- 341 Topics
- 851 Replies
For the last 2 days most of my calls go straight to voicemail and sms texts do not work or are severely delayed (not helpful when waiting for access codes to other accounts). Worked with chat support yesterday for over an hour. Is it just a network outage or issue caused recently on ATT or other? Just acknowledge if so because I can’t spend all day on the phone or in chat support to try and resolve. Never had an issue with Cricket for 8 or so years until now.
With things moving to 5G, a lot of people have been forced to get new phones recently. When doing that, many will look to get the latest phone models. I've always got the latest Samsung Galaxy S. series and was surprised Cricket doesn't carry any of them. So they have basically eliminated that market. Other carriers are giving deals on those phones! Oh well, I checked and was told I could buy an unlocked phone elsewhere as long as it was listed in their supported phones Iist. Yay, the S22 is supported! So I went to Samsung and purchased my new S22. I also bought a case, screen protector, camera lens protector, and phone popsocket grip. I should be all set. The Sim card is the same size. I move the Sim a ND power it back on. No problem! I can make calls and send texts, so I start setting things up. The next day I go to setup my hotspot so I can go online with my laptop. What happens?This phone is not supported for hotspot!!!!! What the %@!$%# Call Cricket and I'm told they plan to supp
TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store. I disputed one of the two charges allowing one of the charges to go through and paying Cricket. About a month later my phone suddenly stopped working with no indication why. Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away. Which I was having none of. Phone began working Sunday night and all day Monday without me coughing up another $25. Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl
I was wondering if anyone knows when the android 12 update for the samsung galaxy a03s is going to be put out? I've read articles online and it said that the samsung galaxy a03s has gotten the android 12 update but I check my system settings and I don't have a update available. Does anyone know when the update should be out?
why was my subscription cancelled after I just upgraded and activated a new phone … I am on auto pay. This has become the worst service ever. I literally cannot use ya’ll phones and no one can fix my issues. Now my daughters phone is suspended and I just keep feeding ya’ll more money!!!!
Got a new Samsung A32 from Cricket recently. Realize that it will only do 480p on some apps, including Youtube Tv. Only gives options in the app up to 480p. Even when you turn off mobile data and just use WiFi. Reboot the phone, and it gives 1080 for a few minutes, then reverts back to 480p. Other phones on the account work fine, just not this one. Youtube will do 1080 or 720 on this phone. Somehow Cricket is blocking anything above 480p on Youtube TV, and won’t admit it. Anyone know a way around this? (Using a VPN don’t work, already tried it.)
I went into the store shopping for a 5g phone. The guy recommends the Samsung a03s. I agree but as it was Sunday I couldn't contact Verizon to port my number. I came back next day bought the phone (a03s). I went back because i was having trouble with the 5g. They told me that the 5g is really bad in the area, then proceed to tell me that the phone in fact is not 5g. So I am now stuck with a phone that doesn't do the only thing i wanted it to, 5g.
Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.
Hi Cricket Nation! After you’ve activated your Samsung phone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Samsung Support page to learn how to use your Samsung phone.If you still have questions, we’re here to help!
Good morning, and thank you for a place to come to. I'm helping my friend who is Korean and I translate for him, he was with Verizon for a long time and just had everything transferred over to cricket.I'm very intuitive with Android phones, but cannot seem to find the correct settings or problem to repair why his text messages are still hitting his old phone number on his old phone and not the new phone number, Verizon said they transferred to cricket.
I suddenly can't text my friend. I get his texts but he doesn't get mine. We're both on Cricket and are the only person that doesn't get my texts. Worked for awhile yesterday when he was at Cricket store now not working again. What do I do ? I've checked everything.
I can use wi-fi just fine but once I get out of range, my data wont kick in. My phone will just decide I have to reconnect to wi-fi. This is pretty annoying if I try to pull up my insurance card to a cop “because i’m not connected to wi-fi” OR i’m trying to use maps. Data is enabled on the phone (it’s not turned off) but it won’t actually workIs this a phone issue or a Cricket issue? Anyone know how to help me?
