Cricket forcing existing customers to purchase phones from them.

  • 29 March 2021
  • 6 replies

I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame,  because that is going to force me to do business with a different wireless network. 

6 replies

Userlevel 3



We would like to look into this for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.

I have contacted the Cricket support team and have provided them with the IMEI number on my new device. They tell. Me that it is not compatible with their network. But, the same phone is available to purchase through the Cricket website and Samsung tells me that the phone contains the latest technology and Cricket should be able to activate it on their network. This leads me to believe that Cricket is trying to force me to purchase a phone through them. Which I am unwilling to do.

I would like for a senior member of Cricket management to reach out to me to resolve this issue. Otherwise, I will be forced to take my business elsewhere. 

I am having the same issue….I am so beyond sick over this mess….now I am trying to go back to my old phone that was FINE up to I tried to move to the new phone...just long enough for me to either purchase a new phone or figure out what to do about the one I bought and now they will NOT turn it on either…..even though it was FINE and compatible till now…...I wish you the best of luck….

Hello @Lmccol8122 and @AngerSouthernChick, try reaching out to customer support on Facebook or Twitter. They are very responsive on there!

I did reach out to them. They created a ticker and investigated. Just to cone back and tell me that my new, unlocked, Samsung phone, that I bought from Samsung, is not supported on their network. Which caused my to move my cell service to Google Fi.

I also reached out to be told the same thing as Lmccol8122.  I begged them to please turn my phone that I just bought last year that worked just fine until Tuesday when I tried to move to the NEW phone I least till I could figure out how to return the new phone or figure out how to come up with the money to purchase a new phone.  They refused. I even explained that my phone is not only my personal phone but it is also the phone to my non-profit that I run in my community that is a food bank, clothing closet, and many other emergencies services and my number is the number that other agencies, first responders and people call to receive help from my group and again they said there wasn’t anything they could but to turn off my service till I purchased a phone preferably from them. They would give me a special upgrade price which is a whole $20 off.  If they are forcing you to purchase a new phone then loyal customers should get the new customer price for actually being loyal customers but again I don’t think they simply care. So for how many days it takes for me to purchase a new phone I pray there are no house fires, no homeless people need clothing and no families are starving because Cricket decided to suspend my phone rather than just turn it on for a few more days till I could figure out how to fix a problem I shouldn’t even have to fix, to begin with.  I am so frustrated...