5Kbps data speed after allowance?!

  • 4 December 2018
  • 3 replies
  • 59 views
D
I was just reading the details of the 5 GB plan and I noticed it now states:

"5 GB high-speed data with speeds up to 4G LTE; reduced to 5 Kbps after allowance is used"

Wow! That is ridiculously slow. When did this change from 128 kbps? Is the 5 kpbs a typo?

3 replies

Grod_Cricket
Userlevel 4

@DeVo35  Thank you for visiting and posting on the Cricket Community Forum and bringing this to our attention. I checked the data plan it self and the fine print at the bottom of our website and it states " For other plans with high-speed data allowances, speeds will be reduced to 128Kbps max if you exceed your plan's monthly data allowance. Actual speed varies by device and location. For more information on Cricket's mobile broadband service, visit Mobile Broadband Information." Can you send us a link where you are seeing the kps?

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Grod_Cricket
Userlevel 4

@DeVo35 Thanks for the heads up! We will make sure to forward this over to the right department. Looks like there is a typo in the system, it should be 128kbs and not 5 kbs.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
D

Apparently, I can only access the information when I am logged into my account.  However, here is a direct copy/paste:

 

 

 

Heads Up: When you change your plan or add a line, your discounts may change.  See available savings >

Auto Pay credit not available with Group Save/multi-line or select promotional offers

5 GB Plan Includes:
  • 5 GB high-speed data with speeds up to 4G LTE; reduced to 5 Kbps after allowance is used
  • Unlimited calls, texts and picture messages across the U.S.
Compatible Add-On Features:
  • Cricket Protect
  • Add 1 GB High-Speed Data
  • All international features
  • Deezer music

 

 

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