cricket phone is stuck in boot loop!

Question

This phone had been active and functional for over 6 months. After leaving it plugged in for the day while I was gone, I came back to it being messed up!

It will NOT turn on-it's stuck in a boot loop(flashes beginning white cricket screen, then goes black, and repeats.)

When I press power button for a second, it says it has 77%; but when I try to start it up (both by holding power button, and/or by the various ways of rebooting it via power and volume buttons), it flashes a screen showing the battery as dead, and needs to be plugged in. BUT refuses to acknowledge being plugged in.

BTW-when I try to get to the menu by holding power and volume key, no menu will pop up- (except a screen indicating it needs to be plugged in-regardless of how much charge it previously said it had)- UNLESS it is plugged in.

Also-NOTHING new has been done-NO recent updates, NO new apps downloaded; just plugged in for a full day. (I normally only charge a few hours at a time, or overnight). So what the hell??

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Best answer by Marlena_Cricket 14 March 2023, 00:04

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Marlena_Cricket · Accepted Answer

Hi Skyla, we’re sorry to hear you’re experiencing issues with your phone. Most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase, and Cricket-branded devices are covered under our 2 Year Worry-Free Warranty. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. https://www.cricketwireless.com/support/orders-and-activations/warranty.html

https://www.cricketwireless.com/support/orders-and-activations/cricket-two-year-worry-free-warranty.html