Error Message When Trying To Change Plan

  • 7 February 2022
  • 1 reply


I have the 10gb plan, I went to my account and tried to change it to the 5gb plan to start on my next billing cycle but I keep getting “Our bad! For assistance, please chat or call Customer Support” error message. How can I fix this?


Best answer by jdor_Cricket 8 February 2022, 18:18

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Userlevel 4
Badge +4

Hi @hippieelmo 

Thanks for reaching out to us on the Cricket (Community) Forum! In order to assist you further, we'll need to continue this chat via private message. Please send me a private message with the name on your account, your wireless number, and the details of your issue. This information will help guide us towards a quicker resolution.