Question

Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location.

  • 15 August 2021
  • 1 reply
  • 85 views

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I have a samsung galaxy s8 and have been on cricket network for 8 years.  It has the latest security upgrades from Google/Samsung.   I bought an iphone Xr  for a family member last week on Total Wireless (Verizon network).  I cannot send a text to her.  Each time it says “Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location”. I also cannot call her.  It says “ Sorry, we could not connect your call. Please check the number.“ However she is able to call and text me without issues.  I contacted cricket and they said my phone is OK.  I contacted total wireless and said it must be my phone. 

I do not have any problems calling/texting coworkers with verizon/iphones.  

Any suggestions?


1 reply

Userlevel 3
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Hi @Jp1789 

Our support team would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account for further assistance.

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