I have a Cricket Samsung A51 5G which I used for over a year that I’m trying to network unlock as I have upgraded and trying to sell my old phone. I tried to unlock it using the website but it tells me that I have to use the cricket app to unlock it. The problem is there is no “unlock” button on my cricket app login screen, I tried reaching costumer service but they had no answer other than uninstall, install the app again, clear cache and data and using data instead of wifi. None of that worked. When I open the my cricket app an error message that says “network unlock keeps stopping” pops up from time to time. Cricket support said once I insert a sim from a different carrier it should unlock but when I do it gives me a prompt asking if I want to unlock, when I press yes it just opens the my cricket app but nothing happens. Has anyone had this issue and how do you fix it?
I have cricket and am on the 55 dollar unlimited plan. Most stuff works ok but lately downloading apps from the google play store literally takes HOURS. Downloading apps over wifi is very fast as expected. For example downloading the uber app (less than 60mb) took me over an hour. I have full bars and other stuff like internet YouTube and stuff works fine but downloading or updating apps is excruciatingly slow. I've talked with technical support from cricket and also with tech support from google play and have been unable to resolve the issue. Have tried everything. The phone is 8 months old and is in excellent condition. My bill is due on the 15th and I am planning on porting my number and switching to boost mobile tomorrow. I've talked to countless techs from Google and cricket and my problem persists.
Just recently I have noticed that my text messages are being delayed or just not being delivered. I also notice that I get a message that I am off line and then back online all while being someplace connected to wifi.Is there something going on or do I just need to switch to a different carrier?
I bought an unlocked Verizon phone. I checked the imei # with numerous websites and they all say the phone is clean. But cricket /At&t say it's stolen or not unlocked. I called Verizon they said the phone has been unlocked since 2017 when it was purchased and the phone is clean. Verizon said there has never been any issues on the phone. Verizon can't understand why At&t and cricket say it's stolen. Verizon said it's there phone so cricket can't blacklist it and they can't understand why it's saying it's blacklisted when it is not!! At&t and cricket will not resolve this issue! They say they can't remove a Verizon phone from a blacklist but VERIZON DOESNT HAVE IT BLACKLISTED!! Cricket has it blacklisted. I have googled how to resolve this issue and I have found MANY people complaining of this same issue. Saying cricket/At&t are blacklisting phones that are perfectly fine so that you have no choice but to buy a new phone. If I don't get this resolved I will not be buyin
The S10+ is not listed on the 5g compatibility list. That’s ridiculous. You have the S10 and the S20, the S10+ cost me $1200. Just switched to Cricket from AT&T yesterday. I’m only getting 1.5mb download speed. That’s terrible. I was getting 5mb or more on the AT&T. I thought I was on their same network?Looking now into possible changes to the APN to properly connect to 5G. Questions:Anyone know the APN settings? Why isn’t the S10+ listed as compatible? Any ETA? I’m on BYOD plan, can I just buy a new phone from the compatible list and insert my existing SIM?
Hi Guys I been apple user and my visual voicemail worked very well but I wanted to switch to Samsung 4 months ago and now I found this problem in android. So I did every thing to clear cache, clear storage cache, reset password, change password etc etc and my S22 Ultra factory unlocked from I bought with Samsung Manufacturer and the Vs Voicemail doesn’t work in any visual voicemail app, indeed the cricket app nether. So I called to customer service and they everything and nothing, Guys guys stop the excuses and make update to your network to any android phones factory unlocked that don't say "cricket on the back" can work fine with visual voicemail, because is suppose we paying for that and is the phone is factory unlocked is suppose to work everything on any Samsung. How is possible any Samsung with the Cricket logo in the back works well and the others doesn’t?? I know you have a apn personal secret setting for that and I pay my monthly bill and I request full service with you. So I
Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire
I moved service from AT&T to Cricket after 27 years because of the constant frustration of fluctuating bills, data overages… Have really liked and recommended Cricket to several of my friends and business associates. NOW being bombarded by Cricket about getting an upgraded phone because of their switch to 5G. I get receiving a heads up but this is CONSTANT call redirects and NO help AT ALL from customer service. Reluctantly, I finally decided to purchase a new phone. Of course the Samsung S20 isn’t stocked in any local store, only the crap throwaway phones, so I was directed to order one thru Cricket app. What an ordeal to set THAT up...the Cricket app is non functional, and wont allow ordering the phone. So, came here to the website- Phone listed for sale on app at 359.00 here for 429.00...MORE AGGRAVATION!!CRICKET HAS NOW FULLY EMBRACED THE AT&T MAODEL-THE AGGRIVATION NEVER STOPS
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