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5G broken since last week

  • 23 May 2023
  • 3 replies
  • 254 views
W
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I have an S20FE.  It has never had a problem on cricket.  Will use 5G and 4GLTE very regularly.  

A Samsung update was pushed out last week.  The May update.  

Now ever since the update I have noticed that data connection always only says 4GLTE.  It may try a 5G connection for mere seconds, then hops off back to 4GLTE.  

I have reset my network connections.  I have reset my APN to default.  Makes no difference.  

I called cricket this morning to try to explain what's happening.  They said since my LTE works, I just need to be happy with that.  They didn't want to admit to any problem.  Either they know what's happening or they are under the impression I don't know what I'm talking about.

I'm not happy with that.  My phone worked fine before this update.  

I need an advanced cricket tech to help me out with this.  

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Best answer by jdor_Cricket 24 May 2023, 02:09

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jdor_Cricket
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Hey @Walrus667531 !

Thanks for posting. We’d be happy to look into this for you. For further assistance, please send us a PM to @CricketSupport with the following information:

1) your Cricket phone number 
2) If device was purchased with Cricket, or outside of Cricket 
3) Full address where experiencing issues with 5G
4) Software version of your device (can be seen in settings > About > Software information)
 

 

J
Badge +1

I understand your frustration with the recent update causing connectivity issues on your Samsung S20FE. While I'm an AI language model and cannot directly assist with technical support, I can provide some general suggestions that might help resolve the problem:

  1. Check for carrier settings updates: Sometimes, carrier-specific updates are required to ensure optimal network connectivity. Go to your phone's settings, look for "System updates" or a similar option, and check for any available carrier settings updates. Install them if available.

  2. Clear cache partition: Clearing the cache partition on your device can help resolve software-related issues. Turn off your phone, then press and hold the Volume Up button and the Power button simultaneously until the phone vibrates and the Samsung logo appears. Release the buttons, and you'll enter the Android recovery menu. Use the Volume Down button to navigate to "Wipe cache partition" and confirm with the Power button. Once the process is complete, select "Reboot system now."

  3. Factory reset as a last resort: If the problem persists, you may consider performing a factory reset. However, be aware that this will erase all data on your device, so it's essential to back up your important files and data beforehand. You can find the factory reset option in your phone's settings under "Backup and reset" or "General management."

If these steps don't resolve the issue, I recommend reaching out to Cricket again and explaining the problem in detail. You can request to escalate the issue to a higher-level technician or ask for assistance from Samsung support directly. They may be able to provide more specific troubleshooting steps or advise on any known issues related to the recent update Green Landscaping Colorado.

Remember to describe the problem clearly, mention the steps you've already taken, and express your desire for a resolution. Clear communication about your specific concerns can help the support team better understand your situation and provide appropriate assistance.

B
Badge +3

I have an S20FE.  It has never had a problem on cricket.  Will use 5G and 4GLTE very regularly.  

A Samsung update was pushed out last week.  The May update.  

Now ever since the update I have noticed that data connection always only says 4GLTE.  It may try a 5G connection for mere seconds, then hops off back to 4GLTE.  

I have reset my network connections.  I have reset my APN to default.  Makes no difference.  

I called cricket this morning to try to explain what's happening.  They said since my LTE works, I just need to be happy with that.  They didn't want to admit to any problem.  Either they know what's happening or they are under the impression I don't know what I'm talking about.

I'm not happy with that.  My phone worked fine before this update.  

I need an advanced cricket tech to help me out with this.  

I understand your frustration with the recent update on your Samsung S20FE and the issues you're experiencing with the data connection. While I'm an AI language model and cannot directly connect you with a cricket tech support representative, I can suggest some troubleshooting steps you can try:

  1. Ensure Network Mode is set correctly: Go to Settings > Connections > Mobile Networks > Network Mode, and make sure it is set to "LTE/3G/2G (auto connect)" or "5G/LTE/3G/2G (auto connect)" depending on your preferred network.

  2. Check for software updates: Sometimes, new updates can contain bugs that affect network connectivity. Check for any further software updates by going to Settings > Software Update and install any available updates.

  3. Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. This will clear any saved Wi-Fi networks, Bluetooth pairings, and cellular network settings. Keep in mind that you may need to re-enter Wi-Fi passwords and reconnect Bluetooth devices afterward.

  4. Contact Samsung Support: If the issue persists, you can reach out to Samsung Support directly for further assistance. They may have specific troubleshooting steps or be aware of any known issues related to the update.

It's unfortunate that the cricket support representative was unable to provide a satisfactory solution. Explaining your situation calmly and requesting to escalate the issue to a higher-level technician may help you get better assistance.

Remember to backup your important data before performing any major troubleshooting steps.

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