- 101 Topics
- 205 Replies
HelloI activated my turbo 2 hotspot on the $60 unlimited premium plan so we could watch YouTube on our TV and computer. It was my understanding from the website that it wouldn't be throttled no matter how much data we used. Well at 15gb data used we are now throttled and unable to watch anything through the hotspot. So is it unlimited or not?
I got a text that my seven year autopay was “removed”. I checked everything related to this on my end and it’s fine. I spent 20 minutes on hold and finally a rep answered. I explained my situation and no response. Then beep beep beep on phone. I will NOT tolerate this!!!Cricket is over!!!!!!!!!!!!!!!!!!!! They won’t even post this
Since October 6 my Internet has been on and off every single day when I’m not connected to Wi-Fi it does not work. I cannot use my apps nothing that I do with my dad. I’m including my phone calls or messages when I called Cricket which I’ve been calling multiple times they offered to give me a $10 credit.
Recently switched to Cricket Wireless and I’m on $60 dollar plan. The data is unthrottled and I never get below +25mbps but YouTube buffers and fails above 480p. Netflix loads 1080P just fine, same with Hulu. It’s just YouTube. I have the same version of App on iPad and it’s running on regular AT&T and it loads 1080p just fine. It’s just my cricket iPhone XS. What’s cricket doing to YouTube?
I have the affordable connectivity program on my phone. I changed my phone plan and I ran out of data as soon as I added a gig which is 10.00 which I had a balance of 58.67 now after I put ten dollars on my account its showing a balance of 8.00 this is wrong. How can we get it fixed. Phone number 312-282-3790 cricket wireless account.
I had 5 lines for $100 for years. They decided to raise it by nearly a third to $130/month. Really not a good deal at that price. I can get better deals from other providers for less. Disappointed. Plus I called after receiving the text about this price change and the guy I spoke to said, “it’s not happening, you can ignore that text”. I don’t think they informed their support people that this change was coming.
Cricket doubled my rate 2 months after I bought their phone. I have been trying to unlock my phone by chat and phone calls for the last 3 months. The website says eligible for unlock in 23 days and never changes. I get endless runaround from chat and phone calls. I am forced to go and speak to someone in person in this pandemic and hope they will help.
I have been a cricket customer for at least 5 years. All of the time with the 5 lines for $100 dollars. We have kept the same numbers for all of that time to stay grandfathered in. Now they are kicking me off of that plan and raising the price to $130 a month. Does anyone know of anything that can be done.
I had originally 5 lines. 4 active ones and one sim not in any phone. I was keeping that line for when my kid gets old enough to have a cell phone. Apparently that one sim that was not in any phone was flagged as a 3g unit and was suspended. I was not notified of the suspension until i looked at my bill. Why??? I've talked to a few reps over the phone and some said all I needed to do was reactivate the line and I would keep my old plan 5 lines for $100. And others saying it's to late to change.So was I duped by cricket with this 3g shutdown?
I have 5 lines for $100. One member of family wants to port out and go to their own account. Another member of my family want to port in from another carrier and take their place. Can this be done? I don't want to lose the 5x lines for $100 plan... So mainly I want to port out a number, and port another number in to keep the 5x lines for $100Thanks!
I have never experienced anything but poor customer service when dealing with Cricket. Tonight I have a different image of Cricket because of my interaction with Polly (through chat) She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve. She thoroughly explained everything to me and was very personable as well as professional. Polly, if you read this, I want you to know how appreciative I am of your efforts tonight. After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person. To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception. Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket. Regards, Ed McCoy
To whom it may concern,I have been a Cricket Wireless customer for over two and a half years. I was enrolled in the 5 GB plan for $40/mo (with my auto-pay discount, I paid $35/mo). I was enrolled in this plan up until the end of January when I received a text message stating:"Special limited time offer...Get Unlimited data for $10 more/mo. & keep your Auto Pay discount...Come into a store to get Unlimited data & 15GB of Mobile Hotspot for $45..." See photo below for screenshot of text.I decided to take advantage of this promotion and went into the Cricket Wireless store two days later on January 29th to enroll. I showed the person behind the counter the text message and provided the requested information about my account. I verified with them that I would be only paying $45 a month for unlimited data from now on, to which she replied yes but it may take a billing cycle or two to kick in.The following billing cycle and on February 18th, I was charged $50. $5 more than the promot
It started with a text message informing me that I needed to update my phone or I would cancel my number as a mandatory treaty (the "mandatory" comes from my subjective dislike now).Of course, I did as required by the short message and updated my mobile phone with the help of online customer service. Everything went well until a few days later when I still didn't receive my mobile phone, I checked my email and found that there was something wrong with the address.(Considering I copy and paste every time, I find it hard to believe I sent it to the wrong address)That's when things got out of hand.I used tracking mail and was told that the phone I ordered had been returned.I first contacted the customer service person online again. I don't know what he understood, but he just repeatedly told me that a person can only do one free update, so he can't help me or something like that.Then I went to the store and was told to do it online.So I returned to the network customer service, the second
I have a mr1100 netgear nighthawk hotspot that I had trouble activating due to wrong Apn.. it works fine but when I tried to upgrade to a mr5100…5g nighthawk it doesn’t work at all…I’ve tried Apn change to 4/4 but no help….anyone successfully using a mr5100.?.?
So I just opened a new line with cricket and they made me start with the $60 unlimited plan. I want to switch over to the $40 10GB plan but I’m not sure if I’ll lose out on my hotspot and HBO Max since I already paid for this month. Should I switch over to the $40 plan a couple days before my bill cycle? Or can I do it today and still have the benefits on my account until next month.
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