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Can you look at Call or text logs for active lines?.

  • 17 November 2019
  • 9 replies
  • 23668 views

Hello,

 

I was looking to see if anyone knew if there was a way to pull up a call or text log for lines on your account what does anyone know if support can do it?

 

thanks

iosman

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Best answer by James_Cricket 22 November 2019, 20:15

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Hello @iosman000! Welcome to our Cricket Community Forum and thank you for your post. In order to get the phone records for your service, you will need to send us a subpoena asking for the call records. You can fax it over to (888) 938-4715 or call our center for records at 1-800-635-6840. Unfortunately, we do not keep text message records. Hopefully, this answers your question. 

So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this???
This is exactly what I’m trying to figure out! I don’t see anymore reply’s after u explained we only wanna see who our children are calling & texting & when. Did anyone ever figure this out? I know I used to be able to Look at them on the cricket web site but not on the app years ago but I don’t see anything exempt data logs on there now.

no

Yeah this is dumb. I also switched carrier now they telling me I cant see my records either. I'm about to just switch back to other carrier and pay afew bucks more it's worth it
Trying get phone and txt records
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the only way I know to do that is to actually have the phone in your hands and go to call logs and texts.   it is a bit unusual for them (cricket) not to allow the account holder to access the information as I have done the same thing with other carriers with no problem

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I agree I want to switch now too. Most all companies allow you to see your call history list. I have a child that has a line as a privilege, but there are rules.....but if I can't see his call history then the "rules" go out the window.....very frustrating!!! I pay for this service and can't see the call history on my account. I'll be searching for a new phone company unfortunately.... 😒😒

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I agree I want to switch now too. Most all companies allow you to see your call history list. I have a child that has a line as a privilege, but there are rules.....but if I can't see his call history then the "rules" go out the window.....very frustrating!!! I pay for this service and can't see the call history on my account. I'll be searching for a new phone company unfortunately.... 😒😒

the only way I know to do that is to actually have the phone in your hands and go to call logs and texts.   it is a bit unusual for them (cricket) not to allow the account holder to access the information as I have done the same thing with other carriers with no problem

PHILBOB-- Looking at the call history on the phone does no good when your dealing with kids that are trying to hide stuff.. all they have to do is determine the calls and the calls are gone and no longer viewable. I wish that would work, but kids are mischievous 

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