- 395 Topics
- 1,045 Replies
Not receiving messages from most numbers
Starting sometime midday 5/7/19 I stopped receiving all MMS messages. I assumed that was the extent of the problem but it turns out I am not receiving standard SMS messages from all but, as far as I can tell 4 numbers. I have an S7 and have tried the default Samsung messages app and the Google messages app that I normally use. Below is part of my message to customer support. I am still waiting for a response from them, in the meantime does anyone else have any suggestions? Some more info on the issue I am having is that I am not receiving messages. I thought it was just group (MMS) messages at first but have discovered today that i also am not receiving messages directly from a single sender (SMS i assume). I know that I missed messages from a Galaxy 8 Note (?) that I believe is on AT&T, a newer Iphone on AT&T, another newer Iphone on an unknown network, Galaxy S6 on AT&T. The only two numbers that i have found to be able to receive messages from are a Galaxy S7
Hot spot denied
Why can't be approved to pay for the hotspot when my phone is working great as a hotspot? I own a new from Samsung s9+ phone. If the rules states you should use an eligible phone to work for the hotspot. Why my phone is not allowed to use the hot spot? I just want to pay the fees so I ca use my tablet, since my vision is not that good. I was told to stop using the hot spot or they will suspend my line. I went to their office and I paid for one other pho e that was on their list of eligible to use the hot spot. I have 4 lines. I tried to use that lines hot spot but it did not work. So why can't I just pay for my phone that fee so I can continue to use my hot spot? My husband is ready to drop the service and go to other carriers.
Does Cricket plan on carrying the s10e, s10 or s10+? You've always had such a small selection of phones to choose from. How do you plan on retaining customers with your selection of devices, relatively high service prices compared to the competition and not to mention the AWFUL phone payment service through progressive leasing. Not seeing much reason to stay a customer.
Wi Fi calling on unlocked phones
Will you be able to use the wi fi calling feature on a Samsung unlocked Galaxy 8+ G955U or a Galaxy Note 8 or 9? I have gotten different answers from everybody I have talked to at Cricket. I had bought a LG V30+ unlocked and it wouldn't work at all with Cricket and had to send it back. If they won't allow you to use this feature on unlocked phones, then I will need to look for another carrier, because I need it for where I live. The Moto E5 is to small of storage and doesn't work right at all!! Thanks
Trouble activating phone-invalid sim card message
I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?
My husband has the lg stylo 3. We just got it a couple of months ago. A couple of days ago he woke up to find that it had entered "fastboot mode". We have literally tried everything from hard reset to connecting to a pc to try and bypass the system that way. Nothing is working. Has anyone else had this issue with the stylo 3? Please help. I really don't want to have to buy a new phone after only having this one a couple of months.
No mobile data after factory reset - solved it myself.
I did a factory reset on my phone, and then had no mobile data. Tried everything. APN settings, mobile data on, 500 internet searches. Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you
I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye
Emails not downloading
My phone recently underwent an update & since then when trying to open an email no content downloads. I've tried going into settings and made sure everything is turned on that should be and I've checked my internet connection. I've also tried removing and re-adding my email account & this doesn't seem to work, even after re-starting my phone. Additionally, I'm not able to send emails; they come back as deliverable.
pop up ads
I just transferred my ATT Samsung Galaxy S7 to Cricket yesterday. Today I started seeing pop up ads randomly covering over whatever I was doing. It's terribly annoying.I checked some of the other questions and opted out at liveramp, I don't use Chrome as a browser, I couldn't find the "My Cricket" file that others suggested disabling (even after I asked it to show me system files too) and I didn't load any new apps since I switched to Cricket. It must be something to do with the new Cricket sim card. It's the only thing that has changed.Help please. This is an untenable situation - the ads are that bad!Kindra
I'm on the gulf coast. For a few years now I've had intrusions in my phone calls. I'll be talking with someone and suddenly I hear weird breathing sounds and gibberish that is unexplainable. Sounds like aliens have intercepted my signal or something. Other noises sound like Clicks, screeching and dropped calls. What is it? Very unsetteling and annoying.
My husband's GS6 keeps boot looping, may stay up for a minute or two but usually doesn't get fully past the Samsung logo on startup. The day this started he showed me that the phone had a blue screen with Downloading on it. He did not initiate this. I later found out that it's a special screen you have to press 3 keys to get to! He didn't do that! So maybe it was a bad update that came OTA?? Anyhow, have tried to wipe cache, have tried factory reset, and no help.I tried to connect to Smart Switch but it said something like device incompatible. Not sure if firmware problem, or hardware problem, or ?Any suggestions? He had to go ahead and get a new phone but it would be nice if we could get this working as a backup.
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