Samsung Phones

  • 299 Topics
  • 696 Replies

299 Topics

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PaulaareyesPaparazzi
asked in Samsung Phones

Unauthorized pluto tv app downloaded to my phone

I noticed today that my phone has am app downloaded that I never authorized: Pluto TV. Google has a thread about this and the majority of the people from 2 days ago are customers with the same complaint. Why is this app able to do this Cricket without my permission but with your company's on my behalf?

4
M
2 years ago
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unifyingforceExtra
posted in Samsung Phones

Full signal, can't make or receive calls, can text

I have full signal and receive texts and can access the internet in Norfolk, NE and Dodgeville, WI, but for whatever reason I am unable to send or receive phone calls. As a truck driver, this is a super major issue.

1
Bulldog
2 years ago
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PavellyartistExtra
posted in Samsung Phones

New phone issues and was sent a used phone

I purchase a brand new phone through a leasing agent but upon getting the phone started having issues I called and no one even bother to try and troubleshoot it immediately I was told to send it in but afterwards I was told I was getting a refurbished phone but still pain for a brand new phone through the leasing Agent I called many times and even ask my phone back and was told no by the warranty department I am so upset and feel scammed

1
Grod_Cricket
2 years ago
9
9194126939Paparazzi
posted in Samsung Phones

video call

When I place a video call on my phone I can hear and see them. and they can see me but cn't hear me. What do I need to do so that they can hear me?

1
Grod_Cricket
2 years ago
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jj62Extra
posted in Samsung Phones

jj

me traje unos celulares de eeuu a mexico pero no se como desbloquear la linea para usarlo aquí, según con la aplicación pero ya no tengo activo el numero principal para desbloquearlo por medio de la app, alguien podrá ayudarme a liberarlo por favor

0
J
2 years ago
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GhoodExtra
posted in Samsung Phones

Phone unlock for military member

I'm a member of the army and i read that we can get our phones unlocked due to us traveling a lot. I emailed and havent heard anything back in a week. And when I called I was told they cant help me. How do I resolve this issue before word of mouth spreads to my guys and they decide to go with other carriers and it affects crickets bottom line.

0
G
2 years ago
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mwassem33Extra
posted in Samsung Phones

Galaxy J7 Halo 8.1 Update

I have Android 7.0 on my Galaxy Halo. I have contacted Cricket via Twitter and hace confirmed that the Cricket branded Galaxy J7 Halo (the exact one I have) has already had its 7.1, 7.2, 8.0, and 8.1 updates and I have not received any of them. I did go into settings to see if an update is available and it always says it is up to date. My J7 is from 2018. Model SM-J727AZMy firmware version: J727AZTUS3ARD1So my question is, where can I find the update package so I can install it manually?

1
C
2 years ago
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modernhackgodPaparazzi
asked in Samsung Phones

question about galaxy a10 christmas present

hello I want to buy my mother a new phone for Christmas and I was planning to get the Samsung galaxy a10 on amazon for 130$ it is GSM and LTE. she is set on using cricket wireless and I don't want to buy the phone if it will not work with cricket wireless. will the Samsung galaxy a10 work with cricket wireless?

2
M
2 years ago
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Bpate1802Extra
posted in Samsung Phones

Network unlock code for galaxy grand prime

Have a galaxy grand prime with a network locked Sim. Need code to unlock Sim card

3
R
2 years ago
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mayfieldExtra
asked in Samsung Phones

sim card

Does replacing an old sim card (white) with a new one (green) improve the performance of my phone? Thanks

2
P
2 years ago
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ljahnkeExtra
asked in Samsung Phones

living in mexico

can I purchase a crickety plan in mexico for my unlocked s8 

1
BillyM_Cricket
2 years ago
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missmaylinExtra
posted in Samsung Phones

Samsung Galaxy Halo hotspot unavailable

I had the Halo for a while and had started with the $50 plan. Now, I need a hotspot for my laptop to connect to since internet services are more than I can afford. After doing some research, I was confident that if I upgraded to the More Plan, I could simply use the hotspot that should have been included in the plan to get me by for a while. So... Why is it unavailable? The phone is on the eligible list. If I cannot get this to function, I will be needing my money back, as well as to be downgraded back to my original $50 plan, which is no longer an option to switch back to on the Cricket app. I cannot possibly afford a new phone just to get a proper hotspot going.

