- 106 Topics
- 219 Replies
Brands of Tablets
I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?
Recently switched to Cricket Wireless and I’m on $60 dollar plan. The data is unthrottled and I never get below +25mbps but YouTube buffers and fails above 480p. Netflix loads 1080P just fine, same with Hulu. It’s just YouTube. I have the same version of App on iPad and it’s running on regular AT&T and it loads 1080p just fine. It’s just my cricket iPhone XS. What’s cricket doing to YouTube?
more money taken than what was supposed tobe
I have the affordable connectivity program on my phone. I changed my phone plan and I ran out of data as soon as I added a gig which is 10.00 which I had a balance of 58.67 now after I put ten dollars on my account its showing a balance of 8.00 this is wrong. How can we get it fixed. Phone number 312-282-3790 cricket wireless account.
adding 5g service
I have 3 phones on current plan for $90 a month . If I upgrade my phone on that current plan to 5G and add the 5g plan to it the price goes to $145 a month from the current $90? Is this right ? . I figured maybe it would be $100 a month for all 3 phones on my account . It says I loose discounts on the other 2 phones .
Purposeful ignorance and runaround as I try to unlock my phone and erase Cricket from my life.
Cricket doubled my rate 2 months after I bought their phone. I have been trying to unlock my phone by chat and phone calls for the last 3 months. The website says eligible for unlock in 23 days and never changes. I get endless runaround from chat and phone calls. I am forced to go and speak to someone in person in this pandemic and hope they will help.
I have been a loyal, paying customer for many years. And twice now Cricket has charged me 15 more dollars for being less than a day late. Seriously! Last night I worked late. I was so busy. By the time I got home and unwound I realized I had to pay my bill. So I paid it. I wake up this morning and my phone is suspended and they won’t turn it back on till I pay the $15 reactivation fee because I was TWO hours late. On top of that, the gal I was speaking to was from another country and I told her this is what our country does to good hard-working tax paying people. They allow creditors to be Greedy and it’s the main reason single family, one income families are suffering. This is America! We’re all your dreams can come true… NOT
turbo 2 throttled
HelloI activated my turbo 2 hotspot on the $60 unlimited premium plan so we could watch YouTube on our TV and computer. It was my understanding from the website that it wouldn't be throttled no matter how much data we used. Well at 15gb data used we are now throttled and unable to watch anything through the hotspot. So is it unlimited or not?
Cricket is over
I got a text that my seven year autopay was “removed”. I checked everything related to this on my end and it’s fine. I spent 20 minutes on hold and finally a rep answered. I explained my situation and no response. Then beep beep beep on phone. I will NOT tolerate this!!!Cricket is over!!!!!!!!!!!!!!!!!!!! They won’t even post this
phone data apple iphone 13
Since October 6 my Internet has been on and off every single day when I’m not connected to Wi-Fi it does not work. I cannot use my apps nothing that I do with my dad. I’m including my phone calls or messages when I called Cricket which I’ve been calling multiple times they offered to give me a $10 credit.
Why did Cricket nuke the 5 lines for $100 deal?
I had 5 lines for $100 for years. They decided to raise it by nearly a third to $130/month. Really not a good deal at that price. I can get better deals from other providers for less. Disappointed. Plus I called after receiving the text about this price change and the guy I spoke to said, “it’s not happening, you can ignore that text”. I don’t think they informed their support people that this change was coming.
5 lines for $100 gone
I have been a cricket customer for at least 5 years. All of the time with the 5 lines for $100 dollars. We have kept the same numbers for all of that time to stay grandfathered in. Now they are kicking me off of that plan and raising the price to $130 a month. Does anyone know of anything that can be done.
5 lines for $100 gone because of 3g
I had originally 5 lines. 4 active ones and one sim not in any phone. I was keeping that line for when my kid gets old enough to have a cell phone. Apparently that one sim that was not in any phone was flagged as a 3g unit and was suspended. I was not notified of the suspension until i looked at my bill. Why??? I've talked to a few reps over the phone and some said all I needed to do was reactivate the line and I would keep my old plan 5 lines for $100. And others saying it's to late to change.So was I duped by cricket with this 3g shutdown?
5 lines for $100
I have 5 lines for $100. One member of family wants to port out and go to their own account. Another member of my family want to port in from another carrier and take their place. Can this be done? I don't want to lose the 5x lines for $100 plan... So mainly I want to port out a number, and port another number in to keep the 5x lines for $100Thanks!
Exceptional customer service
I have never experienced anything but poor customer service when dealing with Cricket. Tonight I have a different image of Cricket because of my interaction with Polly (through chat) She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve. She thoroughly explained everything to me and was very personable as well as professional. Polly, if you read this, I want you to know how appreciative I am of your efforts tonight. After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person. To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception. Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket. Regards, Ed McCoy
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