Rate Plans

  • 106 Topics
  • 219 Replies

106 Topics

J
JulianWhittanPaparazzi
asked in Rate Plans

Protecting women rights

Hi, I am engaged in sociological research, I am interested in the topic of protecting women rights, I collect data and questions for future activities and development of the topic. Write your thoughts.

2
G
1 day ago
T
TeddyBearPaparazzi
asked in Rate Plans

Moving to a different city

My family and I are planning a move. Do you know reliable companies that transport things?

4
stefanheisles
2 days ago
A
AjugaExtra
asked in Rate Plans

Brands of Tablets

I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?

0
A
3 days ago
C
Carolynmoser13Extra
asked in Rate Plans

upgrades

I upgraded my account to the unlimited account and I still have no Hotspot what do I do 

0
C
4 days ago
V
vincevm25Extra
posted in Rate Plans

HD Video

Recently switched to Cricket Wireless and I’m on $60 dollar plan. The data is unthrottled and I never get below +25mbps but YouTube buffers and fails above 480p. Netflix loads 1080P just fine, same with Hulu. It’s just YouTube. I have the same version of App on iPad and it’s running on regular AT&T and it loads 1080p just fine. It’s just my cricket iPhone XS. What’s cricket doing to YouTube?

6
D
7 days ago
Y
Yusheica2020Extra
asked in Rate Plans

more money taken than what was supposed tobe

I have the affordable connectivity program on my phone. I changed my phone plan and I ran out of data as soon as I added a gig which is 10.00 which I had a balance of 58.67 now after I put ten dollars on my account its showing a balance of 8.00 this is wrong. How can we get it fixed. Phone number 312-282-3790 cricket wireless account.

2
F
12 days ago
S
Smith10210Paparazzi
asked in Rate Plans

adding 5g service

I have 3 phones on current plan for $90 a month . If I upgrade my phone on that current plan to 5G and add the 5g plan to it the price goes to $145 a month from the current $90? Is this right ? . I figured maybe it would be $100 a month for all 3 phones on my account . It says I loose discounts on the other 2 phones .

3
A
25 days ago
A
anderson.kellyPaparazzi
posted in Rate Plans

Purposeful ignorance and runaround as I try to unlock my phone and erase Cricket from my life.

Cricket doubled my rate 2 months after I bought their phone.  I have been trying to unlock my phone by chat and phone calls for the last 3 months.  The website says eligible for unlock in 23 days and never changes.  I get endless runaround from chat and phone calls.  I am forced to go and speak to someone in person in this pandemic and hope they will help.  

3
P
1 month ago
N
NBrakalovExtra
posted in Rate Plans

Switching to 5G from LTE

I recently switched to the Unlimited + hotspot and 5G plan from the regular Unlimited plan. It still hasn't switched my service to the 5G. How long does it take for my service to go from the LTE to 5G? 

3
P
1 month ago
M
MzzrossiPaparazzi
asked in Rate Plans

loyalty

I have been a loyal, paying customer for many years. And twice now Cricket has charged me 15 more dollars for being less than a day late. Seriously! Last night I worked late. I was so busy. By the time I got home and unwound I realized I had to pay my bill.  So I paid it. I wake up this  morning and my phone is suspended and they won’t turn it back on till I pay the $15 reactivation fee because I was TWO hours late. On top of that, the gal I was speaking to was from another country and I told her this is what our country does to good hard-working tax paying people. They allow creditors to be  Greedy and it’s the main reason single family, one income families are suffering. This is America! We’re all your dreams can come true… NOT 

2
M
1 month ago
T
TomPaparazzi
asked in Rate Plans

I am confused

So if I am on the max unlimited plan why is it that you are throttling my data when it says you will not do that I am very confused and upset this seems to me like a breach of contract

3
T
2 months ago
M
MisterBusterExtra
asked in Rate Plans

How long to pay off phone

If I'm switching to Cricket as a new customer, there are phone discounts available with the $60/month plan. How long would I need to keep this plan before the phone is paid off?

1
C
3 months ago
V
Ver66Reb68Loc93Paparazzi
asked in Rate Plans

turbo 2 throttled

HelloI activated my turbo 2 hotspot on the $60 unlimited premium plan so we could watch YouTube on our TV and computer. It was my understanding from the website that it wouldn't be throttled no matter how much data we used. Well at 15gb data used we are now throttled and unable to watch anything through the hotspot. So is it unlimited or not?

