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Purposeful ignorance and runaround as I try to unlock my phone and erase Cricket from my life.

  • 24 January 2021
  • 1 reply
  • 90 views
A

Cricket doubled my rate 2 months after I bought their phone.  I have been trying to unlock my phone by chat and phone calls for the last 3 months.  The website says eligible for unlock in 23 days and never changes.  I get endless runaround from chat and phone calls.  I am forced to go and speak to someone in person in this pandemic and hope they will help.  

1 reply

jdor
Userlevel 3

Hi @anderson.kelly Thanks for posting. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with your wireless number, name on the account, and IMEI.

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