- 361 Topics
- 920 Replies
Hotspot worked for a month then stopped
So I got the mobile hotspot plan and used it minutes after getting it. About a month later it stopped working. I read other posts and the responses stated the phones weren't eligible. However, this is completely false for me due to the fact that the hotspot was working for a month. So why did cricket disable the mobile hotspot after the first month of successful use?
Where are the Cricket Visual Voicemail files stored on Android?
Hello,I am having trouble finding the location to which Visual Voicemail exports files. Checked Music, Downloads, other usual suspects to no avail. Tried searching for *.amr files - no luck.Steps:Open Cricket Visual Voicemail app (log in) Select voicemail message of interest Tap the 3 dots in the upper right-hand corner → Export to file A message pops up The message has been exported to: /files/voicemail-<date-time>.amr However, there’s no /files folder in the root of the phone storage or SD card. Searching for it does not provide results either. App version: 18.104.22.168215Phone: Samsung Galaxy S8 (SM-G950U)Android 9
Cricket and downloading apps
I have cricket and am on the 55 dollar unlimited plan. Most stuff works ok but lately downloading apps from the google play store literally takes HOURS. Downloading apps over wifi is very fast as expected. For example downloading the uber app (less than 60mb) took me over an hour. I have full bars and other stuff like internet YouTube and stuff works fine but downloading or updating apps is excruciatingly slow. I've talked with technical support from cricket and also with tech support from google play and have been unable to resolve the issue. Have tried everything. The phone is 8 months old and is in excellent condition. My bill is due on the 15th and I am planning on porting my number and switching to boost mobile tomorrow. I've talked to countless techs from Google and cricket and my problem persists.
Why is Cricket now forcing existing customers to buy phones throgh them?
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
Unlocked 5g compatible phones
When will unlocked phones that have 5g capabilities be able to use the 5g network? I have a Samsung S20 Ultra Unlocked, from Samsung. Please don't respond with a list of 5g compatible phones or a map of the 5g coverage as I have gotten that response almost every time I've asked. Thanks so much!
My Sisters Phone won't turn on any more
My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her.
Can Text but not talk, phone is on the white list, but somehow not compatible
The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such. My phone is on Cricket’s “white list” as compatible. Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.” Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work. He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card. Surprise! The phone texts but doesn’t ca
Text messages can not send WHY??? Cricket your really pissing me off!!!!
I've tried everything I have a note 8 unlocked I've been with cricket for 3 years and I can't send a text message to save my life it just happened out of nowhere yesterday I've called them five times now been on hold for more than 2 hours the coronavirus is not the reason why I can't send a text message I own my own business this is affecting it let alone everything else going on if they don't fix by tomorrow I'm dropping them I want a full refund for this month and I will never use them again I cannot send a text message I can receive them I can phone call outgoing incoming cannot send a text message one more time cricket cannot send a text message f****** idiot
3G Shutdown - Samsung Galaxy S6 Edge
Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire
Samsung galaxy note 8 compatibility - why?
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
My Galaxy S10e is compatible, but can’t make/receive calls
I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset. But two days ago it stopped making/receiving calls. Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call. I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page. I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour. As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls. I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason. She seemed to
Why Cricket requested my package back?
I did a purchase only with Cricket, they send my order Friday, October 19, 2018. In middle of the shipping in UPS Cricket requested return to the sender. I didn't get my phone and my money back. I called customers service, they don't know what is going on with that Cricket requested.
Visual voicemail stopped transcribing calls. (?)
I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.
Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.
Can I keep my Cricket number to a different device
I have an S5 with a Cricket account. I would like to change to using an S8 while keeping my Cricket number.Since it is a used phone, I cannot upgrade. So, I saw I could request a new sim card for a different device on my current line.If I go this route and order a new sim card for the S8 (keeping my number) does that make the S8 the device now for the line? What happens to my S5?Can I then use my S5 to add an additional line and order a new sim card for the S5 as a new number? Or will it still be linked to the original account and not be available to use as a new line?
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