Question

Device unlock requirements does not work with customer needs.

  • 10 March 2021
  • 2 replies
  • 299 views

I have had my Samsung device for over a period of 6 months. My job descriptions requires me to travel overseas from time to time and there is not time I will be in the country continuously for over 6 months. on top of that, their roaming coverage does not cover some of the territories I visit. I have called customer service multiple multiple times and no resolution whatsoever. I have been a customer for over 5 years and I am considering dropping cricket because they dont value customer situations.


2 replies

Userlevel 4
Badge +4

Hi @doshboy 

For our devices to be eligible for unlock, the device needs to have had at least 6 months of active service with Cricket Wireless. If you have met 6 months of active service with your equipment, feel free reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with your wireless number, full name on the account, and IMEI.
 

Unlock Policy

Hi @jdor 

I tried reaching out to the customer service and explained to them I travel for work often and my chances of being in the country for 6 months consecutively without travel is very slim. Like now I am about to travel and I could not get any help. I have been a cricket customer for years and this one time I expect service my request is denied. 

Reply