how do i unlock a device i bought at cricket, but is no longer on my account?

  • 5 June 2023
  • 2 replies


I got service through cricket 3 months ago. I brought a device of my own and I bought a new device with my service. I ended up shutting the new devices line off after the first month of service. I gave the phone to someone and now I need to get that device unlocked. How do I do that when the phone is no longer on my account?


Best answer by MamasitaMarz 6 June 2023, 00:25

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Hey @Abby2295! All Cricket phones are locked to their service until you’ve used it with them for 6 months. They won’t unlock it for any reason before then unless you’re deployed overseas in Army or Navy, etc. Hopefully, whoever you gave it to gets Cricket service where they live! You can find more info on their unlock policy on their website.

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If you have a device that you purchased from Cricket Wireless but is no longer on your account, you can still request to have it unlocked. Here are the general steps you can follow:

  1. Contact Cricket Wireless: Reach out to Cricket Wireless customer service to explain the situation and request an unlock for your device. You can contact them through their website, by phone, or by visiting a Cricket Wireless store.

  2. Provide necessary information: Be prepared to provide the necessary details about the device, such as the make, model, and IMEI number. The IMEI number is typically found in the device's settings or on the original packaging.

  3. Verify ownership: Cricket Wireless may ask you to verify your ownership of the device. They may require proof of purchase or the original receipt. If you no longer have the receipt, they may ask for other information to confirm your ownership.

  4. Follow Cricket Wireless' instructions: Once you have contacted Cricket Wireless and provided the required information, they will guide you through the process of unlocking the device. This may involve specific steps or codes that need to be entered on the device.

  5. Wait for the unlock confirmation: After completing the necessary steps, wait for Cricket Wireless to confirm that the device has been unlocked. This confirmation may come via email or a notification on your account Medical Intuitive Lake Forest Park.

It's important to note that the unlocking process may vary depending on Cricket Wireless' policies and any specific requirements they have. It's recommended to directly contact their customer service for accurate and up-to-date information on unlocking your device, especially since the phone is no longer on your account.