Samsung Phones

  • 411 Topics
  • 1,079 Replies

411 Topics

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rdalepaPaparazzi
asked in Samsung Phones

5G on Galaxy A23

Just activated my Galaxy A23.  I'd like to disable 5g use.  There doesn't seem to be any way of doing this.  Also.. is there a way to determine what type of network I'm currently using?  Thanks.

2
R
4 months ago
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Coolbeauty42Extra
asked in Samsung Phones

Can I use a Samsung Z flip 4

I want to purchase an unlocked Samsung Z flip 4. Will it work with my Cricket account? Do I have to change carriers.

2
C
4 months ago
4
4094445728aExtra
asked in Samsung Phones

Phone doing crazy stuff

Hi!Ok so my phone has been doing these weird things for some time now. Not every single day, but almost everyday. And I own a cleaning service and I have to have my phone at all times. I'm scared eventually it's going to crash and I'm going to lose all of my information that is stored on it. It has no scratches it has no dents it's never been wet there's nothing wrong with it I take good care of my phone. But sometimes the screen will just start jumping.. and once it begins doing that then it just goes on its own if I'm in the middle of a text or sending an email it'll just start typing letters it'll hit the send button it'll open multiple apps just real quick Bam Bam Bam at one time.. it'll start taking pictures by itself in the middle of all this but anyway I'm scared I'm just going to lose all my personal and business information if somebody could please help me I do have the cricket protect program that I pay for $8 a month

4
B
4 months ago
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KingDrePrimeExtra
asked in Samsung Phones

network unlock for samsung a13

Please help me unlock this a13 I bought from a friend

2
D
5 months ago
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Richy21Paparazzi
asked in Samsung Phones

Samsung S10+ FM WhatsApp issue.

I wonder if anyone else is finding that WhatsApp isn't functioning like it should on their Samsung S10+. My main issue is when I try to search for a GIF the screen goes funny and the keyboard doesn't pop up to type the search. Also, when sending an attachment, your give the option to send it quickly to your most recent/popular recipients but when you tap one of them it just loads all the other send options.

16
D
5 months ago
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Vlastaris3Extra
asked in Samsung Phones

s9 Phone won't connect to data

I can use wi-fi just fine but once I get out of range, my data wont kick in. My phone will just decide I have to reconnect to wi-fi. This is pretty annoying if I try to pull up my insurance card to a cop “because i’m not connected to wi-fi” OR i’m trying to use maps. Data is enabled on the phone (it’s not turned off) but it won’t actually workIs this a phone issue or a Cricket issue? Anyone know how to help me?

5
M
5 months ago
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lowase18Stuntman
asked in Samsung Phones

Online Lottery Result

Hey there!I am Thomas Mills and I am the new in lottery. I have a Samsung S20 ultra and I Don’t Know how to check online lottery result. Anybody tell meThanks for helping me.Thanks

3
B
5 months ago
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CindyShirkPaparazzi
asked in Samsung Phones

Phone calls will not connect

My phone calls will not connect.  It hangs up when I call out and goes straight to voice mail when I am receiving a call.  Internet and messaging all works good though.

2
Marlena_Cricket
5 months ago
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rjpkrpStuntman
asked in Samsung Phones

I keep getting messages to activate my order (It has already been activated)

as the title says I keep getting messages to activate my order.  Problem is, I’ve already activated the order….a week ago.  The phone is listed as one of the phones on the account.  However, today I’ve gotten both emails and texts messages telling me to activate the order or in 30 days my son’s service (which has been on Cricket for the past 4+ years) will be cancelled.  Can someone check to see why the records indicate that the order has not been activated yet?  It clearly has been activated (he’s been using the phone for the past week, with it’s new sim card). 

1
Marlena_Cricket
5 months ago
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rjpkrpStuntman
asked in Samsung Phones

Cannot make or receive calls, text and internet work fine

Have not been able to make or receive calls all day.  I can text and use the internet (while not connected to wifi).  4 out of 5 bars and LTE working fine.  When I try to make a call it tells me “Couldn’t Connect” next to a red phone icon.  When someone tries to call me, it goes straight to voicemail.  My son is on my same account, his service is working as normal.I have reseated the sim card, I have restarted the phone, etc.  All to no avail.  This makes me think it is not a sim card issue since I can access text and internet from the Cricket network.  So what could be the problem?Cricket branded Samsung Galaxy A51 5G.

26
R
5 months ago
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RJStacy03Paparazzi
asked in Samsung Phones

Phone Compatibility

I tried to verify compatibility of my phone but it keeps saying "Our systems are  struggling today. We're looking into it, but please try again later". It said the same thing almost 2 months ago when I tried looking. Can someone help me with that please?

2
R
5 months ago
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vteckiA-List Star
asked in Samsung Phones

Can't make or receive calls since the System Update 1 day ago.

