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Hotspot worked for a month then stopped

  • 9 August 2020
  • 6 replies
  • 39 views

So I got the mobile hotspot plan and used it minutes after getting it. About a month later it stopped working. I read other posts and the responses stated the phones weren't eligible. However, this is completely false for me due to the fact that the hotspot was working for a month. So why did cricket disable the mobile hotspot after the first month of successful use?

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Best answer by Julie_Cricket 3 September 2020, 22:39

@justingrimm7 


Thanks for commenting on our community Forum! 


Please know that phones from other carriers that are able to be used on our network may not be compatible with our Mobile Hotspot. In your case, it may have worked for a short time, however you must own a compatible phone for the Mobile Hotspot feature to work correctly. :smileyvery-happy:You can view our list of eligible device here: 


https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones

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Userlevel 4

@justingrimm7 I would check your plan. I know that they offer both a one time add on and a monthly one that charges every month. If you changed your plan it could have done something also. They also did offer free hotspot for a short time for COVID relief that was recently discontinued. The only plan that includes hotspot without paying extra is the new $60 plan.

I called and got the $60 plan for it and it worked for a month and then out of no where it stopped working. 

I think we all should be able to use our data the way we want, why do we have this $60 restriction plan? bull...

Same issue. I need an answer cricket. This is garbage.
Userlevel 2

@justingrimm7 


Thanks for commenting on our community Forum! 


Please know that phones from other carriers that are able to be used on our network may not be compatible with our Mobile Hotspot. In your case, it may have worked for a short time, however you must own a compatible phone for the Mobile Hotspot feature to work correctly. :smileyvery-happy:You can view our list of eligible device here: 


https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones

good thing I just switched to Mint Mobile, now I have hotspot and 5g... 

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