I have a samsung galaxy s8 and have been on cricket network for 8 years. It has the latest security upgrades from Google/Samsung. I bought an iphone Xr for a family member last week on Total Wireless (Verizon network). I cannot send a text to her. Each time it says “Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location”. I also cannot call her. It says “ Sorry, we could not connect your call. Please check the number.“ However she is able to call and text me without issues. I contacted cricket and they said my phone is OK. I contacted total wireless and said it must be my phone.
I do not have any problems calling/texting coworkers with verizon/iphones.
Our support team would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account for further assistance.
Text failed not supported from location. Why is this happening.