I have never experienced anything but poor customer service when dealing with Cricket. Tonight I have a different image of Cricket because of my interaction with Polly (through chat)
She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve. She thoroughly explained everything to me and was very personable as well as professional.
Polly, if you read this, I want you to know how appreciative I am of your efforts tonight. After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person.
To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception. Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket.
Best answer by ds329aView original