Question

Can Text but not talk, phone is on the white list, but somehow not compatible

  • 23 June 2022
  • 3 replies
  • 327 views

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The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?

--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such.  My phone is on Cricket’s “white list” as compatible.  Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????

I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.”   Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work.  He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card.  

Surprise!  The phone texts but doesn’t call.  You can’t turn “on” LTE as so many google articles try and tell you to. It has been removed from these phones for some reason.  How do I know which unlocked phones I can use/ purchase if those on the list are a 50/50 shot? 

I spoke with a supervisor who worked to try and get Samsung to approve my phone, as it is on the list. Samsung won’t do it.  So the ultimate conclusion is, it’s a toss up if you want to buy a phone outside of cricket.  This was one BIG advantage to being with Cricket before.  You could buy a used phone for half the cost or less and use it on the Cricket network.  Now, even if the unlocked phone is “on the list” it may or may not work. Is there a better solution Cricket can come up with? 


3 replies

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What Phone do you have?

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