0
M
2 years ago
Aaerro
AaerroExtra
posted in Samsung Phones

New Phone not finding LTE networks

Samsung S10 plus (SM-G975f)Phone will find 4g but not 4G LTE networks. I've added the APN found here on their website, however my "Network Mode" in mobile networks settings does not show a 4G LTE option to connect to. Just "4G/3G/2G (auto connect). I have cleared cache, restarted phone, and reinserted sims. Any ideas?Thank you in advance :)

1
Bulldog
2 years ago
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PhalsePaparazzi
posted in Samsung Phones

Galaxy s9 update

When is the new update going to roll out. I haven't had a security update since Christmas. This is unsafe.

8
S
2 years ago
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cricketuser321Paparazzi
asked in Samsung Phones

S9 security patch hasnt been published in months?

Cricket, do you want our phones to get hacked!!?? It is September and you haven't published an update for the Samsung S9 (Pie) since June! However Samsung has published many critical and high vulnerabilities for the Samsung S9 each month since June release. This is negligence and could justify class action status. Love to see how moderators try to spin this one as I'm using your own site as proof of released software dates. Please escalate corporately and don't make excuses or blame the messenger.https://www.cricketwireless.com/support/phone-troubleshooting.html?support#/device/samsung/galaxy-s9-android-pie/topic/software/software-updateshttps://security.samsungmobile.com/securityUpdate.smsb

1
BillyM_Cricket
2 years ago
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paneraExtra
asked in Samsung Phones

Samsung One UI messenger RCS

I noticed that one of my friends had a chat settings feature in Samsung's messenger. (and he's under a different phone carrier with a Galaxy A10e). But when I looked in my setting the chat feature with the RCS, was nowhere to be found.Samsung said that the chat settings is a carrier feature and suggest reaching out to my carrier to resolve this issue. So... here I am. Will there be an RCS feature in Samsung's UI One messenger?

3
A
2 years ago
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TinaSPaparazzi
posted in Samsung Phones

Try and Try Again

I have tried to communicate with Cricket Customer Service for the last 2 weeks about a dozen times.  I wanted to upgrade from an LG with a new Samsung phone and purchased a phone that was available only online.  I waited 10 days and received nothing in the mail.  I never got a refund either.  I did get a credit for the upgrade fee but not the fee for the phone or the taxes. When I called 1-800-274-2538 to find out what happened, I had several agents hang up and others who were plain rude.  One agent mentioned that the phone was shipped to the wrong address and then the order was canceled. I never got a notification. I was told that I should go to a Cricket store but the deal was only available online so that made no sense.  Then I was given no choice but to reorder and repay it again and I did.  The rates for Cricket are very competitive otherwise, I would have switched. Even after the second order, the communication provided is just lacking or awful.

2
T
2 years ago
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ochoas100Extra
posted in Samsung Phones

Can’t make call or receive calls But clan text

I cannot make or receive calls from inside of house. Always have full signal bars.

1
Bulldog
2 years ago
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splitfinger09Paparazzi
posted in Samsung Phones

Update

It’s August and still no update for my Galaxy S9. Can anyone help?

1
S
3 years ago
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Sarkar_6Paparazzi
posted in Samsung Phones

Its april and still no pie update on my galaxy s9

Its april and still did not get the android pie update on my galaxy s9. Whats the real issue behind this and how many cricket phone users got the update?

7
S
3 years ago
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AudiijExtra
posted in Samsung Phones

Phone compatibility

Hi I just got the Samsung A50 and I was wondering if my phone is compatible with Cricket if so then what are my chances of having 3g or 4g? I’ve done a little bit of research and notice not many phone companies have 3g or 4g for this type of phone yet.

1
Grod_Cricket
3 years ago
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MariotPaparazzi
posted in Samsung Phones

Android update

Its August and still did not get the pie update. Can anyone guide me whats the problem and how many cricket users have got the update? I have a Samsung s9

1
Grod_Cricket
3 years ago
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Brenda_LewisPaparazzi
posted in Samsung Phones

Samsung Galaxy S8 Android Pie Update

Hello! I have a Samsung Galaxy S9+ with the 9.1 Software while my son has a Galaxy S8 with the 7.0 Software. I would like to know how he could update his software to the one similar to mine.His original carrier was AT&T until we switched over to Cricket.The Model Number is SM-G950U.

4
Landon_Cricket
3 years ago
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Lee62874Extra
posted in Samsung Phones

Someone Stolen my phone

How do I shut it off now!

2
E
3 years ago
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Sroedelx65Extra
posted in Samsung Phones

Trying to get Android Oreo latest update not available on my Samsung galaxy halo?

1130pm

1
MamasitaMarz
3 years ago

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