Welcome @ochoas100! If you're looking to get help from the forum members or Cricket I would recommend providing as much information as possible (without including your personal info). This issue sounds like something more for actual technical support rather than a community forum. Cricket admins on here typically direct people to private message them on their Facebook and twitter accounts. I would try that.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.