- 395 Topics
- 1,045 Replies
Samsung S9+ Android P Update
My wife has the Samsung S9 and she just got the Android P update last night. My son has the Samsung S9+ but hasn't received the update even though it's out. We went into settings and did the manual search but it says it's up to date. When will the S9+ get the Android P update?
Emails not downloading
My phone recently underwent an update & since then when trying to open an email no content downloads. I've tried going into settings and made sure everything is turned on that should be and I've checked my internet connection. I've also tried removing and re-adding my email account & this doesn't seem to work, even after re-starting my phone. Additionally, I'm not able to send emails; they come back as deliverable.
pop up ads
I just transferred my ATT Samsung Galaxy S7 to Cricket yesterday. Today I started seeing pop up ads randomly covering over whatever I was doing. It's terribly annoying.I checked some of the other questions and opted out at liveramp, I don't use Chrome as a browser, I couldn't find the "My Cricket" file that others suggested disabling (even after I asked it to show me system files too) and I didn't load any new apps since I switched to Cricket. It must be something to do with the new Cricket sim card. It's the only thing that has changed.Help please. This is an untenable situation - the ads are that bad!Kindra
I'm on the gulf coast. For a few years now I've had intrusions in my phone calls. I'll be talking with someone and suddenly I hear weird breathing sounds and gibberish that is unexplainable. Sounds like aliens have intercepted my signal or something. Other noises sound like Clicks, screeching and dropped calls. What is it? Very unsetteling and annoying.
I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye
No mobile data after factory reset - solved it myself.
I did a factory reset on my phone, and then had no mobile data. Tried everything. APN settings, mobile data on, 500 internet searches. Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you
Using phone from Xfinity
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
My husband's GS6 keeps boot looping, may stay up for a minute or two but usually doesn't get fully past the Samsung logo on startup. The day this started he showed me that the phone had a blue screen with Downloading on it. He did not initiate this. I later found out that it's a special screen you have to press 3 keys to get to! He didn't do that! So maybe it was a bad update that came OTA?? Anyhow, have tried to wipe cache, have tried factory reset, and no help.I tried to connect to Smart Switch but it said something like device incompatible. Not sure if firmware problem, or hardware problem, or ?Any suggestions? He had to go ahead and get a new phone but it would be nice if we could get this working as a backup.
Why Cricket requested my package back?
I did a purchase only with Cricket, they send my order Friday, October 19, 2018. In middle of the shipping in UPS Cricket requested return to the sender. I didn't get my phone and my money back. I called customers service, they don't know what is going on with that Cricket requested.
Trouble activating phone-invalid sim card message
I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?
Galaxy Amp Prime 3 Bluetooth not working
I've had this phone for a little over 2 weeks. It's a great phone except that sometimes for no reason when I switch the Bluetooth to the "on" position, it does not actually turn on and I'm forced to reset ALL network connection settings in order for it to work. This means I have to manually re-set up wifi connections, wifi passwords, reset all formerly paired bluetooth connections, etc... I never encountered issues like this with my previous amp prime which worked great for over 3 years. I've checked for system updates but my system is currently up to date. Please help. Thank you.
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