Samsung Phones

  • 428 Topics
  • 1,110 Replies

428 Topics

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nickbaatzExtra
asked in Samsung Phones

Samsung a50 hotspot speed

My a50 hotspot speed is only .4 mbps. My dad's Motorola on the same plan is doing 15mbps. Any help is appreciated. Thanks

1
D
3 years ago
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Lunavaldez89Extra
posted in Samsung Phones

Software update note 10 plus

Tengo el note 10 plus,y no ha hecho ninguna actualización de software,mi teléfono es de AT&T pero tengo mi línea con cricket

0
L
3 years ago
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LeeExtra
posted in Samsung Phones

Blue dot next to message recipient icon

There's a blue dot That appears next to my sister's icon in the messaging app can anybody tell me what it is

0
L
3 years ago
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mod3styExtra
posted in Samsung Phones

Samsung S10E Android 10 update

Has anyone who owns an s10e received the Android 10 update yet? I have an ATNT s10e and have not received the update yet. I was wondering if it was just my phone, or if the carrier hasn' t pushed the update yet.

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Bulldog
3 years ago
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chris023Extra
posted in Samsung Phones

Samsung A50 wifi capability??

Has anyone with a Samsung A50 been able to utilize the wifi capability with Cricket?  I have almost no service at my home and solely rely on the wifi option and before I order a new unlocked A50 phone I wanted to see if anyone was having success with it and the wifi calling option.  The A50 is not on the approved listing for WiFi capable phones supported by Cricket and their tech support could not tell me if it would work or why it was not listed.

1
Q
3 years ago
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Yooperlife28Paparazzi
asked in Samsung Phones

Over and over again

I'm posting this hoping to help someone like me in the future. I ordered a phone on Thursday, on Friday I was emailed that my order was delayed. On Monday it was cancelled completely. I was told to order again, so I did it is now Tuesday and my order has been delayed again. They say it's my bank not releasing the funds, but my bank said the funds were released yesterday. So, now it's a waiting game. So I will update when I receive another email. Who knows if I will ever actually receive the phone or not. I know if it is cancelled again, I won't order again and they will have just lost out on a new customer. Beware ordering online! 🤦🤦

2
Y
3 years ago
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mikegormalyExtra
posted in Samsung Phones

Micro Sim Card

I just bought a Galaxy J3 and it has a micro sim car, but my current cricket sim card wont fit into.  I want to keep my phone number. How do I get a cricket sim card that fits.  Can I order it on line?

2
R
4 years ago
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Spudman9510Rising Star
posted in Samsung Phones

Software update

I have a Samsung s9, I seen on the support page that some of the phones have received the newest update. My phone is not listed with the software version. I would like to know when it will be.

16
S
4 years ago
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Kellyh1966Paparazzi
asked in Samsung Phones

Samsung S8 no update since 7.0

S8 update to android pieI have a galaxy s8 g950u on version g950usqs1aqf7 and I have been told that I should be able to update to android 9, but cannot seem to do so. When I check the phone tells me the software is up to date even though it has not updated since June 2017. When I go to the help page for updating cheer is no option to update from version 7.I have been to the cricket store. They referred me to samsung. Samsung sent me to their service location. They tried to push the update and were unable to. They referred me back to Cricket and that's where I'm at.Does it matter that my phone service provider is listed as AIO?

2
K
4 years ago
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unifyingforceExtra
posted in Samsung Phones

Full signal, can't make or receive calls, can text

I have full signal and receive texts and can access the internet in Norfolk, NE and Dodgeville, WI, but for whatever reason I am unable to send or receive phone calls. As a truck driver, this is a super major issue.

1
Bulldog
4 years ago
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PavellyartistExtra
posted in Samsung Phones

New phone issues and was sent a used phone

I purchase a brand new phone through a leasing agent but upon getting the phone started having issues I called and no one even bother to try and troubleshoot it immediately I was told to send it in but afterwards I was told I was getting a refurbished phone but still pain for a brand new phone through the leasing Agent I called many times and even ask my phone back and was told no by the warranty department I am so upset and feel scammed

1
Grod_Cricket
4 years ago
9
9194126939Paparazzi
posted in Samsung Phones

video call

When I place a video call on my phone I can hear and see them. and they can see me but cn't hear me. What do I need to do so that they can hear me?

1
Grod_Cricket
4 years ago
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jj62Extra
posted in Samsung Phones

jj

me traje unos celulares de eeuu a mexico pero no se como desbloquear la linea para usarlo aquí, según con la aplicación pero ya no tengo activo el numero principal para desbloquearlo por medio de la app, alguien podrá ayudarme a liberarlo por favor

0
J
4 years ago
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GhoodExtra
posted in Samsung Phones

Phone unlock for military member

I'm a member of the army and i read that we can get our phones unlocked due to us traveling a lot. I emailed and havent heard anything back in a week. And when I called I was told they cant help me. How do I resolve this issue before word of mouth spreads to my guys and they decide to go with other carriers and it affects crickets bottom line.

