- 392 Topics
- 1,034 Replies
Double billed for phone purchased on cricketwireless.com, then phone blacklisted
TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store. I disputed one of the two charges allowing one of the charges to go through and paying Cricket. About a month later my phone suddenly stopped working with no indication why. Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away. Which I was having none of. Phone began working Sunday night and all day Monday without me coughing up another $25. Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl
Samsung Galaxy S8 Android Pie Update
Hello! I have a Samsung Galaxy S9+ with the 9.1 Software while my son has a Galaxy S8 with the 7.0 Software. I would like to know how he could update his software to the one similar to mine.His original carrier was AT&T until we switched over to Cricket.The Model Number is SM-G950U.
Factory Unlocked Samsung Galaxy S21 FE 5G
Will the new Samsung Galaxy S21 FE 5G (Factory Unlocked) be compatible for use on the Cricket Network?I don't need to see the compatibility list. This phone is a new release. Cricket does sell the S21 FE 5G, but my fiancé ordered the 256gb unlocked version directly from Samsung.
Full signal and 4g, but cant make calls...but i can text and post this on the internet!!!
I am so incredibly dissatisfied with this service that I will probably be switching back to Verizon. I have full signal...much better than we EVER had with Verizon, but guess what? I cant even make a phone call or receive one. Customer service cant help and when I called them they said multiple things from it's an issue with my phone all the way to they'll put in a ticket with their tech support...but guess what? Tech support doesn't work weekends!!! ...and nobody ever called me back either when they were "back." I have even been back to the store twice and they finally changed my sim card. What the hell? I want a refund or something. Why should I pay for the service when I cant even use it?? Someone help me please! My phone is so incredibly important. I'm a nursing manager for a home health agency and am on call 24/7.
Samsung Note purchase
I am wanting to purchase a Samsung Galaxy note. But I do not see it online in the cricket phones available. But I can find it on other websites. I know it was offered through cricket before for purchase. I like to get rhe insurance provided, if I purchase from another retailer can I still get rhe cricket coverage. When I first got cricket, like 5 years ago.. it had to be a cricket phone, to receive the insurance. please and thank you
Phone will not update
I have a Samsung S8+ and I haven't received any software or security patch updates. I am still running Android N with Security Patch August 1, 2017. I have tried factory reset, wipe partition cache , safe mode, forced the check software update under settings and samsung smart switch using my computer. I have contacted both Samsung and Cricket about this issue and have gotten absolutely nowhere and not to mention I took my phone to AT&T and they couldn't even figure it out. If anyone could please help me that would be great. Model # SM-G955UBuild # NRD90M.G955USQU1AQGL
Unauthorized pluto tv app downloaded to my phone
I noticed today that my phone has am app downloaded that I never authorized: Pluto TV. Google has a thread about this and the majority of the people from 2 days ago are customers with the same complaint. Why is this app able to do this Cricket without my permission but with your company's on my behalf?
How do I set voicemail ringtone for Samsung Galaxy S8?
Hello. I just switched to using Android and I am not sure how to set voicemail ringtones for my S8. So I post this topic here looking forward to getting help from everyone. Thank you very much!I want to make this song a voicemail ringtone for my S8: https://ringtonesdownloads.info/savage-megan-thee-stallion.html
Wi Fi calling on unlocked phones
Will you be able to use the wi fi calling feature on a Samsung unlocked Galaxy 8+ G955U or a Galaxy Note 8 or 9? I have gotten different answers from everybody I have talked to at Cricket. I had bought a LG V30+ unlocked and it wouldn't work at all with Cricket and had to send it back. If they won't allow you to use this feature on unlocked phones, then I will need to look for another carrier, because I need it for where I live. The Moto E5 is to small of storage and doesn't work right at all!! Thanks
Using phone from Xfinity
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
Can I keep my Cricket number to a different device
I have an S5 with a Cricket account. I would like to change to using an S8 while keeping my Cricket number.Since it is a used phone, I cannot upgrade. So, I saw I could request a new sim card for a different device on my current line.If I go this route and order a new sim card for the S8 (keeping my number) does that make the S8 the device now for the line? What happens to my S5?Can I then use my S5 to add an additional line and order a new sim card for the S5 as a new number? Or will it still be linked to the original account and not be available to use as a new line?
Phone interrupts me daily wanting an update but won't use my data. i don't have wifi.
Phone interrupts me 2 or 3x daily wanting an update, but refuses to use my data. Gives me 2 options 1) get on wifi now to update. Or 2)temporarily put this notification off for a little while- but it always comes back.I have my phone set to only update with my data because I have no wifi access at all & am not planning on buying any.So I am getting really frustrated because I don't know what to do. These interruptions of course always happen at the worst possible moment and interferes with whatever I'm working on. It's a Samsung a11 i think. I asked the Samsung people and they said it's not them so I'd need to talk to my carrier. Which is Cricket. So Cricket-- why don't you just let me get this update with my data Like I Always Do...? I don't even know what it's for.Thank you for your attention to this matter, it's really driving me up the wall 🙂🙃🙂 I don't know what to do. Help!
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