I initially put this in conversation but it pinned me as more of a question/complaint.

1
BillyM_Cricket
1 month ago
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Jakegordon91Extra
asked in Service Features

Why my phone doesn't have 5g

So, the cricket plan description says that phone plans have 5g included with the service but I've only ever had 4g, I have a moto g power (2021) and I have terrible service in the middle of town and why is that and why am I not getting 5g?

1
C
1 month ago
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cmbs
asked in Rate Plans

I need more than 100gb on my data only plan

I live alone and still need more than 100gb on the data only plan. Everyone else must need even more. You need to offer plans with more data.

1
C
1 month ago
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cmbs
asked in Service Features

You have the most idiotic freaking rule

I moved a few weeks ago. I’ve been using my phone’s mobile hotspot to have internet on my computer and tv. I have had to buy several $10/15gb add ons in recent weeks.After purchasing your turbo hotspot 2 and a 100gb/month data only plan YOU REFUSED TO LET ME BUY MORE HOTSPOT DATA ON MY PHONE!!!!! Forcing me to live without internet on the computer or tv until the hotspot arrived and was activated. You literally PUNISHED me for buying your product.If you had even made your idiotic rule clear, I could have bought more data before buying the hotspot and wouldn’t have run out. But no, you just punished me for buying your damn product.It’s absolutely idiotic and abusive.A new device and data plan has absolutely nothing to do with the old phone number and plan. Nothing. It’s so freaking stupid.I don’t appreciate it. Stop treating your customers badly. This is so freaking stupid I can’t believe it. It’s like you WANT me to go somewhere else. 

2
P
18 days ago
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Wlegion84Paparazzi
asked in Service Features

This is it

I’ve repeatedly been calling and texting Cricket about your HORRIBlE CUSTOMER SERVICE, and your inability to fix situations when they arise. My last straw with you guys is that you’ve been unable to give me a clear answer as to why I’m unable to pay my bill online and force me to go into the store to pay my bill and force me to pay a $4 convenience fee when I go into store. You don’t even have to response or have to give me a b.s credit it really don’t matter. I do appreciate what some have tried to do to make up for this ridiculous pattern that cricket has with them it’s the same thing over and over with you guys. 

1
J
1 month ago
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MhedusaExtra
asked in Service Features

Horrible Service !! Would not recommend!!!

The phone service from this company isH O R R I B L E !!!im literally STUCK here because of paying my bill here but good God y’all need to do better !!!! Plenty of time cricket have let me down in an EMERGENCY!!!! Can’t call or text for help !! No service !!! Always 1 BAR !!! Atrocious !!!! I hate it here!!! 

1
J
1 month ago
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brendaM541Extra
asked in Service Features

purchase more hot spot

I've used my hot spot included with my unlimited $60 plan. How do I purchase additional 15gb of hot spot & activate it to use now

2
P
18 days ago
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YWRhodes1969Extra
asked in Service Features

transfer service to another phone

Transfer service to another phone 

1
jdor_Cricket
1 month ago
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cmbs
asked in Service Features

Turbo Hotspot 2

I want to buy a turbo hotspot 2 and a data plan. The choices are1. I’m switching to cricket,2. I need a new number, or3. I’m upgrading my phone. Of course, none of those are accurate so which one do I choose? What does each one mean?Can I add extra hotspot data to my data only plan like I can with my phone’s mobile  hotspot if needed?Can you give instructions for buying and setting up the hotspot beginning to end? That would be very helpful.Is there a way to make my phone and data only plans come due for payment on the same day of the month?Thank you.This page is forcing me to choose a subject but won’t let me choose phones and devices, which is accurate. None of the devices listed is a hotspot so I can’t choose an accurate subject, it’s forcing me to choose something inaccurate. Why don’t you make your website clear? Then I wouldn’t even have to be writing here to get information.   

1
Marlena_Cricket
1 month ago
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jjonboi74Extra
asked in Service Features

how do you activate online storage available with $60

Need to know how to access 150 gb online storage that comes with my $60 plan

1
Marlena_Cricket
1 month ago
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jhalbrook60Paparazzi
asked in Service Features

Email to SMS gateway?

Can someone at Cricket please document here how to send email to their SMS gateway.  I need to send tiny reminders to my phone from my appointment application.  Thank you!

2
J
1 month ago
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chrs12Extra
asked in Rate Plans

Cricket is over

I got a text that my seven year autopay was “removed”. I checked everything related to this on my end and it’s fine. I spent 20 minutes on hold and finally a rep answered. I explained my situation and no response. Then beep beep beep on phone. I will NOT tolerate this!!!Cricket is over!!!!!!!!!!!!!!!!!!!! They won’t even post this

1
Marlena_Cricket
2 months ago
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Kwright601Extra
asked in Rate Plans

phone data apple iphone 13

Since October 6 my Internet has been on and off every single day when I’m not connected to Wi-Fi it does not work. I cannot use my apps nothing that I do with my dad. I’m including my phone calls or messages when I called Cricket which I’ve been calling multiple times they offered to give me a $10 credit.

1
jdor_Cricket
2 months ago
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Be.stillExtra
asked in Service Features

can i receive messages from mexico with an unlimited plan?

can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do? 

1
jdor_Cricket
2 months ago
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ChayalynExtra
asked in Service Features

need new free phone

What do I need in order to get a new free phone 

2
N
2 months ago
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CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
3 months ago
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gsm2688Extra
asked in Service Features

I am not able to file a phone claim via Asurion

I have a cracked phone and I managed to separate my screen from the rest of the phone and can not access anything. I tried filing a claim through Asurion and I was told my information was inaccurate and was not able to file the claim. I’m not sure what to do.

1
jdor_Cricket
3 months ago
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NanaClancyExtra
asked in Service Features

Out of country, Wifi Calling has stopped working.

I have an LG X Charge, so it’s an oldie, but my plan is still active. I need Wifi Calling to be on in order to receive SMS for various verifications. I am not in a country that allows roaming so I unfortunately don’t have the option to use that (can’t afford those charges!). Wifi calling has not been active today and yesterday.I’ve tried resetting my router, airplane mode, resetting my phone, resetting my network settings, making sure I’m on a 2.4ghz wifi connection, changing to a different wifi connection, and taking the sim card out and putting it back in. None of these have worked thus far. Any advice, or knowledge of an outage right now?Edit: Also to note, I did check and my phone is updated. There is nothing new for me to install. Wifi calling was working swimmingly up until yesterday. I’ve been in this country for a few months now.

1
Marlena_Cricket
3 months ago

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