0
G
4 years ago
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mwassem33Extra
posted in Samsung Phones

Galaxy J7 Halo 8.1 Update

I have Android 7.0 on my Galaxy Halo. I have contacted Cricket via Twitter and hace confirmed that the Cricket branded Galaxy J7 Halo (the exact one I have) has already had its 7.1, 7.2, 8.0, and 8.1 updates and I have not received any of them. I did go into settings to see if an update is available and it always says it is up to date. My J7 is from 2018. Model SM-J727AZMy firmware version: J727AZTUS3ARD1So my question is, where can I find the update package so I can install it manually?

1
C
4 years ago
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Bpate1802Extra
posted in Samsung Phones

Network unlock code for galaxy grand prime

Have a galaxy grand prime with a network locked Sim. Need code to unlock Sim card

3
R
4 years ago
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ljahnkeExtra
asked in Samsung Phones

living in mexico

can I purchase a crickety plan in mexico for my unlocked s8 

1
BillyM_Cricket
4 years ago
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missmaylinExtra
posted in Samsung Phones

Samsung Galaxy Halo hotspot unavailable

I had the Halo for a while and had started with the $50 plan. Now, I need a hotspot for my laptop to connect to since internet services are more than I can afford. After doing some research, I was confident that if I upgraded to the More Plan, I could simply use the hotspot that should have been included in the plan to get me by for a while. So... Why is it unavailable? The phone is on the eligible list. If I cannot get this to function, I will be needing my money back, as well as to be downgraded back to my original $50 plan, which is no longer an option to switch back to on the Cricket app. I cannot possibly afford a new phone just to get a proper hotspot going.

0
M
4 years ago
Aaerro
AaerroExtra
posted in Samsung Phones

New Phone not finding LTE networks

Samsung S10 plus (SM-G975f)Phone will find 4g but not 4G LTE networks. I've added the APN found here on their website, however my "Network Mode" in mobile networks settings does not show a 4G LTE option to connect to. Just "4G/3G/2G (auto connect). I have cleared cache, restarted phone, and reinserted sims. Any ideas?Thank you in advance :)

1
Bulldog
4 years ago
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PhalsePaparazzi
posted in Samsung Phones

Galaxy s9 update

When is the new update going to roll out. I haven't had a security update since Christmas. This is unsafe.

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4 years ago
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cricketuser321Paparazzi
asked in Samsung Phones

S9 security patch hasnt been published in months?

Cricket, do you want our phones to get hacked!!?? It is September and you haven't published an update for the Samsung S9 (Pie) since June! However Samsung has published many critical and high vulnerabilities for the Samsung S9 each month since June release. This is negligence and could justify class action status. Love to see how moderators try to spin this one as I'm using your own site as proof of released software dates. Please escalate corporately and don't make excuses or blame the messenger.https://www.cricketwireless.com/support/phone-troubleshooting.html?support#/device/samsung/galaxy-s9-android-pie/topic/software/software-updateshttps://security.samsungmobile.com/securityUpdate.smsb

1
BillyM_Cricket
4 years ago
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paneraExtra
asked in Samsung Phones

Samsung One UI messenger RCS

I noticed that one of my friends had a chat settings feature in Samsung's messenger. (and he's under a different phone carrier with a Galaxy A10e). But when I looked in my setting the chat feature with the RCS, was nowhere to be found.Samsung said that the chat settings is a carrier feature and suggest reaching out to my carrier to resolve this issue. So... here I am. Will there be an RCS feature in Samsung's UI One messenger?

3
A
4 years ago
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TinaSPaparazzi
posted in Samsung Phones

Try and Try Again

I have tried to communicate with Cricket Customer Service for the last 2 weeks about a dozen times.  I wanted to upgrade from an LG with a new Samsung phone and purchased a phone that was available only online.  I waited 10 days and received nothing in the mail.  I never got a refund either.  I did get a credit for the upgrade fee but not the fee for the phone or the taxes. When I called 1-800-274-2538 to find out what happened, I had several agents hang up and others who were plain rude.  One agent mentioned that the phone was shipped to the wrong address and then the order was canceled. I never got a notification. I was told that I should go to a Cricket store but the deal was only available online so that made no sense.  Then I was given no choice but to reorder and repay it again and I did.  The rates for Cricket are very competitive otherwise, I would have switched. Even after the second order, the communication provided is just lacking or awful.

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T
4 years ago
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ochoas100Extra
posted in Samsung Phones

Can’t make call or receive calls But clan text

I cannot make or receive calls from inside of house. Always have full signal bars.

1
Bulldog
4 years ago
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splitfinger09Paparazzi
posted in Samsung Phones

Update

It’s August and still no update for my Galaxy S9. Can anyone help?

1
S
4 years ago

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