I've had this phone for a little over 2 weeks. It's a great phone except that sometimes for no reason when I switch the Bluetooth to the "on" position, it does not actually turn on and I'm forced to reset ALL network connection settings in order for it to work. This means I have to manually re-set up wifi connections, wifi passwords, reset all formerly paired bluetooth connections, etc... I never encountered issues like this with my previous amp prime which worked great for over 3 years. I've checked for system updates but my system is currently up to date. Please help. Thank you.
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Hi Sonya, thank you for contacting Crickets forum. Sounds like you may have to do a warranty claim. You have a full year to make a claim at the store as long as the devices has no water damage or physical damage. Please see link below for further details:
I've had my phone for about 3 months now and have not had a reason to use bluetooth until now. But I ham having the same issue: when I to into the settings and try and turn on bluetooth, nothing happens and the button stays gray. What do I do?
I have the exact same problem, but my phone is 3-4 months old. What do I do?
I have the same problem. My bluetooth won't turn on. The on button in Settings stays grey. But my phone is 3-4 months old. Now what. I certainly can't have a phone without bluetooth.
Please make sure that the software of the device is updated. If the Bluetooth is still not working you can do a warranty claim. You have a full year to make a claim at the store or with customer service as long as the devices has no water damage or physical damage. Please see link below for further details:
My phone says that the software is up to date, but still not able to enable the Bluetooth. I guess I will visit the store. It would be nice if Cricket would stand behind their customers.
Thanks to the good folks at Samsung, I have a solution:
First try: they told me to turn off power saving mode as Bluetooth doesn't work with this mode turned on. Unfortunately, this did not work.
Second try: Go to Settings, type Reset Network Settings in the search bar at the top, and run that utility app (press the blue button). It worked! Bluetooth now turns on! I have to redo my network password when I get home, but it now works.