Samsung Phones

  • 276 Topics
  • 617 Replies

276 Topics

S
sgoodwin01Extra
posted in Samsung Phones

OS out of date

chase bank tells me my operating system is out of date and I  am unable to use the phone app.  However my phone says that my OS is up to date

1
BillyM_Cricket
3 years ago
F
FranciscoPaparazzi
posted in Samsung Phones

Why Cricket requested my package back?

I did a purchase only with Cricket, they send my order Friday, October 19, 2018. In middle of the shipping in UPS Cricket requested return to the sender. I didn't get my phone and my money back. I called customers service, they don't know what is going on with that Cricket requested.

5
Jessy_leng
9 months ago
S
sumyumExtra
posted in Samsung Phones

No ip address with new device

Hey

0
S
3 years ago
L
LittleLadyExtra
posted in Samsung Phones

Trouble activating phone-invalid sim card message

I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?

3
BillyM_Cricket
3 years ago
M
Mcdonaldeddie19Extra
posted in Samsung Phones

phone at home i'm at work need to open email

phone at home i'm at work need to open email

0
M
3 years ago
S
SonyaPaparazzi
posted in Samsung Phones

Galaxy Amp Prime 3 Bluetooth not working

I've had this phone for a little over 2 weeks.  It's a great phone except that sometimes for no reason when I switch the Bluetooth to the "on" position, it does not actually turn on and I'm forced to reset ALL network connection settings in order for it to work.  This means I have to manually re-set up wifi connections, wifi passwords, reset all formerly paired bluetooth connections, etc... I never encountered issues like this with my previous amp prime which worked great for over 3 years.  I've checked for system updates but my system is currently up to date.  Please help.  Thank you.

10
J
3 years ago
R
RobR1023Paparazzi
posted in Samsung Phones

Notification error

Not sure if this is a Google, Samsung or a Cricket Wireless issue. I keep getting a "No Data Service Temporary not offered by the mobile network at your location". This started a week or two ago but today (9/18/2018) it's been worse. Every 5-10 seconds.

1
Grod_Cricket
3 years ago
N
norniedExtra
posted in Samsung Phones

Wrong device name

I have a Samsung Galaxy s5 n when I get into my account online it says it a different device name

1
BillyM_Cricket
3 years ago
J
jarenjc19Extra
posted in Samsung Phones

Can I transfer my phone number to a iphone

can I still keep my number if I transfer to a iPhone with cricket as the provider ?

1
BillyM_Cricket
3 years ago
V
vincitydaimoExtra
posted in Samsung Phones

phone

Galaxy S7 Oreo update & MeltdownI just installed the Oreo update on my Cricket-branded Galaxy S7 yesterday; it has a security patch date of April 1, 2018. My question is, does this update resolve the reports from earlier this month that the GS7 is vulnerable to the Meltdown vulnerability? I'm concerned about this issue, but none of the reports I've read across multiple sources even clarify whether this involves GS7's with Qualcomm chips, Samsung Exynos chips, or both. (All GS7's legitimately sold in the U.S., including the official Cricket model, should have Qualcomm chips.) I've heard that recent security updates may have blocked some variants of Meltdown and/or Spectre, but apparently not the one first reported in August.

1
Grod_Cricket
3 years ago
B
BillDeeExtra
posted in Samsung Phones

Galaxy Prime (Cricket) phone can't connect to 5G

We have Galaxy Prime phones obtained two years ago from Cricket when we opened our account. Today we received an upgraded modem from our internet provider with 5G and 2G options. The Galaxy Prime phones do not read the 5G signal whereas all our other devices (MacBook, PC and an Apple iPad) immediately read the 5G signal. We can only see and connect to the 2G signal.What can we do to get the 5G signal on our Primes? We already have tried the "connect to another network" option and manually typed in the modem's 5G address--no response.

1
BillyM_Cricket
3 years ago
F
FredwgPaparazzi
posted in Samsung Phones

Phone Upgrade Problem

I bought a new phone as an upgrade to my present phone. I have received it and am trying to following the instructions to activate the phone. I would like to keep the same phone number for this phone.I have inserted the sim card and charged the phone. I then go to the activation page located at https://www.cricketwireless.com/activate.html and enter my order number off the invoice and the listed telephone number (which is the same one as the old phone). Click on the "Activate" button and then almost immediately get a notice that "Service Not Available".I am stumped as to what to do now as I cannot seem to get the new phone activated.Any help would be appreciated.

1
F
3 years ago
M
mikegormalyExtra
posted in Samsung Phones

Micro Sim Card

I just bought a Galaxy J3 and it has a micro sim car, but my current cricket sim card wont fit into.  I want to keep my phone number. How do I get a cricket sim card that fits.  Can I order it on line?

