Exceptional customer service

  • 15 July 2022
  • 1 reply


I have never experienced anything but poor customer service when dealing with Cricket.  Tonight I have a different image of Cricket because of my interaction with Polly (through chat) 

She acknowledged my loyalty as a customer and fully understood what I was wanting to achieve.  She thoroughly explained everything to me and was very personable as well as professional.  

Polly, if you read this, I want you to know how appreciative I am of your efforts tonight.  After finding out my payment was magically going up $30, you at least softened the shock with Are a sweet person.


To Cricket Management - you have ways to go before I can give you a thumbs up on great customer service, but having genuine associates such as Polly, is a great start on changing the negative perception.  Please read the transcript, and just know that I have brought you much business over the years, and I need reasons to continue you talk up Cricket.



Ed McCoy


Best answer by ds329a 16 July 2022, 00:16

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Hi @Daboyz12! We want to thank you for taking the time to provide us your valuable feedback! We are glad to hear you were assisted and provided with exceptional service. We here at Cricket welcome our customers feedback as we look for ways to improve the products and services we provide to our customers. We will be share to share this information with our leadership team. We thank you for being the best part of #CricketNation💚