I have not been able to access data in the smallest amount in over a month, in any location. A cricket customer care representative has just confirmed with me that a Data Optimization feature has been added to my line. This feature drastically slows data connection, so much that regular emails are inaccessible and the only data consumed is that of applications running in the background. I’m a former employee of Verizon Wireless and am quite familiar with the fact that this is not allowed.
Customers are being told that Cricket Wireless does not throttle data, which is incorrect. The representative communicated that this feature may only be removed from $40/month plans and lower, but not unlimited data plans. To promote “unlimited data” whilst secretly restricting it, is false advertisement to consumers, and all should be aware that what they are purchasing is not what was initially presented at point of sale. Furthermore, Cricket Wireless will not refund monies paid for the service if you are to port your number out to a carrier that’s free of data limitation. Theft.
