Question

Data Throttling using Optimization feature

  • 24 September 2021
  • 2 replies
  • 196 views

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I have not been able to access data in the smallest amount in over a month, in any location. A cricket customer care representative has just confirmed with me that a Data Optimization feature has been added to my line. This feature drastically slows data connection, so much that regular emails are inaccessible and the only data consumed is that of applications running in the background. I’m a former employee of Verizon Wireless and am quite familiar with the fact that this is not allowed.

Customers are being told that Cricket Wireless does not throttle data, which is incorrect. The representative communicated that this feature may only be removed from $40/month plans and lower, but not unlimited data plans. To promote “unlimited data” whilst secretly restricting it, is false advertisement to consumers, and all should be aware that what they are purchasing is not what was initially presented at point of sale. Furthermore, Cricket Wireless will not refund monies paid for the service if you are to port your number out to a carrier that’s free of data limitation. Theft. 


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@bellache 

 

Thanks so much for commenting! For all data usage, Cricket may temporarily slow data speeds if the network is busy. This means all Cricket rate plans. We do offer Congestion Management for individual customers on the Unlimited plans when they subscribe to Cricket's service. For information on Congestion Management, visit www.cricketwireless.com/mobilebroadband.

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Over the life of a smartphone, the cost of a cellular data plan can easily exceed the cost of the device itself. On Android 7.0 (API level 24) and higher, users can enable Data Saver on a device-wide basis in order to optimize their device's data usage, and use less data. This ability is especially useful when roaming, near the end of the billing cycle, or for a small prepaid data pack.

When a user enables Data Saver in settings and the device is on a metered network, the system blocks background data usage and signals apps to use less data in the foreground wherever possible. Users can allow specific apps to use background metered data usage even when Data Saver is turned on.

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