Samsung Phones

  • 361 Topics
  • 918 Replies

361 Topics

L
ljahnkeExtra
asked in Samsung Phones

living in mexico

can I purchase a crickety plan in mexico for my unlocked s8 

1
BillyM_Cricket
3 years ago
M
missmaylinExtra
posted in Samsung Phones

Samsung Galaxy Halo hotspot unavailable

I had the Halo for a while and had started with the $50 plan. Now, I need a hotspot for my laptop to connect to since internet services are more than I can afford. After doing some research, I was confident that if I upgraded to the More Plan, I could simply use the hotspot that should have been included in the plan to get me by for a while. So... Why is it unavailable? The phone is on the eligible list. If I cannot get this to function, I will be needing my money back, as well as to be downgraded back to my original $50 plan, which is no longer an option to switch back to on the Cricket app. I cannot possibly afford a new phone just to get a proper hotspot going.

0
M
3 years ago
Aaerro
AaerroExtra
posted in Samsung Phones

New Phone not finding LTE networks

Samsung S10 plus (SM-G975f)Phone will find 4g but not 4G LTE networks. I've added the APN found here on their website, however my "Network Mode" in mobile networks settings does not show a 4G LTE option to connect to. Just "4G/3G/2G (auto connect). I have cleared cache, restarted phone, and reinserted sims. Any ideas?Thank you in advance :)

1
Bulldog
3 years ago
P
PhalsePaparazzi
posted in Samsung Phones

Galaxy s9 update

When is the new update going to roll out. I haven't had a security update since Christmas. This is unsafe.

8
S
3 years ago
C
cricketuser321Paparazzi
asked in Samsung Phones

S9 security patch hasnt been published in months?

Cricket, do you want our phones to get hacked!!?? It is September and you haven't published an update for the Samsung S9 (Pie) since June! However Samsung has published many critical and high vulnerabilities for the Samsung S9 each month since June release. This is negligence and could justify class action status. Love to see how moderators try to spin this one as I'm using your own site as proof of released software dates. Please escalate corporately and don't make excuses or blame the messenger.https://www.cricketwireless.com/support/phone-troubleshooting.html?support#/device/samsung/galaxy-s9-android-pie/topic/software/software-updateshttps://security.samsungmobile.com/securityUpdate.smsb

1
BillyM_Cricket
3 years ago
P
paneraExtra
asked in Samsung Phones

Samsung One UI messenger RCS

I noticed that one of my friends had a chat settings feature in Samsung's messenger. (and he's under a different phone carrier with a Galaxy A10e). But when I looked in my setting the chat feature with the RCS, was nowhere to be found.Samsung said that the chat settings is a carrier feature and suggest reaching out to my carrier to resolve this issue. So... here I am. Will there be an RCS feature in Samsung's UI One messenger?

3
A
3 years ago
T
TinaSPaparazzi
posted in Samsung Phones

Try and Try Again

I have tried to communicate with Cricket Customer Service for the last 2 weeks about a dozen times.  I wanted to upgrade from an LG with a new Samsung phone and purchased a phone that was available only online.  I waited 10 days and received nothing in the mail.  I never got a refund either.  I did get a credit for the upgrade fee but not the fee for the phone or the taxes. When I called 1-800-274-2538 to find out what happened, I had several agents hang up and others who were plain rude.  One agent mentioned that the phone was shipped to the wrong address and then the order was canceled. I never got a notification. I was told that I should go to a Cricket store but the deal was only available online so that made no sense.  Then I was given no choice but to reorder and repay it again and I did.  The rates for Cricket are very competitive otherwise, I would have switched. Even after the second order, the communication provided is just lacking or awful.

2
T
3 years ago
O
ochoas100Extra
posted in Samsung Phones

Can’t make call or receive calls But clan text

I cannot make or receive calls from inside of house. Always have full signal bars.

1
Bulldog
3 years ago
S
splitfinger09Paparazzi
posted in Samsung Phones

Update

It’s August and still no update for my Galaxy S9. Can anyone help?

1
S
3 years ago
S
Sarkar_6Paparazzi
posted in Samsung Phones

Its april and still no pie update on my galaxy s9

Its april and still did not get the android pie update on my galaxy s9. Whats the real issue behind this and how many cricket phone users got the update?

7
S
3 years ago
A
AudiijExtra
posted in Samsung Phones

Phone compatibility

Hi I just got the Samsung A50 and I was wondering if my phone is compatible with Cricket if so then what are my chances of having 3g or 4g? I’ve done a little bit of research and notice not many phone companies have 3g or 4g for this type of phone yet.

