Samsung Phones

  • 392 Topics
  • 1,034 Replies

392 Topics

E
EsmeraldaOrozcoExtra
asked in Samsung Phones

My Sisters Phone won't turn on any more

My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

9
J
1 hour ago
O
obadaveil82Extra
asked in Samsung Phones

Game Optimizer Overloading System

HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.

18
M
23 hours ago
R
RSBExtra
asked in Samsung Phones

my Samsung 14 5 g wont charge

Ive had the phone for three months now and has recently not been wanting to charge, Ive tried different outlets and charging cables but still wont charge 

1
D
1 day ago
W
Walrus667531Stuntman
asked in Samsung Phones

5G broken since last week

I have an S20FE.  It has never had a problem on cricket.  Will use 5G and 4GLTE very regularly.  A Samsung update was pushed out last week.  The May update.  Now ever since the update I have noticed that data connection always only says 4GLTE.  It may try a 5G connection for mere seconds, then hops off back to 4GLTE.  I have reset my network connections.  I have reset my APN to default.  Makes no difference.  I called cricket this morning to try to explain what's happening.  They said since my LTE works, I just need to be happy with that.  They didn't want to admit to any problem.  Either they know what's happening or they are under the impression I don't know what I'm talking about.I'm not happy with that.  My phone worked fine before this update.  I need an advanced cricket tech to help me out with this.  

2
J
1 day ago
M
mayfieldExtra
asked in Samsung Phones

sim card

Does replacing an old sim card (white) with a new one (green) improve the performance of my phone? Thanks

4
D
1 day ago
Oopsdididitagain
Oopsdididitagain
asked in Samsung Phones

network connectivity issues?!

About a week ago I upgraded my plan to the 60$  unlimited + hotspot buy I csnt get my hotspot to work! I have a Samsung  Galaxy A53 5G I've tried everything from hotspot troubleshooting for my device, I tried the chat in the cricket app n I've read all the articles as well as all the questions n answers on here! Can anyone help me please ? Also how do you do the update on my phone with no wifi?

3
jdor_Cricket
6 days ago
E
enriquejpExtra
asked in Samsung Phones

Bought upgraded phone on cricketwireless.com Is it locked to Cricket?

I have three lines on my Cricket account. I upgraded the phone on one of the lines. I have always bought unlocked phones outside of Cricket. This is my first time buying a phone from Cricket.Is the phone I bought from Cricket locked to Cricket?Thanks,Enrique

2
jdor_Cricket
6 days ago
L
lowase18Stuntman
asked in Samsung Phones

Online Lottery Result

Hey there!I am Thomas Mills and I am the new in lottery. I have a Samsung S20 ultra and I Don’t Know how to check online lottery result. Anybody tell meThanks for helping me.Thanks

4
M
9 days ago
M
mobileuserPaparazzi
asked in Samsung Phones

Double billed for phone purchased on cricketwireless.com, then phone blacklisted

TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store.  I disputed one of the two charges allowing one of the charges to go through and paying Cricket.  About a month later my phone suddenly stopped working with no indication why.  Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away.  Which I was having none of.  Phone began working Sunday night and all day Monday without me coughing up another $25.  Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl

5
I
9 days ago
S
Shellbee22Extra
asked in Samsung Phones

pictures not sending

Hello I got this text today from kricket:Cricket here! We are sorry but your text message failed. Your destination is not supported from your current location.Now I can't send pictures to an iPhone and my phone created a new thread without the +1 for an existing contact. I tried to send a pic to another samsung via text to see if that goes through but it also didn't send. Is anyone else experiencing the same issue?? I have a samsung galaxy s21 got it last year. Have never had any issues with this phone or with kricket in the past. 

1
D
9 days ago
D
DevinHootenExtra
asked in Samsung Phones

Samsung Galaxy A52 Message issue

I was having a conversation through messages and I started receiving the texts from a unsaved contact of the same number that I was having a conversation with. I cannot send messages through the new thread. And I cannot receive from the old one. They can still see the texts i send. But I have to switch back and forth just to text them

1
I
10 days ago
C
CavalierChantalExtra
asked in Samsung Phones

Galaxy Note J7 ringtone settings?