2
V
4 months ago
C
cmbs
asked in Rate Plans

I need more than 100gb on my data only plan

I live alone and still need more than 100gb on the data only plan. Everyone else must need even more. You need to offer plans with more data.

1
C
4 months ago
C
chrs12Extra
asked in Rate Plans

Cricket is over

I got a text that my seven year autopay was “removed”. I checked everything related to this on my end and it’s fine. I spent 20 minutes on hold and finally a rep answered. I explained my situation and no response. Then beep beep beep on phone. I will NOT tolerate this!!!Cricket is over!!!!!!!!!!!!!!!!!!!! They won’t even post this

1
Marlena_Cricket
5 months ago
K
Kwright601Extra
asked in Rate Plans

phone data apple iphone 13

Since October 6 my Internet has been on and off every single day when I’m not connected to Wi-Fi it does not work. I cannot use my apps nothing that I do with my dad. I’m including my phone calls or messages when I called Cricket which I’ve been calling multiple times they offered to give me a $10 credit.

1
jdor_Cricket
6 months ago
I
iosman000Extra
asked in Rate Plans

Can you look at Call or text logs for active lines?.

Hello, I was looking to see if anyone knew if there was a way to pull up a call or text log for lines on your account what does anyone know if support can do it? thanksiosman

12
P
7 months ago
live_poor
live_poorA-List Star
asked in Rate Plans

Why did Cricket nuke the 5 lines for $100 deal?

I had 5 lines for $100 for years. They decided to raise it by nearly a third to $130/month. Really not a good deal at that price. I can get better deals from other providers for less. Disappointed. Plus I called after receiving the text about this price change and the guy I spoke to said, “it’s not happening, you can ignore that text”.  I don’t think they informed their support people that this change was coming. 

2
live_poor
9 months ago
S
shadams81Extra
asked in Rate Plans

Tablets

I have 2 lines of unlimited service for $80 and I want to add my tablet to my account. How much is it to add the tablet. Also who has the service for their tablet and how do you like it. Thanks 

1
C
9 months ago
K
klvngnnPaparazzi
asked in Rate Plans

Is Cricket rolling off grandfather plans?

Just got a text that cricket is bumping me off the $100 for 5 lines plan to a $130 for 5 lines plan for my next payment cycle 7/21.Is this the case for everyone?

2
live_poor
9 months ago
L
lkeithtPaparazzi
asked in Rate Plans

5 lines for $100 gone

I have been a cricket customer for at least 5 years. All of the time with the 5 lines for $100 dollars. We have kept the same numbers for all of that time to stay grandfathered in. Now they are kicking me off of that plan and raising the price to $130 a month. Does anyone know of anything that can be done.

2
live_poor
9 months ago
J
Jay698vStuntman
asked in Rate Plans

5 lines for $100 gone because of 3g

I had originally 5 lines. 4 active ones and one sim not in any phone. I was keeping that line for when my kid gets old enough to have a cell phone. Apparently that one sim that was not in any phone was flagged as a 3g unit and was suspended. I was not notified of the suspension until i looked at my bill.   Why??? I've talked to a few reps over the phone and some said all I needed to do was reactivate the line and I would keep my old plan 5 lines for $100. And others saying it's to late to change.So was I duped by cricket with this 3g shutdown?

9
live_poor
9 months ago
B
brianmacExtra
posted in Rate Plans

5 lines for $100

I have 5 lines for $100. One member of family wants to port out and go to their own account. Another member of my family want to port in from another carrier and take their place. Can this be done? I don't want to lose the 5x lines for $100 plan... So mainly I want to port out a number, and port another number in to keep the 5x lines for $100Thanks!

2
live_poor
9 months ago
L
LuigiMarioExtra
asked in Rate Plans

Data speeds across plans?

So I’m just wondering should the data speeds across the plans say $60 compared to the $40 should it be the same on the lower tier plan? I need to save money.

1
C
10 months ago
D
Daboyz12Extra
asked in Rate Plans

Exceptional customer service

I have never experienced anything but poor customer service when dealing with Cricket.  Tonight I have a different image of Cricket because of my interaction with Polly (through chat) She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve.  She thoroughly explained everything to me and was very personable as well as professional.   Polly, if you read this, I want you to know how appreciative I am of your efforts tonight.  After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person. To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception.  Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket. Regards, Ed McCoy

1
D
10 months ago

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