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A51 5G battery suddenly draining after overnight update

  • 29 March 2023
  • 1 reply
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Yesterday morning I awoke and found my Samsung A51 5G off due to a dead battery, which was unusual since it was around 40% the night before and had not been used. I plugged it in for enough minutes to turn it on, and when it did come on it went through the “finishing update / optimizing apps” screens. So I figured it had updated overnight and that somehow had drained the battery.

 

This morning, again, my phone was off due to a dead battery. 

 

I have not installed any new apps or changed how I am using it. Battery seems to still charge well.

 

Anyone else suddenly having this issue, possibly after a software update?

 

Thanks,

JCHP

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Best answer by CD_Cricket 30 March 2023, 01:35

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Hello @jchammerpants. We’re sorry to hear you're experiencing issues with your device. We do offer a 1-Year Manufacturer Warranty on all of our new devices. To make a warranty claim visit the link below and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

https://warranty.cricketwireless.com

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