Hello friendsI have a question, do I want to change the ringtone of all contacts in my contact book? Who knows how to handle it.Thank you very much 

4
B
10 days ago
D
daddog47Paparazzi
asked in Samsung Phones

voicemail not working

Called customer service, they reset my voicemail. Talked to char, r & r sim card. Nothing works. Callers get busy signal and can't leave messages if I don't answer. If I call my phone, using my phone, I can get to leave message, and it shows up on visual voicemail. 

6
G
10 days ago
M
Maxhood95Paparazzi
asked in Samsung Phones

Import ringtone?

 Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.

6
M
10 days ago
C
Croyal85Extra
asked in Samsung Phones

wifi calling

The Wi-Fi calling feature doesn't work no matter how many times I try it.. I've done everything I could think of in hopes that it would finally work but No luck!What must I do? 

1
jdor_Cricket
11 days ago
A
ahgiridhExtra
asked in Samsung Phones

Unlock in a foreign country

Hi all, I forgot to unlock my phone prior to traveling. I’m currently in Europe with a new sim card and I’m unable to login to the app to retrieve my code. I have an Galaxy A32 5G that meets all the requirements for unlocking. is there anyway to unlock my phone?

1
J
13 days ago
J
jwdutcherExtra
asked in Samsung Phones

Suspended Line

My phone broke, and I put the sim into a Samsung Galaxy 9+. It seems this phone isn't supported, and they suspended my line. Is there a way to unsuspend this line right now?

1
J
14 days ago
I
IndigoUndergrouExtra
posted in Samsung Phones

The s20+ Missing One 3G Band

The s20+ I’m looking to buy and bring to cricket is missing one of the 3G bands that cricket uses. Is this an issue or will it work fine?

3
J
15 days ago
P
preciouslilmom75Extra
asked in Samsung Phones

change phone number due to harassment

I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet.  He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?

10
J
17 days ago
R
rdalepaPaparazzi
asked in Samsung Phones

5G on Galaxy A23

Just activated my Galaxy A23.  I'd like to disable 5g use.  There doesn't seem to be any way of doing this.  Also.. is there a way to determine what type of network I'm currently using?  Thanks.

2
R
21 days ago
J
jn2739Extra
asked in Samsung Phones

Microphone Not Working After Phone Update

After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.

3
L
23 days ago
A
adamxxxxPaparazzi
asked in Samsung Phones

SAMSUNG S23+ doesn't work

I just purchased a samsung s23+ unlocked. When I insert the Cricket simcard, it worked for about 2 mins during which I can browse internet and make phone calls. After that 2 minites, it stop working. I can see the signal is full, I can see the 4g sign and data is flowing. Just couldn’t browse the internet or making phone calls anymore. Then I received a message saying my phone is not HD Voice compatible.I have been using s21 for 2 years on the cricket. I believe this newest samsung model s23+ also have the technology built in to support the cricket card. Could someone help me here.   

3
D
23 days ago
C
Coolbeauty42Extra
asked in Samsung Phones

Can I use a Samsung Z flip 4

I want to purchase an unlocked Samsung Z flip 4. Will it work with my Cricket account? Do I have to change carriers.

2
C
25 days ago
4
4094445728aExtra
asked in Samsung Phones

Phone doing crazy stuff

Hi!Ok so my phone has been doing these weird things for some time now. Not every single day, but almost everyday. And I own a cleaning service and I have to have my phone at all times. I'm scared eventually it's going to crash and I'm going to lose all of my information that is stored on it. It has no scratches it has no dents it's never been wet there's nothing wrong with it I take good care of my phone. But sometimes the screen will just start jumping.. and once it begins doing that then it just goes on its own if I'm in the middle of a text or sending an email it'll just start typing letters it'll hit the send button it'll open multiple apps just real quick Bam Bam Bam at one time.. it'll start taking pictures by itself in the middle of all this but anyway I'm scared I'm just going to lose all my personal and business information if somebody could please help me I do have the cricket protect program that I pay for $8 a month

4
B
26 days ago
K
KingDrePrimeExtra
asked in Samsung Phones

network unlock for samsung a13

Please help me unlock this a13 I bought from a friend

2
D
1 month ago

Badge winners

Show all badges
Terms & ConditionsCookie settings