2
R
2 years ago
R
rbbrittainExtra
posted in Samsung Phones

Galaxy S7 Oreo update & Meltdown

I just installed the Oreo update on my Cricket-branded Galaxy S7 yesterday; it has a security patch date of April 1, 2018. My question is, does this update resolve the reports from earlier this month that the GS7 is vulnerable to the Meltdown vulnerability? I'm concerned about this issue, but none of the reports I've read across multiple sources even clarify whether this involves GS7's with Qualcomm chips, Samsung Exynos chips, or both. (All GS7's legitimately sold in the U.S., including the official Cricket model, should have Qualcomm chips.) I've heard that recent security updates may have blocked some variants of Meltdown and/or Spectre, but apparently not the one first reported in August.

0
R
3 years ago
F
FredwgPaparazzi
asked in Samsung Phones

Upgrade question - How much memory does the phone come with

I was thinking about upgrading my phone to one that has more internal memory since between Android 6.0 (two versions behind) with all its junk apps and all the junk apps that Samsung put on the phone take nearly all of the internal memory of the current phone I own leaving me less than 1GB for apps I would like to have on the phone, Well, in any case, I was thinking about upgrading to the Samsung Galaxy Amp Prime 3. On the specifications page for the phone it states "Up to 16 GB internal storage". Does that mean it comes with 16Gb of memory (minus that used by Android and Samsung) or that somewhere one has to specify how much memory one wants when ordering.Thanks for any response. :-)  

2
F
3 years ago
T
TinkieExtra
posted in Samsung Phones

Loyal Customers

Why is it that Cricket does not offer its existing customers any type of incentive? We have to pay to upgrade and pay a higher price for the phone.

3
E
3 years ago
L
Lee62874Extra
posted in Samsung Phones

Someone Stolen my phone

How do I shut it off now!

2
E
2 years ago
H
HellannExtra
posted in Samsung Phones

Can I keep my Cricket number to a different device

I have an S5 with a Cricket account. I would like to change to using an S8 while keeping my Cricket number.Since it is a used phone, I cannot upgrade. So, I saw I could request a new sim card for a different device on my current line.If I go this route and order a new sim card for the S8 (keeping my number) does that make the S8 the device now for the line? What happens to my S5?Can I then use my S5 to add an additional line and order a new sim card for the S5 as a new number? Or will it still be linked to the original account and not be available to use as a new line?

4
Marlena_Cricket
3 years ago
M
Mroderick1234Extra
posted in Samsung Phones

Network Time is incorrect

I all of a sudden have the wrong time on text messages and network time. Need to manually change the time but does not fix message time.

4
MamasitaMarz
1 year ago
S
Selenaharris246Extra
posted in Samsung Phones

Voicemail Password

How do I reset my voicemail password?

1
BillyM_Cricket
3 years ago
S
sleeve44Extra
posted in Samsung Phones

Phone password reset?

I forgot my password. I can't get it reset because my sim card is damaged.

1
BillyM_Cricket
3 years ago
B
billbones61Extra
posted in Samsung Phones

Transfer photos from google photos-google drive-to the SDCard in the phone

Samsung Galaxy Amp Prime 2

0
B
3 years ago
C
citapincRising Star
posted in Samsung Phones

Turn off Mobile Data

I just migrated my kids from the Samsung J7 V from Verizon over to the Samsung Halo 32gb here on Cricket.  The two phones are identical except the Halo has twice as much memory which is making my kids very happy.However one item that they have noticed missing is the button on the top tray to turn mobile data on or off.  They are in the habit of always turnning mobile data off when they connect to a wireless network so they don't go over their limit.Where is that button on these Halo phones?

1
M
3 years ago
P
PyrodronExtra
posted in Samsung Phones

Setting up Visual Voicemail

I'm trying to set up the Visual Voicemail app on my Samsung Galaxy S7, and every time I press the "Call Voicemail," button, I keep getting an error that the voicemail phone number is missing from the SIM card. Is there a way I can add it to the SIM card?

0
P
3 years ago
B
blasterronExtra
posted in Samsung Phones

False Onine Order Policy

I recently ordered the s9 as of thursday May 17th around 11pm. Now according the website policy if an order is placed after 2pm on a business day (monday-friday), holiday, or weekend, itll be shipped out the following business day. Now i shouldve received an email saying it shouldve been shipped friday since technically is was ordered before 2pm friday. But i still have not received any sort of email besides the one that stated my order was placed.

1
J
3 years ago

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