Samsung A51 5G. When I try to make a call it says “Couldn’t Connect” with the busy tone. When someone calls me it goes straight to voicemail. Texts are working but spotty (very slow). Internet is working. This happened as of the last system update 1 day ago.  Nothing wrong with our bills. Everyone else on my plan has no problem. I’ve tried restarting phone, cycling connections on/off, reseating SIM. I am pretty sure this is a Cricket issue for this specific phone.

4
Z
5 months ago
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GregorylusterExtra
posted in Samsung Phones

Samsung Note 9 MMS Error

I bought my Wife an unlocked Samsung Note 9 phone. My Wife's phone can't receive or send MMS messages. I've tried to do the APN settings and nothing helps. Help please...

2
K
5 months ago
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zoeExtra
asked in Samsung Phones

iphone for samsung

am i allowed to trade in a samsung a35 5g for an iphone?

1
Marlena_Cricket
5 months ago
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Baggergirl01Extra
asked in Samsung Phones

cant makes

Just received my A145g and can’t make call 

1
Marlena_Cricket
5 months ago
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Mindylee2Extra
asked in Samsung Phones

phone wont let me make or recive calls

I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected.  Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever. 

17
A
5 months ago
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taran8648Paparazzi
asked in Samsung Phones

Samsung A53 not receiving some photos via text

Hello.  My new A53 receives some photos texts that are sent, but not always.  It's hit or miss.  My settings look correct, but I must be missing something.  My son, who is on the same plan, will receive the photo in text, but the same picture will not come through to my phone.  He also has a Samsung.  I believe his is an A13 or 14.

4
B
5 months ago
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aritinaPaparazzi
asked in Samsung Phones

nonworking unlock code

I have an unusual issue that many cricket personnel have tried the unlock code in the system for my phone but it never works. Please help me.. Is there a way to find out if my phone has a defect that is preventing it from accepting the unlock code?  Also because the unlock code does not work I need a PUK code before trying the unlock code again 

4
A
5 months ago
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LEEBA2023Extra
asked in Samsung Phones

CRICKET RIPPING OFF HANDICAP/DISABLED/ELDERLY PEOPLE ..WONT GIVE NO HELP

Im a 63 yr handicapped/disabled man. Aprox 3 yrs ago i got a cell phone from cricket..first day i got it was malfuntioned...i called they said i could not come to return it.. over the three years i have called and asked for help several times. ....now they say my warranty has run out.....now tell me how is that fair.?? i was in the middle of a doctors call about my SURGERY. and got cut off like it always does.... the phone buzzs and whole bunch of texts come thru hours late sometimes day late...ive had many ppl that work with cellphones tell me its malfuntioned phone...Well ijust paid my bill and they wont let me have a refund so i can go get a SAFER phone.....IF NOT. I WILL ask my case worker to get ahold of her congress friend to help us. cause i dont know what else to do ....

1
Marlena_Cricket
5 months ago
M
matrash1Extra
asked in Samsung Phones

complain

I have switched my 6 lines to cricket with 5  phones 2 Samsung and 3 iPhones I been told by the agent I have 7 days to exchange any if them went there after 3 days and they refused to change them and they was very rude with me when I was trying to call cricket they said we are not working for cricket and I must Leave and I can’t complete the call from there and after 90 minutes with cricket agent they hang up on me with no result 

1
CricketSupport
5 months ago
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MikeMStuntman
asked in Samsung Phones

One UI5 Android 13 for s20 5G Series

Does Cricket have projected rollout date for One UI5 Android 13 the S20 5G and the S20+5G Samsung phones? I've seen some of new features (Bugs) on other S series phones and I have some concerns about 13's stability as a whole. I am currently on update FVK4 DEC 1, 2022. Thank you in advance for responding.

16
T
5 months ago
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PaulaareyesPaparazzi
asked in Samsung Phones

Unauthorized pluto tv app downloaded to my phone

I noticed today that my phone has am app downloaded that I never authorized: Pluto TV. Google has a thread about this and the majority of the people from 2 days ago are customers with the same complaint. Why is this app able to do this Cricket without my permission but with your company's on my behalf?

4
R
5 months ago
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jerrynice80Extra
asked in Samsung Phones

Samsung A14 Doesn't charge while turned on

Has anyone experienced the A14 not charging while it’s turned on? It will charge if you turn it off though.I’ve had the phone plugged in for over an hour & the percentage did not change.  

1
Marlena_Cricket
5 months ago
A
Ashleyhall91Extra
asked in Samsung Phones

Samsung A53 5G issues

I purchased a Samsung A53 5G phone and it has worked great up until 2 weeks ago and then all of a sudden it started messing up. It will not allow me to turn on my Bluetooth or my WiFi. It doesn't connect to either one and I need to know what I can do or what could be causing this. Can anybody please give me some advice on how I can fix this without having to purchase a new phone entirely. 

1
J
5 months ago
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BkaycoolExtra
asked in Samsung Phones

Cannot activate phone

I am an existing customer have tried numerous times to activate new phone that I ordered from cricketwireless 

1
D
5 months ago

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