1
Grod_Cricket
3 years ago
M
MariotPaparazzi
posted in Samsung Phones

Android update

Its August and still did not get the pie update. Can anyone guide me whats the problem and how many cricket users have got the update? I have a Samsung s9

1
Grod_Cricket
3 years ago
B
Brenda_LewisPaparazzi
posted in Samsung Phones

Samsung Galaxy S8 Android Pie Update

Hello! I have a Samsung Galaxy S9+ with the 9.1 Software while my son has a Galaxy S8 with the 7.0 Software. I would like to know how he could update his software to the one similar to mine.His original carrier was AT&T until we switched over to Cricket.The Model Number is SM-G950U.

4
Landon_Cricket
3 years ago
L
Lee62874Extra
posted in Samsung Phones

Someone Stolen my phone

How do I shut it off now!

2
E
3 years ago
S
Sroedelx65Extra
posted in Samsung Phones

Trying to get Android Oreo latest update not available on my Samsung galaxy halo?

1130pm

1
MamasitaMarz
3 years ago
P
Pattiq22Paparazzi
posted in Samsung Phones

Using phone from Xfinity

I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!

4
J
3 years ago
K
KcampbellExtra
posted in Samsung Phones

Broken screen

I accidently dropped the phone can cricket fix it right there on site or are they gonna send it out?

4
J
3 years ago
D
DanielMtzPaparazzi
posted in Samsung Phones

¿Cuándo actualizará s8 a Android Pie?

Tengo un s8 y aún no actualiza a Android Pie

3
Grod_Cricket
3 years ago
N
niches298Paparazzi
posted in Samsung Phones

Not receiving messages from most numbers

Starting sometime midday 5/7/19 I stopped receiving all MMS messages. I assumed that was the extent of the problem but it turns out I am not receiving standard SMS messages from all but, as far as I can tell 4 numbers. I have an S7 and have tried the default Samsung messages app and the Google messages app that I normally use. Below is part of my message to customer support. I am still waiting for a response from them, in the meantime does anyone else have any suggestions? Some more info on the issue I am having is that I am not receiving messages. I thought it was just group (MMS) messages at first but have discovered today that i also am not receiving messages directly from a single sender (SMS i assume). I know that I missed messages from a Galaxy 8 Note (?) that I believe is on AT&T, a newer Iphone on AT&T, another newer Iphone on an unknown network,  Galaxy S6 on AT&T. The only two numbers that i have found to be able to receive messages from are a Galaxy S7

1
N
3 years ago
6
6027185095Paparazzi
posted in Samsung Phones

Hot spot denied

Why can't be approved to pay for the hotspot when my phone is working great as a hotspot? I own a new from Samsung s9+ phone. If the rules states you should use an eligible phone to work for the hotspot. Why my phone is not allowed to use the hot spot? I just want to pay the fees so I ca use my tablet, since my vision is not that good. I was told to stop using the hot spot or they will suspend my line. I went to their office and I paid for one other pho e that was on their list of eligible to use the hot spot. I have 4 lines. I tried to use that lines hot spot but it did not work. So why can't I just pay for my phone that fee so I can continue to use my hot spot? My husband is ready to drop the service and go to other carriers.

3
BillyM_Cricket
3 years ago
T
T_IuniExtra
posted in Samsung Phones

Phone selection

Does Cricket plan on carrying the s10e, s10 or s10+? You've always had such a small selection of phones to choose from. How do you plan on retaining customers with your selection of devices, relatively high service prices compared to the competition and not to mention the AWFUL phone payment service through progressive leasing. Not seeing much reason to stay a customer.

3
Grod_Cricket
3 years ago
M
mat1258Stuntman
posted in Samsung Phones

Wi Fi calling on unlocked phones

Will you be able to use the wi fi calling feature on a Samsung unlocked Galaxy 8+ G955U or  a Galaxy Note 8 or 9? I have gotten different answers from everybody I have talked to at Cricket. I had bought a LG V30+ unlocked and it wouldn't work at all with Cricket and had to send it back. If they won't allow you to use this feature on unlocked phones, then I will need to look for another carrier, because I need it for where I live. The Moto E5 is to small of storage and doesn't work right at all!! Thanks

4
M
3 years ago
L
LittleLadyExtra
posted in Samsung Phones

Trouble activating phone-invalid sim card message

I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?

3
BillyM_Cricket
3 years ago
S
syedwaPaparazzi
posted in Samsung Phones

Samsung One Ui

Does anyone have the new Samsung update yet? I have an s9 but no signs on One Ui so far.

7
S
3 years ago
T
TurnNBurnChickExtra
posted in Samsung Phones

Fastboot mode

My husband has the lg stylo 3. We just got it a couple of months ago. A couple of days ago he woke up to find that it had entered "fastboot mode". We have literally tried everything from hard reset to connecting to a pc to try and bypass the system that way. Nothing is working. Has anyone else had this issue with the stylo 3? Please help. I really don't want to have to buy a new phone after only having this one a couple of months.

1
J
4 years ago

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